Hansel BMW

4.6 out of 5 4.6
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Hansel BMW Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2019

The Hansel family has been in the transportation industry since the automobile was born. We are a family-owned dealershi

...

p group operating in North Bay California. Representing 13 brands with 7 locations in the towns of Santa Rosa and Petaluma, we can be sure to find the right vehicle for you! We also offer a wide variety of purchase options, extended warranty, and vehicle care packages. Visit us in the beautiful Wine Country!

"Serving Sonoma County for over 50 years!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 10, 2016

    Wonderful experience! They took time to go through some things on the car that i wasn't aware of.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 10, 2016

    Ruby worked with me to resolve the problems the BMW was having. A real pleasure to work with her.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 9, 2017

    Everyone was very serviceable oriented, we loved that! They bent over backward to help us make the purchase smooth. They even provided lunch, delicious... tacos. Happy customer!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 4, 2016

    Love love love working with this group. From discussions via email with Michael to buying my i3 from Adam, who jumped in to show me around when Michael... was off. I had a great tutorial on my fabulous new electric BMW with Kai about a month after I purchased the car. It is amazing and so is this great team!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 25, 2016

    I've had my 2016 BMW 535iX GT since November. I ordered it so I could get the color and options I wanted, and have been very pleased with my experience.... Hansel's sales staff took good care of me during this process, which took about three-months. Since taking delivery in November, I have used their service department once, to cure a noisy windshield wiper issue. They accurately diagnosed and fixed this problem under warranty, and while I waited. I also made a recent visit to spend an hour with one of their "BMW experts" to have them show me a few things that I hadn't yet discovered about my new car. Both of these recent visits have been 100% positive, and I can highly recommend Hansel BMW!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 28, 2016

    Since moving to the area in 2009 I have bought three BMWs at this dealership. They do an outstanding job in both Sales and Service. Service managers are... extremely courteous, helpful and well-informed. I highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2016

    Kelly Kimberly handled my transaction with speed, accuracy and professionalism. If you are buying a BMW go to Kelly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2015

    Having driven cross country to the Bay Area, we were visiting relatives for the Thanksgiving Holidays and noticed our BMWX5 engine warning light, while... we were in Santa Rosa. Concerned, after on-board check did not reveal a problem and facing a 1,300 mile drive home after Thanksgiving, we took the car to Hansel BMW at about 11 AM, on the day before Thanksgiving. Drove right into their immaculate service entrance, were greeted immediately by a service rep who, understanding that we were "on-the-road," took our car in, diagnosed the problem and fixed it within 90 minutes. He was courteous, pleasant and accommodating. That's what I call personal, caring service. My wife and I cannot express how impressed we were with Hansel BMW in Santa Rosa, California!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 26, 2011

    Spoke to salesman over phone discussing price given distance away from home. Waste of time making the drive after test driving vehicle & speaking with... manager. Very unprofessional and car was damaged, which they insisted would be fixed by their touch up guy who'll make it good as new... Will never return.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?