Folsom Lake Toyota

This is my third time getting a vehicle from Folsom Lake Toyota, and Adam Obeidat assisted me (by chance) each time. Adam is AWESOME! So helpful and makes sure I understand everything, and that I'm getting the vehicle I really want. I would recommend my family, friends and anyone else who is looking to buy/lease. Adam is your guy, and you can find him at Folsom Lake Toyota. Thank you again Adam! Janis V.

When I take my car to the dealer for service, I expect that all the parts and pieces removed for inspection to be properly reinstalled... not found laying on my floorboard as I’m driving home. I emailed my service advisor with a picture of the wayward access panel cover, but have yet to hear back. I’ll figure it out and finish the service myself.

This was my first oil change for my Prius and it went well. Only took about an hour. Great waiting area and I got to stare at a Sweet Supra !

Sandy texted me back after my inquiry fairly quickly. She was very helpful and referred me to Chuck who would be there at a time I was available. He took me on a couple test drives, did not try to get me to be preapproved a million times like other dealers, and then the finance team worked with me to get me where I needed to be price-wise.

Great work for my 20k service. Paul Barwick was very nice and informed me promptly and detailed about the work. Thank you bery much FL Toyota

I went to Folsom Lake Toyota on 2/8/2020 for the 120K mile service on my 2010 Toyota Prius. I had the fortune that my service advisor that day was Gibriel Kargbo. Mr. Kargbo was extremely helpful and explained all the options I had for my 120K mile service. He is very knowledgeable about Priuses, especially since he owns a 2005 and a 2015 with over 315K miles and 400K miles on them. He answered my questions about the service giving me options and not pressuring me to make any decision. While I was at home waiting for my car to be serviced, Mr. Kargbo kept me informed of the progress of the work being done on my car by texts and phone calls. I had been aware that my care had had a seal leak for quite a while. Mr. Kargbo called me to notify me that the leak had become bigger and suggested that the seal leak be fixed, again without pressuring me to have it fixed. He spent quite a bit of time on the phone answering my questions and giving me options. He even sent me a picture of the the engine showing how much oil was dripping over various parts of the engine. Since some parts were being replaced as part of the service, it made sense to me to have the seal leak fixed. This meant that my car had to be kept until Monday. On Monday, Mr. Kargbo texted me several times to give me estimates as to when my car was going to be ready. Overall, I appreciated the time Mr. Kargbo put in to explain what the 120K service entailed, answer my questions, tell me about his two Priuses, and keep me informed of the progress being made on my car. This is the kind of customer service I value and will be requesting him to be service advisor from now on.

Rich S. was a good service advisor . He listened to what we said and was respectful. He was appropriately attentive while being very busy.

Laura was a great Advisor got me in and out in about an hour and 15 minutes. I feel like folsom toyota values my business and is a competent dealership able to handle any issue

My wife and I had a very pleasant and sweet experience in meeting with John Key of Folsom Toyota dealership. The buying process was made very easy and comfortable. John had put his heart and soul in serving us and helped us to go for the best car that suits our unique needs. He drove with us to explain in detail all the advanced features of the car with regard to safety, comfort and economy.

I just purchased my 2nd new Toyota from John Key. He is always a pleasure to deal with. I’ll be sending all of my friends and family over to John for their next Toyota purchase. Excellent service John - keep up the good work !!!