Hansel BMW Hours
The Hansel family has been in the transportation industry since the automobile was born. We are a family-owned dealershi
p group operating in North Bay California. Representing 13 brands with 7 locations in the towns of Santa Rosa and Petaluma, we can be sure to find the right vehicle for you! We also offer a wide variety of purchase options, extended warranty, and vehicle care packages. Visit us in the beautiful Wine Country!
"Serving Sonoma County for over 50 years!"
They are nice there and they treat you well, but I just got charged $220 for a brake fluid exchange, something I could’ve done myself in 20 minutes. Absolutely... outrageous fees there
Wonderful experience! They took time to go through some things on the car that i wasn't aware of.
Everyone was very serviceable oriented, we loved that! They bent over backward to help us make the purchase smooth. They even provided lunch, delicious... tacos. Happy customer!!
Ruby worked with me to resolve the problems the BMW was having. A real pleasure to work with her.
Love love love working with this group. From discussions via email with Michael to buying my i3 from Adam, who jumped in to show me around when Michael... was off. I had a great tutorial on my fabulous new electric BMW with Kai about a month after I purchased the car. It is amazing and so is this great team!
I've had my 2016 BMW 535iX GT since November. I ordered it so I could get the color and options I wanted, and have been very pleased with my experience.... Hansel's sales staff took good care of me during this process, which took about three-months. Since taking delivery in November, I have used their service department once, to cure a noisy windshield wiper issue. They accurately diagnosed and fixed this problem under warranty, and while I waited. I also made a recent visit to spend an hour with one of their "BMW experts" to have them show me a few things that I hadn't yet discovered about my new car. Both of these recent visits have been 100% positive, and I can highly recommend Hansel BMW!
Since moving to the area in 2009 I have bought three BMWs at this dealership. They do an outstanding job in both Sales and Service. Service managers are... extremely courteous, helpful and well-informed. I highly recommend them.
Kelly Kimberly handled my transaction with speed, accuracy and professionalism. If you are buying a BMW go to Kelly.
Having driven cross country to the Bay Area, we were visiting relatives for the Thanksgiving Holidays and noticed our BMWX5 engine warning light, while... we were in Santa Rosa. Concerned, after on-board check did not reveal a problem and facing a 1,300 mile drive home after Thanksgiving, we took the car to Hansel BMW at about 11 AM, on the day before Thanksgiving. Drove right into their immaculate service entrance, were greeted immediately by a service rep who, understanding that we were "on-the-road," took our car in, diagnosed the problem and fixed it within 90 minutes. He was courteous, pleasant and accommodating. That's what I call personal, caring service. My wife and I cannot express how impressed we were with Hansel BMW in Santa Rosa, California!
Spoke to salesman over phone discussing price given distance away from home. Waste of time making the drive after test driving vehicle & speaking with... manager. Very unprofessional and car was damaged, which they insisted would be fixed by their touch up guy who'll make it good as new... Will never return.