Olympia Jeep

Somewhere back in the summer of 2019 I got a message on my video screen indicating the need to upgrade my phone and call the service department to make an appointment which I did. An upgrade was performed and I was told it was okay. I paid $125 for the upgrade. After awhile, the message came up again. I brought the vehicle back in and the previous upgrade was deleted and reinstalled. Same problem again. When I called to make another appointment I was told I needed to take a picture of the message to show the service technician. Which I did. When I brought the vehicle back in, I was told there was a new upgrade which would take care of the issue. The new upgrade did NOT take care of the issue. After going back and forth a number of times, I was told I needed a new radio which I would have to pay for. Then I was told that my extended warranty would pay for the new radio but I would have to pay $50 for the deductible. I had to bring the vehicle back in so the service department could get information off the radio. Because the information they got was incorrect, I had to bring the vehicle back in. Most of this time I dealt with Matt who is "no longer with" Olympia Chrysler Jeep. As my frustration mounted, I began dealing with Kim who was then the service manager. Kim needed additional information from the radio so I brought the vehicle back in. (Twice). When the radio finally came in and was installed, I indicated to Kim that I should not have to pay the deductible on the radio because I originally paid $125 for the upgrade and another $50 for the deductible. Kim informed me he couldn't do anything for me about waiving the deductible but could help me out with future service visits. I asked him to pass my request on to the manager and he indicated he would. That was mid March and I still haven't heard anything. In addition to all this, they left the cover off of the radio under the passenger seat. To say that I am less than enthused about the service I received is an understatement.

Drove my Jeep in and never saw it again . The Jeep was a total loss . Drove it there in limp mode ,2500 dollars and months later I got it back . Ran and drove fine for less then 100 miles . Drove it back in limp mode and they couldn’t figure it out . Months later they say my engine and transmission are ruined and my Jeep will not run or drive . The Jeep has 120 k on it and looked brand new still . I ended up donating it to charity after only them offering me $2200 for a trade in . I got many excuses but absolutely nothing close to any kind of resolution . I’m extremely disappointed in everyone I dealt with , lesson learned I guess .

The service was great the car was fixed it was done timly they supplied transportation cleaned washed and vaccumed the car. They were polite R

Took three weeks to even get an appointment. Staff was rude and unprofessional. Didn’t get called when car was done, then was treated rude again for follow up

I went to flush the transmission to my wife's minivan. They did it and because of the mileage (100k miles) they recommended extra work to be done. I was surprised to see ALL their suggestions are actually in the owner manual for the 100k miles revision. So happy! Because from my past experience with different shops I learn you can't trust mechanics because they are just trying to sell you extra stuff not stipulated in the manual or at least recommended by manufacturer. I'm so pleased with their open heart. I asked them to solve a recall as well and to change the break fluid. Even they were so busy they did it apologizing for taking a little bit more then usual! Are you kidding: it was me who supposed to apologize because I scheduled the are just for transmission! Good folks and honest people!

My car needed an oil change. I knew from past experience that I could take my car there without an opponent. I was there for about an hour and in addition to changing the oil, my car was checked for needed maintenance and I was informed I might need brakes at my next oil change. The car was also washed.

I took my Jeep in for a 60 thousand service never had any issues with my car over the 5 years I owned it, after I was expecting to pay around $270.00 for my first bill it ended up being over $400.00 to allow them to do the fuel injection cleaner. My car was fine for about two days after I had it serviced then all of a sudden it would just stall while it was idling at a stop light. I took it back to Jeep and had to take time off work to do this and spent the $125.00 for the diagnostic only to come back with them telling me a sensor needed to be fixed. I had them fix it and two days later my car started to die again. Keep in mind I have taken very good care of this vehicle, only has 59 thousand miles for 2014 and all services have been up to date. Never had any issues anywhere else. I left them a message asking for a call back and a week has gone by without anyone returning my call. I would recommend to anyone to take their Jeep elsewhere as I read better reviews elsewhere with the Jeep dealership in Tacoma. I am beyond frustrated and ended up trading my vehicle instead of trying to have them fix this issue. Horrible customer service and all they care about is making money.

