Ford of Kirkland

I recently purchased my F-150 Raptor used from Ford of Kirkland, and this was my first maintenance service since purchasing the truck. I live closer to the Lynnwood Ford dealership, but I specifically chose to return to Ford of Kirkland because I bought the Raptor from them and wanted to continue having it serviced there. Since this was my first service and I wanted to start fresh with the maintenance, I decided to have the 30K service performed and have all the fluids changed. I figured having everything done at the dealership where I purchased the truck would give me peace of mind. The total came to $1,746.34 out the door, including $1,100 in labor. The entire service took about three hours, yet I was charged $1,100 in labor. I understand dealerships may use flat-rate/book labor rather than billing strictly by the hour, but that’s still a significant labor charge for a service completed in just three hours. Unfortunately, there were also some quality-control issues afterward. About 30–40 minutes after, I received a text saying the technician had found skid-plate bolts still sitting on his toolbox and that I needed to come back so they could be installed. When I called back, I was told that the technician had put one bolt on to hold the skid plate in place and then went to lunch. I completely understand that technicians are entitled to take their lunch break. What concerned me was the situation itself. It raises questions about whether the technician was interrupted in the middle of the service and forgot to finish the reassembly, or whether the service was essentially finished, one bolt was installed to hold the skid plate in place, and the remaining three bolts simply weren’t installed before he left. Either way, the truck was initially returned to me without all of the skid-plate hardware properly installed. I was understandably frustrated and explained that returning to the dealership would mean another hour of my day, plus additional gas and time, to correct a mistake that wasn’t mine. It wasn’t until after that conversation that they offered to send someone out to me to take care of it. I also noticed that the oil-life/service monitor had not been reset after the oil change. Because of the skid-plate issue and the missed oil-monitor reset, I felt uncomfortable simply assuming everything had been completed correctly and ended up checking the oil level myself. This was my first maintenance experience with Ford of Kirkland after purchasing the Raptor from them, and unfortunately it did not give me the peace of mind I was looking for. I chose them over the dealership closer to my home because I had purchased the truck there and wanted to continue doing business with them. Mistakes happen, and I’m not criticizing anyone for taking their lunch. My concern is the lack of final quality control before the truck was returned to me. When a customer pays nearly $1,750, including $1,100 in labor, I expect the vehicle to be properly reassembled and the basic service procedures to be completed correctly the first time. I hope Ford of Kirkland takes this feedback seriously, because I would have liked to continue using the dealership where I purchased my truck for future maintenance.

I had the pleasure of working with Spencer, who helped me pick out my dream car. He really helped make it a seamless, easy, and fun experience as it was my first time buying a car! I’ve already recommended him to several friends.

Great communication from JJ and very professional exchange. We are very pleased with our purchase.

Worked with Carlton to buy a new Ford Bronco. He was great to work with-no pressure, didn’t fell rushed to make a decision. He just wanted to make sure I got what I wanted. Since the purchased he’s reached out to me several times to make sure I didn’t need anything else and encouraged me to come in anytime to have him explain all the features of my new car. Best experience buying a new car. The support staff were great also. Thanks Carlton.

Carlton and the rest of the crew at Kirkland Ford were excellent. They truly made the car buying experience positive and easy. I highly recommend them!

Had car picked up. Work done as promised Efficient and painless. Jason kept me apprised

Surprisingly a low pressure experience with Benke Agoston our salesman and all dealership members. Found the Maverick online (in-transit) and dropped by for a test drive of one in-stock. Ben provided an excellent over view of the vehicles safety features and connected services before the drive and answered all my questions. One week later it arrived prepped and ready to go. Final paperwork process was efficient , low pressure and also good deal. I would highly recommend Ben and this dealership.

Scheduling the appointment on the website was easy, Drop off and pick up was.smooth, and customer service was friendly.

D'ghon from sales was great, he had the car prepped before we arrived, explained and facilitated the process end to end. Thanks D'ghon.

Marco did a great shop getting my bed liner installed. Was able to get it done in one day.