Power GMC Buick of Salem

One of the best experiences I’ve had buying a vehicle! Jeremy DeVoursney at the Salem location made the whole thing smooth and painless! Kudos to him and the whole Team. Thanks again, Brian

After a month of trying to get my GAP coverage refunded I am OVER this xxxx dealership. I was told by Devon from Power that GM would refund me, GM told me the GAP company would refund me and the GAP people told me Power would refund me. After days of this run around I called Jim the finance manager from Power and he told me he would take care of it and get my refund to me. Here it is a week later and NOTHING from Jim. No call, no text, no email…absolutely nothing! Hey Jimi Hays if you’re so concerned about my review and wanting to help YOU can reach out to me. I should not have to call this dealership again. This issue should have been taken care of by now. I’m fed up with the lies and lack of accountability from them!! So, I ended up going back and was convinced that the car I bought 03/2026 would work out. I HATE the car and feel I was steered in the wrong direction and now I'm stuck with a vehicle that is too small and nothing like what I really wanted...lesson learned. I really wish car dealerships were more transparent and honest! Guess now that I've learned my lesson twice...I will not return here for any future car purchases. I will not go back to Power Buick of Salem. I went in asking about two USED vehicles and all Sam wanted to do was sell me a new car out of my price range. Also, the two used cars on their website were "conveniently" not available. I was very frustrated with the whole process. I ended up going to a different dealership who listened to my needs and I purchased a vehicle from the other dealership

Jared at GMC service was exceptional to deal with. He was friendly, informative and prompt. Having to do vehicle repairs can be frustrating but having staff like him, makes it easier to deal with. 5 STARS FOR JARED

Great experience with Power Buick GMW of Salem. Worked with Adrian online to ask questions about a particular used vehicle, work out a deal, and get approved for financing. Drove 200 miles and Adrian was waiting, the car was as expected and the deal was honored to the dollar and percent. Adrian was knowledgeable, friendly, and helpful. The dealership was clean and everyone was friendly. I don't think the process could have gone any better/smoother.

Bought a truck from Power GMC of Salem. Bryan and Michelle were awesome. The truck was shown on the website for $10,100 off and I agreed to buy it. I was 3 hours away, and the SGM, Jimi, would not give me that price, stated the sale was over first couple of days of January, but there was an error on their website and he would not honor the price. Love the salescrew, but SGM using unethical, in my opinion, sales tactics. Should have honored the price, ERROR or not as it was still advertised the day I said yes to buying it. I did get a good price, BUT, it was $1600 more than it should have been if good ethics were involved. Be ware of sales tactics from the SGM if you are responding to an advertised vehicle.

I had an excellent experience working with Caden at this dealership. He was knowledgeable, friendly, and handled the entire process from my first call to the final purchase. He knew exactly which vehicle I was interested in and had it ready when I arrived. Caden took the time to ensure the vehicle met my needs and made the buying process efficient and enjoyable. I’m very happy with my purchase and highly recommend Caden to anyone looking for a professional and attentive salesperson.

Power GMC SERVICE, in Salem is Top Notch. The Service Manger goes Above and Beyond to make sure that the Customer is taken care of, and leaves Happy. we currently take 3 vehicles there to be serviced. We have been going there for over 10 years now, starting with 2 vehicles on the Power KIA side, then buying GMC SUV and Trucks. If there is ever any issues arise, Mike will take care of you. I would Give Power GMC 10 Stars if I could.

I had a great experience working with Eduardo at the dealership. He was kind, patient, and very helpful throughout the whole process. Eduardo took the time to answer my questions, explain everything clearly, and made sure I felt comfortable with my decision. His professionalism and friendly attitude made the experience stress-free. Overall, he provided excellent service, and I truly appreciate his help. I would definitely recommend asking for Eduardo if you’re looking for a positive car-buying experience.

My wife and traveling cross country in our GMC Sierra pulling a camper. We had trans temps of 245+. It would take us 9 hours on what should be a four hour drive. This dealer charged us $195 to diagnose the transmission and told us nothing was wrong, it was normal and that I should pay less attention to the fluid temp. I called two mechanics back home. Both disagreed and a week later in Redding CA we had it checked at a transmission shop. The problem was quickly diagnosed to be a faulty thermostat that was blocking fluid to the trans cooler. Problem fixed quickly. The point here is that Power GMC took advantage and provided poor and ineffective diagnostics and then released us with a vehicle that was desperately needing help and bordered on being unsafe. I would not recommend Power GMC. I rate them a Zero.

I started my deal online. Wonderful experience. Eduardo met me as soon as I drove into the dealership. He was warm and friendly showing a genuine interest in me. I also dealt with Devon. He was also very warm and friendly. It was a great day and I left with a great deal and brand new car.