Reviews
Please do not force an answer to this question as it
Please do not force an answer to this question as it risks my not responding to the survey
Please do not force an answer to this question as it
Please do not force an answer to this question as it risks my not responding to the survey
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
No Owners manual provided.
No Owners manual provided. I was told BMW doesn’t provide them anymore. I bought one on EBay. No second key with car. I was told a duplicate had to come from Germany. I got one from the service dept when I brought the car in for minor repair and windshield protection I purchased with vehicle. I emailed the sales mgr prior to this review. No response.
No Owners manual provided.
No Owners manual provided. I was told BMW doesn’t provide them anymore. I bought one on EBay. No second key with car. I was told a duplicate had to come from Germany. I got one from the service dept when I brought the car in for minor repair and windshield protection I purchased with vehicle. I emailed the sales mgr prior to this review. No response.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Great experience.
Great experience. Staff are very courteous and knowledgeable and went out of their way to make sure we were well taken care of.
Great experience.
Great experience. Staff are very courteous and knowledgeable and went out of their way to make sure we were well taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Niello BMW MINI, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Fatima Fonseca is the best at her job.
Fatima Fonseca is the best at her job. She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful.
Fatima Fonseca is the best at her job.
Fatima Fonseca is the best at her job. She helped me every step of the way. She should get a raise. I loved the way she treated me, and getting my new BMW was so easy. I'm so grateful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Creed was very accommodating to my goals, budget, and
Creed was very accommodating to my goals, budget, and limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at Niello and will definitely seek out Creed first when my lease comes due in a few years!
Creed was very accommodating to my goals, budget, and
Creed was very accommodating to my goals, budget, and limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at Niello and will definitely seek out Creed first when my lease comes due in a few years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW MINI. We look forward to having you as one of our valued customers for many more years to come! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Ryan helped me pick my new car and Brian worked with me
Ryan helped me pick my new car and Brian worked with me to get the best deal. Thank you for helping me get a fantastic car!
Ryan helped me pick my new car and Brian worked with me
Ryan helped me pick my new car and Brian worked with me to get the best deal. Thank you for helping me get a fantastic car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
They made me pay for a GPS tracking device that I didn't
They made me pay for a GPS tracking device that I didn't even want
They made me pay for a GPS tracking device that I didn't
They made me pay for a GPS tracking device that I didn't even want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Great customer service .
Great customer service . Your phone answering machine needs a review. Your refreshment center is very nice
Great customer service .
Great customer service . Your phone answering machine needs a review. Your refreshment center is very nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Niello BMW MINI. It's great to hear that we were able to assist you and that you had such a positive experience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Wonderful knowledgeable staff!
Wonderful knowledgeable staff! Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! Thank you for everything!
Wonderful knowledgeable staff!
Wonderful knowledgeable staff! Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! Thank you for everything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376
Curtis and Fatima went above and beyond accommodating us
Curtis and Fatima went above and beyond accommodating us with getting our new car. We couldn’t be happier! Keep it up guys!
Curtis and Fatima went above and beyond accommodating us
Curtis and Fatima went above and beyond accommodating us with getting our new car. We couldn’t be happier! Keep it up guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376