Heritage Ford

I checked online and found a vehicle i was okay with the price, so i went down ready to buy it. When i arrived i was brought inside they were telling me about how they had it and how the vehicle was a great deal, but when it came time for the test drive they switched up and said that they couldn't sell the vehicle to me due to a recall. Once that was said then the salesman immediately tried to sell me on more expensive options or ones that wouldn't meet my needs. These people use a good-priced vehicle to lure you in then try their hardest to sell you on something you didn't want or ask for. This is a blatant bait-and-switch scam because they are advertising something they know can't be sold to lure in customers.

They called me to pick up a car I waited for 30 minutes. In the front, there was a manager there in front I asked if could help me he said no. Ford in Turlock, CA & Merced is one of the best in customer service

I left my 2022 car with them for repairs and 1 week timeline went to 4 weeks because everytime I come to collect my car they didnt do job well and also started ruining my otherside of car and when I showed them they completely denied by saying we havent worked on other side and the lady who is calls herself manager Kelly beware of her she is racist and will make sure she harass you for her staff mistake and put there faults on you and ruin your brand new car I would definitely persue all complains legally to them andI would never go to this shop and save your bucks because these guys are incompetent they should open a bicycle repair shop because they dont know a jack about repairs and will treat you like as if they are customers

Very fair to almost generous trade in value. Good new car price. Most importantly great people to deal with. No pressure, ver helpful and knowledgeable. Would definitely recommend this Ford dealer. Eddy Alvarez in sales, Johnson in Sales and Leasing, and Fred Enwiya we thank you for the great service.

The service department has a lying jerk for a service writer. (O.J.)He will say one thing over the phone, then hose you once you give him your vehicle. I will never set foot in that dump again.

The worst service department. You leave your vehicle with them to check the problem first they can’t find what’s the problem and when you call them back to see if they have found anything they don’t answer the phone that means they want to keep the vehicle for more days so they can charge you money for those day. The service manager is the worst person to talk to don’t know how to talk to customers. I will never recommend anyone to go to this Herring Ford. They are so many Ford dealers with friendly service like one in Stockton ca. very nice and friendly people in service and sales both. I had I very bad experience with heritage ford and will never go back to them again.

HORRIBLE EXPERIENCE. I worked with Omar, he told me several things were wrong with my Ford Escape. After telling him I wanted to get the service done at a local repair shop, he refused to give me a print out of what the official diagnostic found. Instead, he wrote on my receipt “purge valve and expected this to suffice. After taking it to a different car repair shop, turns out this is not even the issue. I am demanding my $170 diagnostic fee back.

I’m very disappointed with this location. They have outrages prices for labor. I understand they need to get paid but they shouldn’t take advantage. The service rep wasn’t even trying to reason with the price. I’m over this place and their lack of empathy !

Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test drives? They “don’t want to add miles to their new cars” they didn’t mention COVID in the reasoning at all. I’m not sure if they thought I was too young to buy a car but I was treated unprofessionally and I do not recommend this dealership to anyone.

Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test drives? They “don’t want to add miles to their new cars” they didn’t mention COVID in the reasoning at all. I’m not sure if they thought I was too young to buy a car but I was treated unprofessionally and I do not recommend this dealership to anyone.