Reviews
Write a reviewBend Honda did not honor the warranty. I followed their rules and had everything submitted before the end of the warranty. They said, "no goodwill" when I followed up to see the status because they had not contacted me. I submitted what they asked for, they failed to contact me, the warranty date ended and they said no to honoring the warranty. I highly suggest you do not purchase from them.
Bend Honda did not honor the warranty. I followed their rules and had everything submitted before the end of the warranty. They said, "no goodwill" when I followed up to see the status because they had not contacted me. I submitted what they asked for, they failed to contact me, the warranty date ended and they said no to honoring the warranty. I highly suggest you do not purchase from them.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, Thank you for taking the time to share your experience. I understand how frustrating this situation has been, especially when you felt you had completed everything requested before the warranty expiration. After thoroughly reviewing your case and escalating it through all available channels, including Honda America, we were informed that the warranty coverage was not considered valid based on the warranty date. Honda America has confirmed they are unable to participate further, and this decision is final from a manufacturer's standpoint. As the warranty determination is made by Honda, Bend Honda is not able to assume liability for warranty-related paint repairs once coverage has expired. We regret that this outcome was disappointing and understand how the lack of timely communication contributed to your frustration. While we are bound by the manufacturer’s warranty guidelines, your feedback has been shared internally to help improve communication moving forward. Thank you again for bringing this to our attention. Sincerely, Benjamin Thornton Service Manager bthornton@lithia.com
We were in town visiting family with a small issue, they got us in quick, fixed our problem and sent us on our way. All a day before a holiday.
We were in town visiting family with a small issue, they got us in quick, fixed our problem and sent us on our way. All a day before a holiday.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear our team at Bend Honda could assist you promptly and efficiently, especially before a holiday. Safe travels!
I bought my Honda in 2013, and purchased/added on the lifetime synthetic oil changes as long as I own the vehicle, which paid for itself after the first 3 years I owned the vehicle. I appreciated how I received a video from the tech doing the service, showing me exactly what was going on with my car and the air filters and explaining everything very clearly so I understood!
I bought my Honda in 2013, and purchased/added on the lifetime synthetic oil changes as long as I own the vehicle, which paid for itself after the first 3 years I owned the vehicle. I appreciated how I received a video from the tech doing the service, showing me exactly what was going on with my car and the air filters and explaining everything very clearly so I understood!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jodi, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Bend Honda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Rory Blumenschein | Service Manager
We have used Bend Honda for years for purchases and service. They have always been friendly, professional, knowledgeable and efficient. Both the Sales and Service Departments are top notch! I highly recommend Zachary Allen who was our personal salesman.
We have used Bend Honda for years for purchases and service. They have always been friendly, professional, knowledgeable and efficient. Both the Sales and Service Departments are top notch! I highly recommend Zachary Allen who was our personal salesman.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, David Thompson | General Sales Manager
Alex was helpful in explaining what service was needed at this time. I have always had excellent service at Bend Honda, from leasing, then buying and servicing. Everyone is always so polite and helpful. Great service every time!
Alex was helpful in explaining what service was needed at this time. I have always had excellent service at Bend Honda, from leasing, then buying and servicing. Everyone is always so polite and helpful. Great service every time!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, David Thompson | General Sales Manager
Great employees that are very polite and helpful. Alex took time to explain what services were needed at this time. I have always had a great experience at Bend Honda, from leasing, to buying, and the servicing. Highly recommend!
Great employees that are very polite and helpful. Alex took time to explain what services were needed at this time. I have always had a great experience at Bend Honda, from leasing, to buying, and the servicing. Highly recommend!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sherryl, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, David Thompson | General Sales Manager
Polite, Professional, Knowledgeable, and Patient. The entire team at Bend Honda was exceptional. The process of looking, reviewing and choosing a car was effortless and stress free.
Polite, Professional, Knowledgeable, and Patient. The entire team at Bend Honda was exceptional. The process of looking, reviewing and choosing a car was effortless and stress free.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pelagic, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Rory Blumenschein | Service Manager
Ty is always efficient and friendly. Great service. The recommended repairs are appropriate. The service department diesnt pressure sell services that aren’t needed. Thank you.
Ty is always efficient and friendly. Great service. The recommended repairs are appropriate. The service department diesnt pressure sell services that aren’t needed. Thank you.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I appreciate you for letting others know about your experience, Brian! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Rory Blumenschein | Service Manager
Great service, very friendly staff with great communication from the time you pull in until you check out. I trust this dealership to maintain my car for the future. Clean comfortable facilities.
Great service, very friendly staff with great communication from the time you pull in until you check out. I trust this dealership to maintain my car for the future. Clean comfortable facilities.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Joseph. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Rory Blumenschein | Service Manager
Best service you could ask for. I have been to other dealerships and this one is top notch. Very friendly and make you feel at home. They do the best they can to explain everything in detail to help you understand. They work on giving you the best deal. This is my second car I bout from them and will continue going back. Highly recommend them!
Best service you could ask for. I have been to other dealerships and this one is top notch. Very friendly and make you feel at home. They do the best they can to explain everything in detail to help you understand. They work on giving you the best deal. This is my second car I bout from them and will continue going back. Highly recommend them!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Rory Blumenschein | Service Manager