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Hansel BMW

(589 reviews)
Visit Hansel BMW
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (707) 703-1360 (707) 703-1360
Used (866) 930-5641 (866) 930-5641
Service (888) 703-4243 (888) 703-4243

Reviews

(589 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hansel BMW from DealerRater.

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Great service, Faris was outstanding and easy to talk to.

Great service, Faris was outstanding and easy to talk to. They did not have a markup over sticker cost like other dealerships

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I’m not happy that my radio station settings were changed

I’m not happy that my radio station settings were changed and that my door lock system was changed. I would like those settings to remain where they were when I brought the car in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mike is a pleasure to work with as usual.

Mike is a pleasure to work with as usual. He is always efficient and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Always helpful and professional…besides Jason, who took

Always helpful and professional…besides Jason, who took good care of me, I would also like to commend Faris, at the same dealership who sold us the X2…he did an excellent job as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The three people who helped us were very friendly, not

The three people who helped us were very friendly, not pushy. Enjoyed the experience. Done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

When I take my car in for service the advisors are

When I take my car in for service the advisors are courteous and fast..they do a great job...great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding service department.

Outstanding service department. The service staff was very accommodating and they serviced our vehicle quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service and always take great care of me and my

Great service and always take great care of me and my car. Would highly recommend this to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great customer service in a timely fashion.

Great customer service in a timely fashion. Thank you. if I need any work done to my vehicle I will definitely bring it back to you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

All good!

All good! Liz was fantastic the service department seem to operate nicely. It was very convenient to be able to utilize the Uber service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.