Toyota of Kirkland

I purchased a used car from Toyota of Kirkland. It was a very pleasant experience. I had a car in mind and called when I was on my way to make sure it was there. The salesman, Galo, had it waiting for me when I got there. No looking for lost keys or last salespeople, just present your license and off on a test drive! I had arranged for a loan via my credit union for a good rate. These folks beat that rate and matched the credit unions gap insurance price (saved $900). They also gave me an excellent deal on a warranty. I buy a car every three or 4 years and I never get the warranty but the deal was excellent. Jason, the Wizard of Finace had me out of there in about 15 minutes. I've never seen anything like it! A day or two after the sale during a hard rain i discovered water around the sunroof seal. Called Galo. He said to bring it in and I did. They took care of it free of charge. Service team was friendly. I'll go back there when I buy my next car.

WARNING!!! Do not buy here!!! They will rip you off here. Wanted to order a Sienna 3 months ago but during the paperwork they tried to sneak in a 7k markup. I walked out but they followed me and agreed to drop it. 2 weeks before arrival I brought in my trade to be prepared for the transaction and we AGREED ON A PRICE! Van arrives and they write the paperwork up with thousands less than they AGREED to give me. What am I going to do? Wait another 3 months. Horribly unethical dealership!

The service dept at ToK is not reliable. You can’t count on what they tell you.  The brakes on our Toyota were making a sound I’d never heard brakes make before. Inspected them and didn’t see any issues. Since it seemed to be an unusual problem we decided to take the vehicle to ToK for diagnosis.  The service manager (Mr Malloy) told us that off brand brake pads had caused the rotors to be “all torn up” and required replacement.  From my inspection, I knew that the rotors were in good shape and could not see how a reasonable person would say they needed to be replaced. Definitely not “torn up.” Also, only brake pads from reputable brands had ever been put on this vehicle that transports my wife and child. What we were told by ToK was obviously not true. Had had an ok experience with ToK in the past. Now we don’t feel that we can trust them.  Everyone was polite. Also, ToK is expensive, even for a dealership. We don’t expect to return to ToK for either service or for a vehicle. Not recommended. 

Toyota of Kirkland is not honor. A lot of bad people work there to rip you off. They add NW protection package. What is NW protection package??? BS..

They bought my Audi Q7 at 57k while residual was 40k, and asked me 2 weeks for the 18k check to be issued while they are paying off AudiFS. They apparently made technical mistake and bought it from Audi at 61k, which is 21k more from AudiFS. They called me after 2 weeks to go and meet. I went there and met with Carlos, he said I must give them 3k instead of them giving me 18k to be even. The request by itself was very insulating and at the same time they treated me as they do not care to do anything about it ( Carlos was using short answer like “I do not know what can you do“, “I cannot help”, “Our GM knows and he cannot help”, “Your best bet is to give us 3k”, …). I requested to get the car back. At the same time since they have done the deal with AudFS, my Audi account was closed, and I had to go through so much pain to reopen the account again. This took 2 more weeks. Long story short, I was in pain to find a new buyer while account was closed and spent so much time to get this reverted and finally sold it 1 month after they initial bought. I ended up selling it lower as KBB value decreased. I also had to pay penalty to AudFS for late lease termination. Also had to rent car for 2 weeks. I sent this to Kevin the GM and he acknowledged and apologized, but stopped responding after I asked them to take responsibility. I gave him a chance to make this right and he decided not to take it. I would never work with them again, and would never recommend anyone working with them, and will make sure no one in my friend and family network ever make any deal with them. The owner of Toyota of Kirkland owns 14 different brand dealerships and I assume they all do not care about customers like Toyota of Kirkland. Please do yourself a favor and stay away from all of them.

Barry Kennellee providers excellent service. He worked patiently and diligently to get me into the right vehicle. The facility and staff in general were outstanding.

Great dealer,I love to visit the dealer.The office is so clean and COVID-19 protocol is established. I felt safe to enter the building and sitting in the lobby.

Another 5 star service experience... TOK has a fantastic team with excellent systems. Each TOK member I encountered was friendly and did not try to sell me a car. This is why I have purchased 3 new vehicles from TOK.. they are very professional.

A service. Advisor was on top of his game, and went out of his way to keep me informed of progress and any potential issues.

We were looking for a used car, and achieved all our goals. We had a nice salesperson named Josh, and also his Manager Nelson. The store itself was very nice, modern and clean. We did not feel rushed or over sold. We felt like they listened to our specific needs and worked with us to get the deal done. Mission Accomplished !!!