Koons Arlington Toyota

I am traveling until next Wednesday but I would like to speak to the service department manager when I return. about my experience. Thanks, Patricia DeLoatche

Jay Kim, my service advisor, provides excellent service. He is very customer oriented and very knowledgeable.

It was the worst experience I have ever encountered. I regret spending my time, money, effort and energy there. I will never visit again, and I will tell everyone that I can to stay as far away as they can. The management is very unprofessional and doesn't tell the truth.

Don't purchase a used car at Koon Toyota Of Arlington, Virginia. Their goal is to get you to purchase a lemon vehicle and once you drive off the lot then it your problem not the dealership. The service manager is rude and disrespectful and he insulted me saying he gave me four new tires free for my MDX truck.that had 3 different brand types of tires when I purchased the truck. It took almost three weeks to receive the car after the car was inspected. It passed Virginia inspection not the State of f Maryland. This truck looked good inside. However, nothing but mechanical problems. I haven't even made the third payment and was ripped off on the extended warranty for 72 months. No one takes accountability for the role they have in the dealership. If I could give this dealership a 0 star then I would. Look at all reviews. This dealership gets plenty of military buyers. I am saying you will be sorry. I had this MDX for three months and have driven it less than 500 miles.

I have 5 years of visiting the dealership and would not change this place for anything. I think Mr. Oscar Canales is one of the BEST representatives of this dealership. He's kind, professional, and organized, and he always finds the best way to keep my car safe and going. Every company should have a representative like Mr. Oscar Canales.

Bought a truck here 1 year ago. Didn’t know at the time that the frame was rotten. Within 5 months the rear shock and shock mount fell off. Dealership gave me the runaround to get it fixed and they jerry-rigged it by drilling a hole through the frame and spraying a thin layer of undercoating. Obviously this didn’t fix anything.

Our salesperson, Lawrence, was friendly, courteous, professional and answered all our questions thoroughly. Our new car is great.

I CAME TO BUY A USED CAR IN KOONS ARLINGTON TOYOTA CARS AND THE SERVICE WAS EXCELLENT. I WAS ATTENDED TO BY THE SALES REPRESENTATIVE, MR JEFF MANDERVILLE, AND ALL MY CONCERNS WERE WELL ADDRESSED. I WILL RECOMMEND THEM TO ANY WILYING BUYER.

Please do not ever buy a car from this dealership. They have deceptive business practices, are untruthful and do not stand by their product. I purchased a Toyota Sienna Van from Koons Arlington Toyota as an out of state customer living in Texas in 2021. the vehicle was listed as brand new and then shipped to me via commercial trucking within a few days. I now have an issue with my air conditioning unit in which my local dealership has identified that my entire roof has been replaced, and done so very poorly. I have never replaced the roof or been in an accident and there is no report of this repair on a Carfax report. I have escalated to Toyota Corporate who state the vehicle has not been repaired by them prior to delivery to the dealership. I have had multiple correspondence with Koons Arlington Toyota in which they continue to deny repair of this vehicle. Locally my dealership has had field specialist evaluate the vehicle and confirm in fact the roof has been replaced. Someone ordered the parts and replaced this roof and Koons Arlington Toyota is the common denominator. They do not stand by their product and have left me the consumer out to dry. I have spoken to their service manager Warren Jacobs and their general manager Walter Johnson. The latter who even made such an asinine suggestion that maybe my wife wrecked the vehicle and repaired it without telling me. There are plenty of other Toyota dealerships that are willing to provide quality service and treat their customers with respect, please look anywhere else. I have filed complaints with the Office of the Attorney General, Better Business Bureau, Federal Trade Commission for consumer fraud.

Please do not ever buy a car from this dealership. They have deceptive business practices, are untruthful and do not stand by their product. I purchased a Toyota Sienna Van from Koons Arlington Toyota as an out of state customer living in Texas in 2021. the vehicle was listed as brand new and then shipped to me via commercial trucking within a few days. I now have an issue with my air conditioning unit in which my local dealership has identified that my entire roof has been replaced, and done so very poorly. I have never replaced the roof or been in an accident and there is no report of this repair on a Carfax report. I have escalated to Toyota Corporate who state the vehicle has not been repaired by them prior to delivery to the dealership. I have had multiple correspondence with Koons Arlington Toyota in which they continue to deny repair of this vehicle. Locally my dealership has had field specialist evaluate the vehicle and confirm in fact the roof has been replaced. Someone ordered the parts and replaced this roof and Koons Arlington Toyota is the common denominator. They do not stand by their product and have left me the consumer out to dry. I have spoken to their service manager Warren Jacobs and their general manager Walter Johnson. The latter who even made such an asinine suggestion that maybe my wife wrecked the vehicle and repaired it without telling me. There are plenty of other Toyota dealerships that are willing to provide quality service and treat their customers with respect, please look anywhere else. I have filed complaints with the Office of the Attorney General, Better Business Bureau, Federal Trade Commission for consumer fraud.