Reviews
Never been there.
Never been there. I keep getting emails from them saying I have. Told them to take me off their list but they don’t. Very frustrating.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry for the inconvenience with unwanted emails. This was not our intention, and we would like to get more information from you in order to work to remove you from the systems. To expedite this request, if you could email us your contact information to social@foranyauto.com we'd be happy to look into this further.
I was going to get charged for a diagnostic that they
I was going to get charged for a diagnostic that they didn’t do until I brought it up. They supposedly changed my rear brake pads but they are screeching like they didn’t change xxxx!!! Please be careful with this place
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the continued brake noise in your 2014 INFINITI. At your visit, we were unable to verify the noise with the front brakes but did find the rear brake pads low, which you approved for replacement. Since the concern remains, we’ve offered you a loaner vehicle and will recheck everything at no charge to make sure it’s fully addressed. Please don't hesitate to contact our Service Manager, Michael Jeffries at your convenience if you'd like to take advantage of the recheck. He can be reached at 916-770-8400.
Infiniti Roseville has the best customer service!
Infiniti Roseville has the best customer service! My service representative Dan always ensures I know everything that’s going on with my car in a timely manner! Thank you Dan!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Daphne, Thank you for the great review! We're so glad to hear that you've had such a positive experience with Dan! He truly goes above and beyond to keep our customers informed and taken care of. We'll be sure to pass along your kind words to him. Thank you for choosing INFINITI Roseville, and we look forward to seeing you next time!
I visit this service center often for both scheduled
I visit this service center often for both scheduled maintenance and unscheduled service. Every time I am there they are friendly, helpful and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty! We’re so glad to hear that each of your visits has been met with friendly, helpful, and accommodating care. It’s always our goal to make every experience as smooth and positive as possible. We truly appreciate your support and look forward to serving you again soon!
Completed the necessary work on time and without
Completed the necessary work on time and without incident. Courteous and professional. Car wash was appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re pleased to hear the work was completed on time and to your satisfaction. Our team strives to provide courteous and professional service, and we’re glad you appreciated the car wash. We look forward to assisting you again in the future!
Service technician Jack finally diagnosed the problem
Service technician Jack finally diagnosed the problem that eluded several other dealerships, was kind enough to show me how to dismantle part of the dash to access the discontinued part I needed if I found it at Pick-n-Pull and then went out of his way to keep checking and then find me a used OEM one at a reputable used parts store. My service writer Miguel was unfailingly helpful and an absolute pleasure to work with, and the service manager Mike spent a great deal of time on the phone with me before I made the appointment. The other service writers, Dan and Jairo, were great to chat with while I was waiting and Bernie, the cashier, was also engaging. I was a very loyal service customer at INFINITI of Elk Grove before they closed and have been less than satisfied with my alternatives since. I will be bringing my 2 INFINITIs here in the future—totally worth the 3+ hour round trip to have the work done correctly and with such attention to customer care. Of course, not that surprising. It has been my experience that this is how owner John Driebe has always run his dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your incredible experience with our service team! It’s wonderful to hear how Miguel, Mike, Dan, Jairo, and Bernie all contributed to making your visit smooth and enjoyable. We’re honored to have earned your trust and loyalty, especially after your positive history with INFINITI of Elk Grove. Thank you for making the long trip to be with us, we look forward to taking great care of your two INFINITIs for many years to come!
They did damage to my leather steering wheel :( I’m not
They did damage to my leather steering wheel :( I’m not super happy about it
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Kyle, thank you for sharing your feedback. After reviewing the vehicle with our Service Manager, we did not find any evidence of damage caused during your visit. Given the age of the vehicle, the wear on the steering wheel appears consistent with normal use. That said, we value your business and would be happy to go over this in person if you’d like. Please feel free to reach out to Michael Jeffries at 916-770-8400.
Very professional but very over priced.
Very professional but very over priced. Wanted way too much for an engine replacement. $30,000 to fix a $15,000 car
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. Our estimates are built around Genuine INFINITI parts, certified labor, and the backing of the manufacturer’s warranty, which can sometimes differ from other repair options. That said, our goal is always to be transparent and to find solutions that fit your needs. We’d be happy to go over the details of your estimate with you and explore where we may be able to help reduce costs. If you’d like, we can also connect you with our sales team to review newer vehicle options. Please feel free to reach out to Michael Jeffries at (916) 770-8400 at your convenience.
Low pressure and they stayed late to help finish the
Low pressure and they stayed late to help finish the deal. Everyone was super polite and friendly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! We're so glad to hear you experienced low-pressure, friendly service. We appreciate your kind words and look forward to assisting you again!
The staff are friendly and responsive.
The staff are friendly and responsive. The service provided was excellent and completed within the time frame estimated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Renee, Thank you for the kind words! We look forward to continuing to assist you.