Niello BMW MINI

The parking lot is jammed up quite a bit with inventory and makes it a bit strange to navigate when visiting for the first time. Upon entering I was expecting to finish my deal with Tim, but was passed along to a different sales associate after I was not approved for the car I wanted. I wouldn’t have minded being shuffled around if the associates I was shuffled to were actually updated on who I was and the purpose for buying a car. I specifically asked how much was the second option car presented to me and the sales associate brought me a quote for over $700 a month. I felt it was a steep price but felt that it must’ve been because my credit wasn’t great. I was then made to wait nearly an hour for the finance manager to “get me a good deal.” Upon signing I was being told that the papers I was signing was acknowledging the security features the car ‘came with.’ After going home I found that the papers I signed weren’t acknowledging anything, the papers were in fact me signing for purchase of security features the car supposedly came with and an extended warranty I never asked for and wouldn’t even last the length of the loan the cost would’ve been attached to. I called to have these excess costs cancelled and refunded and was ignored. I then showed up in person to have the matter resolved and was lied to straight to my face. The finance manager told me that the contract was finalized with the bank and there was nothing to be done, but she would reach out and that the numbers were final and even if a cancel was processed it wouldn’t reduce my monthly payments. I contacted the bank myself and they informed me that nothing was finalized and it would be no issue at all for the finance manager to cancel the contract with the unwanted extra features and send a new contract to reflect the price difference from the cancellation. I then emailed the finance manger this information and she still attempted to give me the run around. She specifically mentioned that the anti-theft feature could not be cancelled since it’s standard for all Niello vehicles, but contract specifically states that this feature is extra and unnecessary and can be cancelled if I want. It’s a shame too, I expected more honestly from a luxury dealership. I should have just gone to any low end auto mall for the same experience.

I had a wonderful experience when buying a car. Tim was excellent. He was helpful, courteous and professional. I went in to buy the car for my wife as a surprise gift. Tim and the entire team were very very helpful and worked with me to make it happen. I would rate this dealership very high on the scale. It was pleasure buying my car from them. Thank you.

They have met my needs and made me feel appreciated. Great dealership, will refer others.

Everything went well with our deal and we’re happy with the new BMW. My only complaint is that we were supposed to have a BMW “specialist”(?) call a couple days after our purchase but that seems to have fallen through. The gentleman’s name is Tyler and he DID text me about going over features and such for the car. However, I briefly explained that I bought the car for my wife and she is the primary user and it would be more beneficial to please go over these things with her. I gave Tyler her phone number and he never reached out. My wife has since called the dealership to try to get ahold of him but has thus far been unsuccessful. She would like to learn the cars features more in depth but so far we’re on our own to work things out.

Exceptional customer service, honesty & transparency through every step of the process! Thank you Niello BMW

Really great experience buying our car here. Ali was very personable and knowledgeable about the vehicle. All the staff were super friendly and polite.

First time buying a car online and everyone made it simple and quick to do..I would highly recommend Niello to anyone thinking about buying a car online.

I have been shopping with Niello for many years and this experience was typical of their commitment to great customer satisfaction. Big shout out to Moh Mossa.

I had an excellent experience working with Ryan, Moh, and Erika. They were prompt, informative, and never unnecessarily pushy. They understood my expectations, kept me well informed throughout the process, and provided the support I needed to close quickly once we reached alignment.

Everyone from the sales rep to finance were friendly , knowledgeable. Especially the gentleman in finance worked very hard in getting me the right loan and warranty. I live out of the area but it was definitely worth a 2 hour ride for the great deal with Niello