Reviews
Autonation bmw
I have used this dealership for my service and repair needs for 3 years now. They are always very professional and go above and beyond to make sure the needs of the customer are met. My latest repair took a week to complete and they took care of my transportation needs while it was being worked on. Not only that they also resolved issues that were not part of the initial repair and continued to take care of my transportation needs while they attending to that. This dealership clearly puts a heavy emphasis on customer service and has proven to go above and beyond to make sure the customer is satisfied. I will definitely continue to be a costumer for a long time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Roseville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
My 2018 540i needed oil service as well as a couple of warranty repairs. Elizabeth did an excellent job of explaining the nature of the repairs and providing me with a loaner vehicle. Very professional and efficient process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Roseville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW of Roseville
Excellent customer service. Facility was clean and accommodating to customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amanda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2017 X6 Service
Car was taken in at the appointed time, waiting area was clean and appropriately spaced for Covid.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Car buying made easy ! :)
Ali made the car buying process painless, he even delivered my car to my home. Much appreciated Ali !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kim, thank you for your kind review; we are happy to pass along your comments to Ali here at BMW of Roseville! If you have any further questions, please give us a call. We're always happy to help!
BMW Service
Appreciate Laura Stevens taking great care of the car service process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for your kind review; we are happy to pass along your comments to Laura here at BMW of Roseville! If you have any further questions, please give us a call. We're always happy to help!
BMW 228I
Nice sales consultant and was pleasure to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Zahra, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Still waiting!
I?ve been going to this facility since I purchased my car and have been happy with the service. This last visit turned into a big headache. I?m still waiting to hear back from Nick the service manager regarding the fact that when I drove home one of the new tires was almost completely flat! So, I had to return the car and get a loner for the night. Also I was not informed that they were waiting for a part to repair the side panel ( which was loose and moving around and I would have to return again! I?m still waiting to hear back from Andrew Davenport regarding the new headlights!
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.
382i Regular Service
Very comfortable facilities, and the work was done in the estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a response, Ken! Drive safe, and we'll see you on the road.
X5 service
Smooth and easy experience. Competent service advisor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, thank you for your positive review. We're happy to have been of service to you! If you ever need help, just give us a call. Happy motoring!