Meet Jason Kerr

Let me start by saying that the ONLY reason I did not purchase from this dealership is because of my horrific customer service experience. Experienced racial profiling, deceptive business practices, and a lack of professionalism. Before arriving, I asked the salesman for information about the car and was constantly met with questions about financing prior to even being shown the car. I asked the salesman for a video/pictures of the car and was sent a weird selfie video that again addressed financing and showed less than 2 seconds of the exterior of the car. Upon arrival, I was not greeted with the enthusiasm of a car salesman, but given a lackluster hello and pushed off to a rookie salesman (TAYO). The salesman persisted to ask me questions about financing/credit reports before a test drive and proceeded to wrongfully assume that I would need a co-signer or that my friend (who drove me to the dealership) would be someone on the financing request with me. During the test drive, the salesman did a less than average job of describing any of the features that matter; but did notify me of the benefits of the sunroof being that I could smoke marijuana with a cool view and notified me of the ways weed could be enjoyed in the vehicle (I don't smoke). After the test drive: We discussed pricing that was almost $4k above listed price (listed at $24k and by the time we got to pricing the cost was just north of $27.5k). Then, after about 2 days of negotiations, the manager sends me a proposal for $26k. I agree to the price and proceed with retrieving down payment money. The manager said they won't honor the price agreed upon ($26k) without financing through their dealership!!!! That was not listed on their proposal or agreed upon on my end. It is a slimey move by management and an aggressive form of deception by a dealer that lacks integrity for their work. Manager Jason Kerr is rude, unprofessional, and deserves to be addressed (UHC) for his pompous attitude and pretentious demeanor that oozes out in his work and how he deals with customers.

This is the second vehicle I have bought from Ourisman Chrysler. They are very responsive and the GM, who sold me my last car 8 years ago, remembered me and made sure I was well taken care of. The salesman, Vincenzo, worked tirelessly to find exactly what I wanted.

The Ourisman service team at Ourisman CDJR in Clarksville, Maryland is superb!!! After completing the service appointment for my Dodge Durango, all the known issues were resolved and recommended maintenance was performed. I highly recommend this dealership to people looking for a five star dealership purchase and subsequent five star service experience.

The automobile was in for a scheduled oil change per an Ourisman CJDR service plan. Oil change was completed and car was returned. Service department advisor Matthew Moon was very helpful and friendly during the entire service visit.