Our first experience with the Olympia Jeep dealership (part of the Bruce Titus Automotive Group) was when the starter went out in my 2009 Jeep Grand Cherokee Limited at our home in DuPont.My Jeep currently has an Extended Warranty and most things on it are covered. While it was there, we got a call from the service manager complaining to us that they had to wait on hold to get authorization from our warranty provider. We weren't quite sure what to make of that. We also had to be the ones to call to see when our Jeep would be ready to be picked up- when we did call they said it was complete a day or two prior and somebody must have forgotten to let us know. Additionally, we asked the service department to please let us know about any other findings from their 120-point inspection and, if they found something, to go ahead and fix it because the Jeep is under warranty. We said this several times. After WE had to call to see if our Jeep was done, when we went in that evening to pick it up, the service tech went over our paperwork with us and noted that the only thing they fixed was the bad starter. He also noted that the transmission fluid was low and we asked if they topped it off- he didn't know so he had to go back and ask. They also failed to let us know to bring our other key to get re-programmed, so that was left at home, requiring another trip down there. The only other thing that was pointed out to us in all of the paperwork was that we should consider getting our brakes done in about six months or so. While there, we explicitly asked if there was anything else wrong with the Jeep that they found that needed to be fixed. We were told no, that we were "good to go." With that in mind, we drove the Jeep across the state to Spokane for the holidays. While in Spokane, on an icy mountain road, the Jeep let our a huge bang and the front wheels locked up- literally almost resulting in my husband going off the side of the road and down the mountain. So the day before Christmas Eve, we had to have the Jeep towed to the nearest open dealership to be fixed. The dealership in Spokane noted that the front differential had failed- and we thought this was odd, seeing as the Jeep had just been in the Olympia dealership. After paying a small fortune out of pocket for a rental car on Christmas Eve, when we got home, we looked at the paperwork from the Olympia service department. At the very bottom of their paperwork they noted several seal leaks- that were NEVER brought to our attention. They also noted our front differential as red- meaning it needed IMMEDIATE attention. Again, this was NEVER mentioned to us as an issue, even when we called and asked AND when we went to pick up the Jeep. Their lack of attention to detail and communication almost resulted in my husband and father-in-law losing their lives. We would never have taken the Jeep from them that night, much less driven it across the state, if we had known there were ongoing issues that needed to be fixed. After seeing this, we immediately contacted the dealership. Michael Titus reached out to us and let us know that this had never happened before and that he wanted to do everything he could to make things right. We expressed to him that we would be interested in looking at getting a new car, potentially, but that we would need to trade in my current Jeep and that we weren't in a financial position to take a large amount of negative equity. He said he understood and that he just wanted to make sure we were taken care of. After test driving a few options, I was pretty insulted when it came time to look at the numbers they gave us; I guess Michael Titus' idea of "taking care" of a family his service department almost killed is $5500 in negative equity on our trade-in and a mere $2000 off of a full-price MSRP. The monthly payments for a downgraded model Jeep were more than double what my current monthly payment is. In addition making false promises about getting us a "good deal" on a comparable Jeep, we also have yet to get reimbursed by Olympia Jeep for the cost of our tow, the rental and the deductible we had to pay for the repair that was necessary due to their service department's negligence. My Jeep is still currently sitting at the Jeep dealership in Spokane; Mr. Titus said he would arrange to have it picked up and delivered back to us, but that also fell through and now we need to make the trip ourselves. He said he would send us a gas card, but again, that has yet to make it to us. If you've made it through this whole post- my recommendation is to stay away from the Olympia Jeep Dealership, which is part of the Bruce Titus Automotive Group. Their service department is absolutely negligent and dangerous and Michael Titus feigns concern when really, at the end of the day, his profits and bottom line are more important than the lives of his customers. Suffice it to say, we will never again step foot into that dealership.

Called got a quote for a 2 in jl Wrangler lift. Was told it would take 2 hrs and cost 1600.00 booked appointment, and it took 6 hrs and was charged 2100.00. will never set foot back in this shady place.

We came here multiple times looking at the Pacifica. When the 2019s rolled out we knew we wanted to purchase the hybrid Limited and despite some poor reviews and other dealers' incentives we went with this dealer. We came in and knew the numbers for the negotiation. Our sales guy Ryan had been excellent at showing us the vehicle in previous visits. He ran the numbers with the manager, Tony. As expected for the first go around our numbers didn't meet. He said that they don't sell a lot of Pacificas so they didn't want to negotiate, order one for us or trade for the exact model we wanted. We asked for further discussions with the manager Tony. Ryan said he would TRY to get him out here. I thought that odd that a manager wouldn't want to meet customers buying a $51,245 car. I went back and asked Tony if we could discuss further. He told me that no he doesn't talk to customers because he might have another sale he wants to work on and our numbers were too far. I said that people generally negotiate further and he was about to lose a sale of a $51,245 car that they usually don't sell. He then said that it is OK to lose a sale. Really? I wonder if the owner of the dealership knows it is common practice to not meet with customers and that the manager says it is OK to lose a sale. Their attitude changed dramatically and so we walked. Will never come back here again.