Reviews
Fantastic Service!
Ashlie has worked with me the last couple of times I’ve taken my car in for regular maintenance. She is friendly and thorough. The atmosphere at Heartland Toyota while waiting is pleasant and inviting. I have recommended this dealership and Toyota to all of my friend and family. This is my first Toyota and I love it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, it's wonderful to know that Ashlie and our team at Heartland Toyota have consistently provided you with friendly and thorough service. Thanks for recommending us to your friends and family! Enjoy your Toyota!
Always done excellent work.
Always done excellent work. Very timely! Chet’s the best and he is very friendly and prifessional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate the kind feedback about Chet and hope to see you again at Heartland Toyota. Safe travels!
Chet was super in assisting me with my service needs and
Chet was super in assisting me with my service needs and all questions. Good job Toyota
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing us! We appreicate the kind words about Chet and hope to see you back again at Heartland Toyota!
Great Customer Service
I brought my 2018 Toyota Corolla in for service. Mike is excellent with Customer Service--friendly, courteous and will answer any concerns large or small. Heartland Toyota has been very professional servicing my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacqueline, we're delighted to know that Mike and our team at Heartland Toyota provided you with excellent service. We appreciate your kind words and look forward to assisting you in the future!
Very professional and courteous.
Very professional and courteous. Prices are fair and the vehicle was finished when that said it would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trlbi, we're glad to know you found our service at Heartland Toyota professional and efficient. We always aim for fair pricing and promptness! Thanks for your positive feedback, and safe travels ahead!
somewhat dissapointed
I brought my Highlander in for regular service with Mike as my service advisor. During the service, they found that rodents had gotten into the interior. I was advised by Mike about the problem and procedure and cost of fixing the problem. Even though unexpected, I was glad they found this and fixed it with my approval. The only problem I have with the dealership is the fact that they charge 3 percent if you use a credit card. I can possible understand this if it were a small business but this is a very large dealership(s). I'm not sure I will be using this dealership again.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry to learn about your disappointment with our credit card policy. We understand how this can be frustrating, especially after dealing with an unexpected issue like rodent damage. Your feedback is valuable and we'll definitely take it into consideration as we strive to improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Cody Edwards - General Manager - 360-377-1200
Excellent, friendly service, coffee service also
Excellent, friendly service, coffee service also excellent with good attitude. Everyone helpful and caring. Minimum wait time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad to hear that our team at Heartland Toyota provided excellent and friendly service. We appreciate your kind words and hope to see you again in the future!
When I brought my Highlander in for service Chet helped
When I brought my Highlander in for service Chet helped me and advised what services were needed. I am very pleased with the service, I will also be setting an appointment for my Solara Camery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fran, thank you for the review! We appreciate the kind feedback about Chet and hope to see you again at Heartland Toyota. Safe travels!
Superb
Excellent service polite and efficient quick to handle any possible problems . I will continue to have my car serviced there at this dealership. Prompt reminders too
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Noel, thank you for the great review! We're so glad to hear that our team at Heartland Toyota provided excellent service and took care of any issues promptly. We appreciate your continued support and look forward to serving you again in the future. Have a wonderful day!
Efficient; friendly.
Efficient; friendly. Ryan gave us drink cards and said he would check on warranty. Done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate the kind feedback about Ryan and hope to see you again at Heartland Toyota!