Reviews
The beginning of the end was with a part that I was told
The beginning of the end was with a part that I was told would ". . . be here tomorrow." It wasn't. Again and again. It went downhill from there, with varying "truths." Then it was time for the annual service appointment. I was told that I need new tires. I called them on this statement because three of my tires have fewer than 7000 miles on them and one tire was less than three months old. I got an interesting, quasi-apologetic response. The less-than-truthful tire story was repeated in my annual check-up, for which I paid nearly a thousand dollars. I reminded the client services person that we'd already been through this and that the "training" that was done to solve the "you need new tires" problem obviously hadn't worked. Before I drove off the lot on this service, the engine light came on. After trying for about two weeks to reach a human by phone, I finally got a person who was not welcoming, to say the very least. At my appointment, my estimate to see why the check engine light was on after a complete check-up was $270. This, of course, was in addition to the amount I paid in which they told me all was well except . . . yes, that I need new tires. The very clever person who spotted the not-noticed/caught problem was - I hope you're sitting down. because I hadn't "tightened the gas cap until it clicked." I am not a weight lifter, but my hearing is fine. I HEARD the cap click when I closed it. $270. This is the last part I will be playing in this fiasco. I've had more than enough, starting with my first visit for service some years ago and ending with this last. I have found an honest firm for my next and all remaining service on my car. And when I need new tires, OR a new car I'll be getting them elsewhere.
The beginning of the end was with a part that I was told
The beginning of the end was with a part that I was told would ". . . be here tomorrow." It wasn't. Again and again. It went downhill from there, with varying "truths." Then it was time for the annual service appointment. I was told that I need new tires. I called them on this statement because three of my tires have fewer than 7000 miles on them and one tire was less than three months old. I got an interesting, quasi-apologetic response. The less-than-truthful tire story was repeated in my annual check-up, for which I paid nearly a thousand dollars. I reminded the client services person that we'd already been through this and that the "training" that was done to solve the "you need new tires" problem obviously hadn't worked. Before I drove off the lot on this service, the engine light came on. After trying for about two weeks to reach a human by phone, I finally got a person who was not welcoming, to say the very least. At my appointment, my estimate to see why the check engine light was on after a complete check-up was $270. This, of course, was in addition to the amount I paid in which they told me all was well except . . . yes, that I need new tires. The very clever person who spotted the not-noticed/caught problem was - I hope you're sitting down. because I hadn't "tightened the gas cap until it clicked." I am not a weight lifter, but my hearing is fine. I HEARD the cap click when I closed it. $270. This is the last part I will be playing in this fiasco. I've had more than enough, starting with my first visit for service some years ago and ending with this last. I have found an honest firm for my next and all remaining service on my car. And when I need new tires, OR a new car I'll be getting them elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ginger, I apologize for the difficulty and any frustration you had. Your particular BMW is aggressive on tires, but I completely understand how you may have been surprised at 7000 miles. Please reach out to me if I can help in any way. Diana B., CX Mgr. 707-523-0727
Gage the salesperson was a bit overzealous, Ernesto, the
Gage the salesperson was a bit overzealous, Ernesto, the sales manager, was a bit more believable. The car was beautiful but imperfect in that the wheels were badly scuffed. The CarFax was outdated. I don’t need a car, so I can afford to be picky.
Gage the salesperson was a bit overzealous, Ernesto, the
Gage the salesperson was a bit overzealous, Ernesto, the sales manager, was a bit more believable. The car was beautiful but imperfect in that the wheels were badly scuffed. The CarFax was outdated. I don’t need a car, so I can afford to be picky.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Robert. I'll share your experience with Gage and his manager, Ernie. Please give me a call if I can help you in any way. Diana B., CX Manager, Hansel Auto Group 707-523-0727
Service person, was on top of the necessary repairs and
Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..
Service person, was on top of the necessary repairs and
Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience.
Competent, on-time service with thorough explanation of
Competent, on-time service with thorough explanation of service tech’s view of vehicle, efficient and thoroughly detailed pre and post-service plan of operation by service manager. Facility is clean, well lighted and comfortable.
Competent, on-time service with thorough explanation of
Competent, on-time service with thorough explanation of service tech’s view of vehicle, efficient and thoroughly detailed pre and post-service plan of operation by service manager. Facility is clean, well lighted and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I was surprised that the payoff amount ($61000) was so
I was surprised that the payoff amount ($61000) was so much higher than the sale price on the windshield ($21999) What would it be without finance fees? I would like to pay it off now!! (707) 312-6004
I was surprised that the payoff amount ($61000) was so
I was surprised that the payoff amount ($61000) was so much higher than the sale price on the windshield ($21999) What would it be without finance fees? I would like to pay it off now!! (707) 312-6004
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Finance has called you and left a message.
Very helpful, very professional and his job.
Very helpful, very professional and his job. He goes out of his way. To satisfy the customer.
Very helpful, very professional and his job.
Very helpful, very professional and his job. He goes out of his way. To satisfy the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide a 5-star review. We appreciate you.
Excellent from start to finish.
Excellent from start to finish. Andrew answered all of our questions and made the process go quite smoothly. Great follow up also. Will recommend Hansel to others
Excellent from start to finish.
Excellent from start to finish. Andrew answered all of our questions and made the process go quite smoothly. Great follow up also. Will recommend Hansel to others
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! Your review means a lot to us.
Absolutely fantastic!
Absolutely fantastic! Emma was very welcoming, friendly, understood my needs, acted very professional, she worked with me, and she offered the car I wanted at the price I negotiated. I couldn't be happier! Thank you a lot, Emma!
Absolutely fantastic!
Absolutely fantastic! Emma was very welcoming, friendly, understood my needs, acted very professional, she worked with me, and she offered the car I wanted at the price I negotiated. I couldn't be happier! Thank you a lot, Emma!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is great to hear! It means a lot knowing you had a great experience.
Terrific staff and sales team that go the extra mile to
Terrific staff and sales team that go the extra mile to ensure your satisfaction at every touch point.
Terrific staff and sales team that go the extra mile to
Terrific staff and sales team that go the extra mile to ensure your satisfaction at every touch point.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is wonderful to hear Matt. Thank you!
Professionalism throught the whole service interval
Professionalism throught the whole service interval people were pleasant and accomadating the whole visto was fine
Professionalism throught the whole service interval
Professionalism throught the whole service interval people were pleasant and accomadating the whole visto was fine
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!