Volkswagen Eugene

I found a ID4 I thought looked good. I was in touch with a guy in the first initial contact and was told it sold. He recommended a Kia and sent me a picture. I wasn’t interested in a Kia. Then I was contacted by a lady next and she said it hadn’t sold that was about a week later. I have spent 22 years in auto sales and retired from A Jeep Ram store in CG last July and I know that reviews are important. Whether it’s sale today or years down the road they all are Important. And knowing you inventory I a big part of being in the car business and make sales. Both people were nice it seemed but when it wasn’t a today deal don’t seem to be very in important.

I emailed about a specific car to see if it was available. A salesman sent me information about the car and I let him know we were on our way to test drive the car. When we got to the dealership, we were told the car sold three days ago. The salesman asked if there was something else he could show us. We were looking at a specific car and were frustrated that we weren’t told the car had sold during the email exchange.

Brian wasted my time today. Eugene VW made an online offer of 9400 dollars on a pristine 2013 H Crosstour EX-L w 106000 miles. Auto has all oil changes, Acura 4 cyl. engine, recently tuned up at Sandpiper, 50000 warranty on all 4 tires. Gorgeous car in Mountainview blue green, tan leather heated seats, sun/moonroof, back up camera, right turn lane change camera, new brakes on the front Brian offered 5K Must be new

They did great from beginning to end. Very experienced staff. Not the typical high stress experience. I left Happy

Very honest people, easy to talk to, understanding and willing to work with you. Nathaniel was so helpful and so good with our family and kid.

Just purchased a car from here, had a great experience. Juan was a great guy to deal with. 100% recommend them

Rear brakes were replace at 16000 miles due to premature wear and now 10,000 miles later need to be replaced again. They refuse to honor the parts warranty and neither Sheppard nor VW will stand behind their parts or work. It looks like I am on the hook for new brakes every year or so unless I trade this car in. Brake pads are supposed to last around 70,000 miles so this is totally unacceptable. I will not be returning here for anything.