Reviews
Great buying experience for my 2019 Chevy Bolt
I went to 4 - 5 different dealers looking for a Chevy Bolt before being contacted by Hans at Platinum Chevrolet. What a breath of fresh air. I am busy and my past car buying.experiences have been frustrating and time consuming. Hans at Platinum Chevrolet reached out to me via email and we exchanged a number of messages to narrow down what I was looking for in my new Bolt. We then had a couple phone calls where I told him I don’t want any games, bait and switch, attempts to up sell me, etc... He said that wouldn’t happen and he was true to his word. I also told him I didn’t want to spend 3 hours at the dealership when I came in to buy the car. He sent me all the paperwork in advance and had his credit people work on everything in advance. I spent probably an hour at the dealership before driving out in my new Bold! I would strongly recommend Platinum Chevy and particularly Hans BIgall. He’s honest, straight forward and really helpful. Oh, and I love the bold
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
90K mile/10 year service, breaks
Simply put, I could not be happier. John is an AMAZING representative for Platinum Chevrolet! Knowledgeable, upbeat, efficient, polite, accurate..... There is NOTHING more I could ask!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
great customer service
In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very responsive and friendly
We didn't have an appointment the first time we came to check out the Chevy Bolt, but a sales person, Dean Treat, made himself available, was very knowledgeable and let us both test-drive it right away. He stayed in touch with us in the next few weeks and was available when we had time for further exploration. The finance person we signed the contract with, Tim, helped us think through what could go wrong in the future and the value of getting a longer warranty. The only frustration was that we had to wait over 2 months for the car to arrive and the dealership had no way of tracking when it would arrive: a bad system. One can track packages, why not cars?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
fixed problem in less time than expected
My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car was done early
Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. I coordinated with the parts department prior to coming in to have the part installed. It all worked out perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
good and bad.
was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't do any of them.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Suddenly it happened
It was something that had to be done quickly and I'm happy it had gone smoothly' plus, the staff and service was great; considerate it an unexpected self Christmas present. Thank you everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lovin my new truck.
Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first and completely ignored me until my brother made them aware that I was the purchaser. Buying a new car is huge for me so it took me a bit to figure out time to visit the dealership again. The perfect truck was there for me. I thought a Monday would be good to make this transaction. Loreen worked with me and fought for me. Word to the wise don’t go in on a holiday! Turned out that Monday was a holiday. As it seems many people that day had the same idea as me so consequently it took many hours to complete. All in all I’m happy with my purchase and am looking forward to working with Platinum Chevrolet in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I think I was had
$2200 for a bumper to bumper service on my 2002 GMC Sonoma with 42,000 actual miles. Supposedly changed all filters and fluids and did complete tuneup. Idle now is rough, the worst it has ever been. I am taking it else where for front brake pads and rotor work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your vehicle running rough. We did review the service documents and show that the new parts were installed on your 2002 Sonoma. There could be an alternate reason the vehicle is running rough, and I would offer a free diagnosis hour to try to find what that issue may be. Again, we are sorry for the inconvenience but are eager to serve you and try to be a part of your solution. Best Regards, David Barnes General Manager
