Gresham Toyota

Had a great experience with Giorgio. Enjoyed working with him, very helpful in the car buying process. He is honest an upfront about what the process is to keep his customers informed, allowing us to make the best informed decisions. I would recommend anyone going to Gresham Toyota to ask for Giorgio!

Dan is reliable and very helpful . Your customer service shines .I had to use a loaner because I live out of town .

Klayton was very helpful and got my car serviced quickly. I would recommend him for his courtesy.

Dan did a great job, but regarding my experience, it was mixed. I brought the vehicle in for ceramic coating. Which I feel was done adequately. But it was also brought in for issues with the speakers rattling. I showed dan the rattle, he said he heard it and I wasn't crazy. He assured me they'd get it figured out. They had the vehicle for 2 or 3 days. Somone from service called me to ask for an additional day to figure out the speaker rattle issue. The day after they asked for another day. They called me, to say they figured out what the issue with my speaker was and my vehicle was ready. I asked Dan what the issue was, he said there was something loose in the door pannel and they installed a "door pannel kit" to address vibration. He even sent a tech out to double check, there was no audible vibration and assured me for a second time, the rattle/vibration issue was gone. I showed up and took possession of my vehicle. I then played 2 songs, only to immediately notice the rattle in the speak was still present. Unfortunately, I didn't have the time to spare, so I had to leave. So. This issue was definitely not resolved, despite being told more then once it was. Lastly. When I financed the vehicle. I was sold a full clear wrap paint protection. To which I found out was already installed on the vehicle. So the cost of an additional clear wrap was added to the financing. I was told this would be refunded to the bank. But I am unsure of how this will be rectified. Overall, there seems to be some small issues in service. Regarding the " speaker fix" and selling things to customers that wete already installed on the vehicle. But everyone was very polite and tried they're best to be helpful. I feel 3 out of 5 stars accurately represents my experience with Gresham toyota so far. Don't be too hard on Dan, it's not his fault the tech didn't fix the issue and told him it was fixed. Nor was it his fault regarding the clear wrap issue. Dan did a good job.

Douglas was very helpful and patient. He provided us with great customer service. Definitely coming back.

Dan in the service department was fantastic to work with. Garret too! They addressed and completed our safety concern. Dan is knowledgeable, honest, and took the time to explain everything clearly. His communication was excellent throughout the process, and it was obvious he genuinely cared about getting the job done right. Thanks to Dan, the whole experience was smooth and stress-free. I’d definitely recommend asking for him if you’re bringing your car in for service.

Once again had a great experience with Brandon. Been coming here since I got my sequoia and he has helped me serval times. He is very helpful and kind. I own.a business and I really appreciate seeing other companies providing great customer service

I took my Highlander in for a safety recall and Brandon did an excellent job from start to finish. I had previous issues with their Service Department and had attempted to correct the problem by contacting the original Service person and other managers in the Service Department. I had return calls promised (no call backs). Brandon listened to my concerns and viewed my paperwork relating to previous issues. Brandon assured me things would be handled properly during this visit. I related to Bandon he should be teaching some of the other reps how to provide good and expected customer service. My overall rating for this review is given entirely on how Brandon conducted himself.

Very kind and helpful. Multiple employees approached me when I arrived and offered to help.

Great service. They were knowledgeable and listened to my questions. Brandon was great to work with. Will be back