Reviews
Top VW dealership in the area
Hands down the most trustworthy dealership, from sales to service, in the area. I had spoken to Nick M. as he reached out as my lease was coming to an end soon (the salesperson I previously worked with was no longer there and luckily Nick took over contact with me). I stopped by one night after a long day of work but didn't feel ready to sign at that time and needed some more time to think about it. Nick was gracious and stayed in touch. One day I was driving by the Union VW dealership and decided to stop by since it is closer to my home than Douglas is. What a mistake. After about an hour of the most awful and unprofessional sales experience I've ever had I was in my car heading to Douglas and signed a new lease with Nick within 30 minutes of leaving Union VW. Nick stayed true to his word and I'm now on my second lease through Douglas and plan to continue leasing/buying with Nick and Douglas VW in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super service at Douglas!
I have been buying cars from Douglas for about 15 years. I find the service always great, even if you are just asking a question, or need help. I have always dealt with Nick M.. - a great salesperson, and a true professional. I want to thank everyone at Douglas for the great treatment I have received over the years!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super Service!
I have been a Douglas Customer for 15 years' and I must say, when compared to others, you don't get lost in the shuffle. Nick M.. Great Salesman, really helps us anytime, even we are just pairing a new phone. You guys are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
In and out (with a new car)
I worked with Vlad, and almost immediately it was a different experience than I had with the 12 other dealers I visited beforehand. Every other dealer was not interested in the budget I had to stay within, and would only show me things I clearly could not afford. Vlad not only got me in a new car, within my budget, but into a car that was right for me. I will be back here for sure, and I would highly recommend checking out while making the decision for your next car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Start your search here
I could not be happier with my experience. Vlad had me in the right car within 15 minutes, at a price I could more than afford. I had been all over NJ searching for cars, and I was about to give up. But Vlad worked with me, and reinstalled my faith in car companies. I highly recommend starting your car search here, as you will most likely end it here as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy and comfortableJeremy
Jeremy was very easy to work with. He was very caring and addressed my concerns. He was ver patient in showing me the various technologies and even repeated those I didn't get right away. He invited me back to review anything I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ask for Vlad, he's the best
In and out in less than 1.5h with car in hand. If you need a car, go see Vlad. Zero BS, zero pressure, and an amazing price. Fastest and smoothest car buying experience to date.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
IRENE !!!
PLEASE Only use Irene for sales. You can trust her in the stupid back and forth of car buying. She honest and very pleasant and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Volkswagen dealer around!
I should get paid for all the PR I give Douglas VW Nick Malanga! Great salesman! Fun to buy a car here! Entertaining! Thanks douglas!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best service buying a new car I ever had!
I worked with Nick malanga! He was great! I should get paid for all the PR I give Douglas with my co workers and friends! They are very professional! Love this dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
