Klein Honda in Everett

They honored my internet price quote I received from them. At the time they were a lot lower then other Honda dealers. I was expecting the usual back and forth sales tactics, that we all seem to hate when shopping for a vehicle. However, I was stunned when they honored the price on the internet quote. Of course I had to pay the sales tax and license fee, but that is acceptable. The 2 year free service maintenance was a good touch too. I live in Lynnwood, so I can use the free maintenance. Thanks Klein Honda and the sales team for changing my perception of car dealers.

I had a wonderful experience getting service for my Honda from this dealer. I had shipped around the area for just pricing and when I got to Klein they were not only the best priced for my service but they took the time to explain what was wrong with my vehicle and how I could prevent further issues in the future. I never felt rushed or pressured to have extra work done. Ryan took the time with me to explain why the work needed to be done I came in the a sheet from another dealer with a list of items I needed to get fixed. Ryan sat down and showed me where they were up selling me and what actual work needed to be done. My experience was a refreshing change from the runaround I am used to getting when having my vehicle serviced. I feel great about the work that was done and that it was done right. I highly recommend this dealer for others needing their vehicles serviced. - Andrea

I have never liked to take my car for service to a dealership in fear that it would cost "so much more" than taking it somewhere else. I was proven wrong over the last few weeks. I needed new brakes on my Accord and went to Les Schwab and got a pretty pricey quote. I immediately called Klein Honda to see what it would cost to get my brakes done there. Ryan happened to answer the phone and gave me a quote that was literally hundreds of dollars cheaper. I went there the next day for the brake job and was beyond impressed with every single persons customer service skills. I have now had several cool additions made to my accord, and plan on doing quite a few more in the near future. I will never take my car anywhere else now. Ryan does an amazing job managing this top of the line service dept, you can tell by how his staff treats all there customers--it all starts from the top. Thank you Ryan and the entire staff at Klein Honda service dept.

The service I recieved was far more than I expected, curtious nice and very understanding of my situtation and worked with me to get the service my vehicle needed. Thank You,

Went to them on May 24 for an recall light problem. On a 'inspection' they quote " Perform tune-up ( Found spark plugs in poor condition)." They never, never even inspected the spark plugs!! I changed them myself one week earlier with origional Hon da spark plugs!! Lie #1. Quote" Found auto matic transmission fluid to be contaminated/b urnt)". They never inspected the fluid, lie #2. Never going back to them again for repairs. We were going to buy our 2013 Honda CRV from Klein Hionda next fall, well its off to Lyn wood Honda now, just can't trust them! Patrick Forster

We live out of town and flew into Everett to help our daughter buy a car. She is a full time student. We contacted Klein Honda's internet department and were given a no hassle quote. They promised everything would be ready for us when we arrived. We have purchased many vehicles over the years and have heard those words a hundred times. It was a pleasure to meeting by and energetic young salesman who introduced us to Bebs in the internet department. The vehicle was out front and waiting for us. When we came back from driving the vehicle, the numbers we were promised were printed out and in writing as promised. Our experience with dealerships in the past have not always been good. It was great to deal with such a personable staff and a dealership that was true to there word and played no games.

This is the third Honda I have brought, all at different dealers. I rate Klein at the bottom. During the buying process I found they tried twice to add on extra's without fully disclosing the true cost of those items.

The only good part about this experience was JR, our new but very friendly salesman. First, we negotiated on a vehicle that we were told had a navigation system upon finding out it didn't Klein Honda tried to sell me a navigation system that was installed via the mirror, then sell me a vehicle with a navigation system but not 4X4, then told me they would sell me a demo,it was a the top of the line vehicle, with very low miles for the EXACT same price. I just had to wait until the next day when they could get it in. Before I even came to pick it up I asked why they were willing to give me such a great deal and didn't really get answer. So, when I came to pick up the vehicle they brought out all the paper work and then Ken, the new more experienced sales manager, just up a left with the paperwork. He came back without it and asked what the deal was that we were supposed to be getting, after I explained it to him, he left again and the 'original' sales manager came over and said 'we must have misunderstood, he wouldn't have said that deal' but he absolutely did! Why else would they have had all the paperwork filled out and be talking to us as if the vehicle was ours when we first arrived. We didn't leave the night before without having a deal in place, the only thing pending on the finalization of the deal was us seeing the vehicle. The whole experience left us not knowing if we will purchase a Honda at all!! AND certainly NOT from Klein Honda. When asked I will share my negative experience with everyone I know and I am a small business owner and see A LOT of women!! This experience is why most people dislike buying cars so much!

I returned a minivan back to the dealership in less than 30 days to inform them that I cannot afford the new terms they had me sign, after the salesman had me drive the minivan home after midnight, with a promise that I will only be paying expecting an amount of a little over $400.00 monthly note. When they had me come back three days to sign the contract, the price jumped by $133.00 more per month. Not knowing my rights as a consumer, I felt guilty about taking the minivan home and felt obligated to sign the contract. I called them a week after I signed the contract and tried to contact their salesman and the Financial Specialist. No one wanted to talk to me. Since, I felt ripped off, my husband and I tried to go back to this dealership, but their salesman's only offer is for us to purchase another car from them. I told them I have no interest to buy another car, but just want my old traded car back (which at that time was not recorded as sold, yet). At that time, I have not received my bill statement from the bank who approved my car loan. The salesman started acting very rude and refused to help me and walked away from me and my husband. In my distress, I returned the minivan and the key to one of the salesman, showing my intent to voluntary surrender the minivan. This minivan was sold for $13,000 in cold cash to another buyer, but the sale was never reported to my creditor as sold. The bank continued to come after me, even after informing them of the sale of the minivan to another buyer by this auto dealership. As a result, my credit was badly ruined. I had to seek the services of an attorney to fight for my case.

What a great experience! My wife and I spent two weekends looking for a good used Honda Odyssey. Klein Honda was the first place that didn't try to push us into something we didn't want. The salesman that helped us,Jonathan, didn't try to interrogate us, but just asked relevant questions. It helped that Jonathan actually knew something about his product. We paid a good price for the car and the finance guy, Ken, got us through in no time and gave us a great deal on a warranty. Overall, it was a great experience!