Reviews
Service for my BMW 330CI
Chris Toomey was great! Service was prompt, loaner car provided which is always good, and when washing my car the right lense came off( probably from the pressure wash and they found the cover undamaged. I am able to glue it back on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Martin, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
BMW X5 purchase
Overall a great experience. It took a bit long to meet and finalize the buy with finance which I had not planned for but they were very nice and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Julie, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Service Experience
Received truly exceptional service, Saf continues to lead by example!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Andy was awesome
Andy was very helpful and knowledgeable and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Bijan, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Service feedback
Wonderful overall experience, went for an oil change service and Angel Pinedo, my service advisor was super helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Damien, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, BMW of Bellevue
Good experience
I had a wonderful experience buying my X3 from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tejas, it's experiences like yours that really keep us motivated! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
BMW Bellevue WA: Poor service. I called ahead of time to...
BMW Bellevue WA: Poor service. I called ahead of time to make sure they had the tires I needed for my preset appointment. They said yes, we have the tires you need. Then the day of our appointment, after waiting for 30 minutes, they did not have my tires. They made us another appointment, and on that day, guess what.... only had 2 tires. Each of these appointments required that we rearrange important work meetings, childcare, and healthcare appointments. With all the people unemployed out there, you would think that someone would try a little harder to get this right. Don't make an appointment to install TIRES without what?; the TIRES! Someone in management needs to be fired over there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (425) 243-5201. We would appreciate the chance to turn your experience around.
customer service was extremely slow
Took our new Z4 in for service because a service message popped up stating that the oil need to be changed. This car has only 1800 miles on it. After reviewing the data at the service center, it was determined that the oil didn't need to be changed. Just needed to reset the service interval and cancel the warning message. We were there for over two hours just to have the service interval/warning light reset. We had an appointment. It shouldn't take that long in my opinion to correct a computer error. Staff was pleasant, but slow in correcting the issue.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Reginald, for leaving us this response. If you are willing, please call our General Manager at (425) 243-5201 for further assistance with moving forward. We hope to hear from you in the future.
Car Service
Michelle was great. I would have perferred a BmW courtesy vehicle but she got me one through hertz.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Aakash, we are glad Michelle could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
Good customer service. Service Manager professional.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a response, Mary! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!