Reviews
Service department here is excellent.
Service department here is excellent. My service advisor Kyle A always takes care of me. Best service department of any dealership I have experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cbragg72, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
We bought a 2021 Nissan Armada and the dealership offered
We bought a 2021 Nissan Armada and the dealership offered a maintenance plan to cover major services and oil changes. We trusted the dealership and their finance officer during the negotiation. Later we discovered what we actually purchased does not cover anything more than four oil changes before 36000 miles. So, at 33000 we need a major service and found it would cost over a $1000 for all fluid changes, rotation of the tires, and filtering changes done. Because the plan impressed and told we were purchasing would cover these types of services, covers nothing. Why buy from Puyallup Nissan or any of Bill Korum’s dealerships when their sales representative and finance officer are not honest. Absolutely no way will I recommend any of their locations. This is how their employees treat buyers - dishonestly. In addition to after purchasing the SUV, not one of their service representatives knew how to operate the entertainment systems to play videos in the headrest and this includes the sales person who sold us the SUV. Seriously! You sell us a product you won’t cover nor refund us the cost of the plan, but you don’t even know your product. Wow!!! xxxxty and pathetic all in one batch. Avoid the dealership like it’s a viral plaGue
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jimages, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (253) 848-4507 so we can work towards a resolution. We look forward to hearing from you.
My family and I called and called, and your Finance Officer (again) was too busy to assist us. You can’t help mitigate the problem when your own leadership makes not effort to honor this response provided. You want to resolve this matter, then Puyallup Nissan has to buy me entirely out of this vehicle.
Big shout out to Denise and Kyle J forget my truck I
Big shout out to Denise and Kyle J forget my truck I truck in and get it rolling again thank you so much you too and thank you for selling us this truck Denise sincerely James and Jennifer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James&jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Korum's Puyallup Nissan! James&jennifer, thanks for taking the time to leave a review.
Bill Korum's did a great job with this sale.
Bill Korum's did a great job with this sale. I received a decent trade in value and they listened to all of my concerns!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tinaweston, Within the coming weeks, you'll receive an Owner First Survey. We'd greatly appreciate if you took a few moments and provided us with honest feedback by completing the survey. Through this insight, we can become better business partners with you, our valued customer. I have one more favor to ask: if we exceeded your expectations, would you be so kind as to post a social review sharing your experience? Any review site of your choice would be appreciated and feel free to mention staff by name, if you'd like. Again, at Bill Korum's Puyallup Nissan, we appreciate you and look forward to serving you again. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We have bought three cars from this dealership and every
We have bought three cars from this dealership and every time they have been honest and very attentive to our needs and wants. This is a great place to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shay, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Korum's Puyallup Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Nissan Rogue
Healthy and warm inviting environment. Mr. Reginald Boot was very open to help me find my dream vehicle. Since arrival until departure, overall was very patient and open to me meet my need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I bought my first car with Roque and his customer service...
I bought my first car with Roque and his customer service was exceptional! I appreciated all of his insight and transparency. He really cared that I had a great experience and made sure I understood everything. 10/10 recommend Roque!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Winter, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Korum's Puyallup Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon! Reginald C Boot Owner Loyalty Manager Bill Korum's Puyallup Nissan (253) 848-4507 reginaldb@puyallupnissan.com
Hands down the best dealership!! Kyle in the service...
Hands down the best dealership!! Kyle in the service department. He went above and beyond took extremely good care of me!! VERY HAPPY WITH Experience!!!!! Will return great ppl and Services!!👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Jeremy, and for taking the time to leave us this wonderful feedback!
The cistomer service which we have received from this...
The cistomer service which we have received from this dealership is exceptional. The sales staff and management are always very concerned about your needs, and go way above reproach to assist you in making the proper decision.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dyanne, Thank you so much for your wonderful review! We are thrilled that Reginald and Luke had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bill Korum's Puyallup Nissan!
Dyanne, Thank you so much for your wonderful review! We are thrilled that Reginald and Luke had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bill Korum's Puyallup Nissan!
Great experience!
Mr. Boot has definitely helped my husband and I walk away with our new car today! I am so grateful for the staff at the Nissan Puyallup branch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maya Marie Therese Masga, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Korum's Puyallup Nissan! Thank you so much again for your feedback! We hope you have a great day!