Reviews
Unhappy
Maint light was not reset the truck was not washed the noise is still there when I close the door. THIS IS THE 3rd time that the maint light hasn’t been reset. I thought you guys are the professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your service experience left you unhappy. We appreciate you reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you.
Great sales experience
My salesperson Minh Ly was excellent. He found exactly what I was looking for. The entire experience could not have been better. No pressure, great deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review! We're happy to hear your buying experience was no pressure & that you got a great deal! Thank you for your business!
Helpful and Honest
Ruben Guerrero was very professional, helpful and honest. Our experience with Patrick Sliney,the Finance department was easy, quick and smooth! Both of them are a good team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. I was delighted to hear that Ruben was professional, helpful and honest. I was also glad that Patrick was easy, quick and smooth during the financing process. Your satisfaction means a lot to our management and staff. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Best dealer service anywhere.
I called the same day needing a 60,000-mile service for my Prius. I also had a low tire light showing. The service advisor, John Nguyen, managed to shepherd my car through the major service; purchase, mounting, and balancing of 2 new tires; a front wheel alignment; and an unprecedented cleaning all in one day. I also had a complimentary rental car for the day. Believe me, I was impressed and grateful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is pleasing to hear that John took care of you during your time with us. We truly appreciate your time and your business. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager
It all went as hoped
I dropped my car off at 4:35 for a 35,000 mile service and it was done in 90 minutes and I was able to choose whether to pick up my car that night or the next day---they made it very convenient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to review our Service department here online. I am happy to hear that Daniel made your car pickup fast and convenient. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Amazing
They were very helpful explaining everything about the vehicles and options for service packages and options we could use for our truck and what each would cover. Very friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review! We're happy to hear that you received friendly, 5-star service at Elk Grove Toyota! Thank you for your business!
The Salesperson was helpful and had excellent service.
The Salesman was being honest and resonable with telling me the price of the car and how much I would have to pay for it by providing information that was understandable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review. It is pleasing to hear that you enjoyed your time with Jeremy during your purchasing process. Your satisfaction is important to us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Great place
This is my second toyota from here and I’m so excited for my 2018 Camry the guys here treated me like family and I appreciate them being patient with me through the process thanks guy !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued business. Congratulations on your 2018 Camry. We are happy to have you be apart of our Elk Grove Toyota family. I am glad you enjoyed your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Good service and good service
I've heard people don't like to service their cars at dealerships, but I've always been happy with service from the Elk Grove Toyota dealership. These guys are quick, thorough and respectful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your kind words for our service department! Thank you for your business!
Excellent Service from Romy
Got a excellent service from Mr. Cruz. Did his best to help me with my purchase. A friendly person. Very nice guy. Thanks Romy. Jim
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this review! We're happy to hear you received 5-star service from Romy! We appreciate your business!