Auffenberg Ford Belleville

My experice on the most part was great and with the experience I had the last two times seemed tough but wasnt bad at all

I like the way they kept me informed via texts, complete with videos of the service provided.

Vehicle as described,helpful staff, would buy from them again good follow up and and information about vehicle

Had what I wanted, and we came to terms. Gave me a fair price on my trade in. Went home with a brand-new Explorer.

I was about 2-1/2 hours from the dealership so they informed me when everything was ready prior to me heading out to minimize time. Truck was just as described and everything was in working order.

My experience with Auffenberg Ford in Belleville was horrible I would never recommend them to anyone. Brian P was very rude and unprofessional and tried to raise his voice at me when I spoke with him. I purchased the 2019 jeep grand Cherokee on September, 5th and by September 11th I was calling then about my truck having a delayed start that they are saying they can not duplicate the issue so there for they do not know what to fix, however the delayed start happens two or three times a day when I had it. I returned the loaner vehicle to the service department and told them I do not have a piece of mind in the Jeep and that them not being able to duplicate the issue was not acceptable for me to be dealing with it two or three times a day. The jeep has been parked at there lot since being worked on now for the second time. Brian informed me there is nothing that can be done because I signed a contract. He also had no problem letting me know that I can get a lawyer but he makes $10,000 dollars a month and Auffenberg has high priced lawyers also and they will take me to court over the truck. He said with his income he wouldn't want to do that and he is sure I dont want to do it either. This dealership knew they were selling me a defected vehicle. When I went to test drive the vehicle it would not start and was told they replaced the battery and alternator before I financed it. This purchase was the biggest regret of my life and I will never go through Auffenberg again. I have several videos with different date and time stamps of the issue happening. Auffenberg still has the car on there lot and refuses to contact capital one to let them know the issues and that I no longer want the vehicle.

Their 7 day return on used cars is a joke. I wouldn’t recommend wasting your money here. There are far better dealers around. It starts at the top from the total atmosphere changed when the general manager was around. At one point he got rude with an employee and told them he’d wish they’d learn how to do their own apps right. It was his tone and his presence from the beginning wasn’t welcoming. Of course before I left he insulted me. No wonder his employees leave out important detail and misinform, he definitely wasn’t the leader you’d expect.

This dealership is a joke and completely unprofessional. Tried to charge me $5k over list price, there was an issue mechanically with the vehicle. I called no one showed any concern nor did they offer to make it right. I got to speak to sales rep and not the GM who I asked for. Needed up coming out of pocket an additional $3k for the issue to be fixed.

Was pleased with Joe and the service was great. Would make the trip again. Thank

Bought a used car - Had a great experience. We love it and the low pressure sales environment was an added bonus.