Cutter Ford

Our salesman Paul Feliciano went above and beyond to make our experience of buying a truck awesome. He will be the reason I come back to cutter ford in the future.

I was on time for my appointment but 10-15 minutes passed before an agent came out to take my truck. In the past it only took 1 - 2 minutes, however the agent was acting like I should be thankful HE was there instead of the other way around. I’m the one paying for the service and HE should work on his customers service skills and customer treatment. First time in years I encountered an employee with such lack of skills at Cutter Ford.

It was an easy process, they valued my concerns and provided me with a good buyer experience. I would use this dealership again in the future.

To schedule service Cutter Ford uses an AI. The AI failed to notify the service department that I was coming in for service. Fortunately my service advisor took the car anyway. Cutter Ford needs to stop using the AI. My advisor told me how to bypass the AI in the future but this should not even be necessary.

Good Customer Service, Christian was very helpful and very patient I would recommend people to buy their next vehicle there.

The dealer and finance manager was soo helpful. - Just in 2 hours I got my Kia Carnivsl already....was very very thankful and happy to Vic and Joe

would like to thank Cutter Ford for helping me get the car I wanted. They took the time and effort to get the car I wanted. They were kind enough to help me trade my car, even when it wasn’t worth much. I would definitely recommend them to anyone. Thank you, Cutter Ford. I appreciate your help, and I’m very satisfied with my purchase!

Customer service was ok. New vehicle condition was unexceptional exterior and door jamb damaged and dirty. We purchased 4 new vehicles at this same dealership in the past from sales to financing and delivery was exceptional. Purchasing the 2024 Bronco same dealership in Aiea 2 weeks ago wasn’t pleasant experience. The salesperson and financial treated my wife and I fairly. The only problem was vehicle delivery. Wasn’t introduced entirely interior and exterior. Also the exterior paint scratch and chip paint. Truck color black. Before we drove off we walk around the vehicle couldn’t see much except for door jams had dirt along the rooftop too. At that time was around 5:30pm. The next day before I’d wash our vehicle. Noticed exterior surface scratches and paint chips just couldn’t believe it. Immediately contacted Cutter Ford let them know about my situation with my new truck. They setup appointment and met with Brandy. Explain my situation truck condition etc. She was pleasant, concerned and apologized for the inconvenience. Brandy gave me date and time information bring my truck which is today Monday 03/03/2025 at 9:00am. She also mentioned vehicle could take 4 to 5 days all depends on the weather regarding painting. Meanwhile few days later someone from Cutter Ford had called to setup appointment for car retail pickup. This had caused inconvenience for my wife and I meaning what we had to go through purchasing this new trunk was really unexceptional. I’m hoping when we pickup our truck when it’s ready. Everything will go smoothly in and out. with satisfaction of excellence.

Purchased 2020 Ford Explorer at Cutter Ford Aiea new. We have gained a family relationship with Cutter, as they always service not only our Explorer, but all our needs, without exception! Our next new Explorer is in the planning and Cutter will always be our dealer.

The best dealership for new cars and servicing, you will enjoy a family relationship and professional services at very good pricing. And in the rare case you encounter an issue, the Cutter family will resolve and make you smile! We feel blessed with our purchase and long term relationship with the Cutter family!