Reviews
fixed problem in less time than expected
My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car was done early
Brandon is a very helpful and conscientious service advisor. I appreciate his communication. They were able to finish my car earlier than expected. I coordinated with the parts department prior to coming in to have the part installed. It all worked out perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
good and bad.
was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't do any of them.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Suddenly it happened
It was something that had to be done quickly and I'm happy it had gone smoothly' plus, the staff and service was great; considerate it an unexpected self Christmas present. Thank you everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lovin my new truck.
Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first and completely ignored me until my brother made them aware that I was the purchaser. Buying a new car is huge for me so it took me a bit to figure out time to visit the dealership again. The perfect truck was there for me. I thought a Monday would be good to make this transaction. Loreen worked with me and fought for me. Word to the wise don’t go in on a holiday! Turned out that Monday was a holiday. As it seems many people that day had the same idea as me so consequently it took many hours to complete. All in all I’m happy with my purchase and am looking forward to working with Platinum Chevrolet in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I think I was had
$2200 for a bumper to bumper service on my 2002 GMC Sonoma with 42,000 actual miles. Supposedly changed all filters and fluids and did complete tuneup. Idle now is rough, the worst it has ever been. I am taking it else where for front brake pads and rotor work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your vehicle running rough. We did review the service documents and show that the new parts were installed on your 2002 Sonoma. There could be an alternate reason the vehicle is running rough, and I would offer a free diagnosis hour to try to find what that issue may be. Again, we are sorry for the inconvenience but are eager to serve you and try to be a part of your solution. Best Regards, David Barnes General Manager
Third Time is not a Charm
Every time I have come in for warranty service it takes Platinum 3 times to actually fix the car. It is either incompetence or fraud. I’m not sure which. I just stopped taking my car there since they don’t seem to care about wasting my time. I now go to Victor in Petaluma. At least they seem to care.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Here at Platinum Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. If you are willing to give us another chance, please contact us at (707) 515-0120 so we can understand your situation better in order to try and turn your experience around. Thank you, Platinum Chevrolet
Lack of Care
Every time I’ve brought my car into Platinum I have to bring it back a second or even third time as they don’t really fix it the first time. I’m not sure whether it’s incompetence or fraud. They also don’t seem to care that I have to keep coming back. I now go to Victor Chevrolet in Petaluma. They care and I can usually get an appointment the same day.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
John, My sincerest apologies for your prior experience here. I can assure you there is nothing gained by one of our technicians missing a diagnosis and having to bring a customer back in a second time, in fact we usually lose time, money and customers if that happens. We do all we can to ensure that these things don't happen, however we do realize there are exceptions. I would like to offer you a free hour of diagnosis the next time your vehicle has a need. You can take that diagnosis with you elsewhere for repair if you choose or we can fix it at a discounted rate for your troubles. I know it can be frustrating to have to come in multiple times for similar repairs and I apologize for that. Please let us know how we can serve you better in the future. All the Best, David Barnes General Manager
Google shows Healdsburg Chevy not SR
I told parts Dept that Healdsburg show up when asking Google for SR. He didn't care .I asked him to tell someone he just said "right" He lost my business! Now off to Healdsburg!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (707) 515-0120 to discuss your concerns, as your satisfaction is of utmost importance to us.
Scott Daniels sold me a 2017 Buick enslave it had
And they are still not fixed. It would be nice if we could get this fix since he promised this to us. Like I said up top
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (707) 515-0120 to discuss your concerns, as your satisfaction is of utmost importance to us.