South Bay Mazda

The buying process was easy. But it did help that I already went with a pre-approval letter and check from my credit union. The only dislike was the sell of warranties. If I'm buying a pre-certified used vehicle, I shouldn't have to buy another warranty to cover electrical if the original warranty is bumper to bumper!

Very professional and friendly staff. Very clean environment . Josh answered all my questions and updated me On how long the process takes to complete. Kudos, awesome job!!!!

My sales experience (both times) was wonderful. The Service Department is exceptional! They are the reason (along with the reliability of my Mazda) were a big reason I returned to purchase another Mazda from them. There is another Mazda dealer closer to my home but I choose to go to South Bay because of the service I've received there. I've owned a Toyota, Nissan, Honda, Hyundai and BMW and none of those dealerships could hold a candle to South Bay Mazda. From Amelia (a receptionist in the showroom), and my salesman (Miguel) to the ENTIRE Service Staff, they continue to make my buying and maintenance experiences stellar!

Ernie and Stephen are the best! Both are trustworthy, respectful, and godly men of integrity! Ernie helped me this time and was efficient, caring, and so helpful! Both he and Stephen are always so patient and kind and I never feel rushed by them! I feel comfortable to ask any questions and I greatly appreciate the time they spend with me in going over any needed work, etc.! God honors the widows and He has used them to greatly bless and help me with my car and all necessary work!

Jaden was professional, knowledgeable and friendly. The service is unique because the mechanic takes a video and is telling the customer what he sees, what is recommended and certain things are looking to him. Love this!

Cars.com staff and South Bay Mazda Team: Your site helped me find the vehicle I wanted yesterday and I was able to buy it at a fair price. Excellent service from the South Bay Mazda (Torrance, CA) dealership. Visited Galpin first, but the salesman lost my phone number after a visit and call back. The South Bay Mazda online manager answered right away after I looked at your sites referrals. I headed from the Valley (23 miles-48 mins.) to the store. Great salesman, Sam (Osama) Hussein,who even had a newly hired Max help me while he finished up a prior sale. The assist. sales manager helped me go through paperwork since I was paying cash. No lengthy F&I experience. I'm writing this as an old car writer and enthusiast. I worked for J.D. Power and also Automotive News and the customer service online and dealership experience were much better than in bygone days. Thanks much. Best, Philly M

I liked Ernie (he explained everything), the video and the waiting room was very comfortable.

Ease of making an appointment online, Josh was prompt and quickly checked me in and checked out at the end, oil change and tire rotation work was completed within specified time, provided video of work done and recommendation for tire alignment. A complimentary car wash was included. I waited in the lounge area where coffee, tea, water are available as well as comfortable seats and area to plug in and work on laptops. Very pleasant atmosphere for waiting and working. When paying for the service, information was provided of a service charge if using credit card, none if using cash, check or debit. Very good to be informed in advance to be able to make a choice. Thank you.

The team was very polite and professional. They made the purchase experience very simple and even helped me even after regular business hours. The dealer is definitely in the Gold standard for fast service and professionalism.

Service agents were helpful and empathetic in helping us navigate a very challenging warranty situation. They were able to provide a suitable loaner for the long duration of the service. However, there were some new door dings and a musky smell in the vehicle upon return.