Reviews
One of a kind experience, thanks a million!!!!
The staff, Dan Sharp was awesome!! Very knowledgeable guy with no "high pressure" tactics. The financing was awesome also (i had heard rumors at work it was great with you guys) and it came true. Thanks a million Dan and Scott (Finance Manager)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for stopping by to leave this wonderful review, Chris. Dan is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
great service
Everyone in service area courteous and willing to take time to answer all my questions even though it took some time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elvin, We are thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
New Rav4 SE
Aimee Haenke was so great. We actually had fun buying a car from her, Steve was my first contact. He was great too, I was in on Monday met Steve... I couldn't sign anything until my Wife had seen the cars we were interested in..... Aimee on Weds handle the deal...great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dave, Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at I-5 Toyota working with Aimee and Steve. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
Extra Touch
Routine service accomplished quickly, my questions answered, a trivial problem solved, and my car had been washed and vacuumed when I went to retrieve it. That to me is like the icing on a cake - makes me feel like my business is of value to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Catherine and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. We look forward to your future maintenance visits. Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
Incredible Customer Service
Charlie was extraordinarily helpful in helping me to understand the car I was buying. Charlie helped me incredibly to understand the financial aspect of car buying as well which made every transition incredibly smooth. Charlie also explained the features of my car to me and helped me set up my blue tooth. I am more than happy and excited to send anyone to your dealership or to Charlie. There was also great team work between Charlie and Kelly. Kelly was extremely helpful to me in explaining the details of all the questions I had about the financial aspect of car buying and helping me to get the best deal and lowest interest rate possible. My experience could not have been any better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lauren and thanks for the great feedback! We're very happy that Charlie and Kelly were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
Tundra experience
Most of the transaction was handled remotely. When I came in to finalize and purchase, all was handled as promised. No surprises..
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear that you had an excellent experience with us, Rich. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
I had great service and friendly salesmen.
The salesmen, Trevor Johnson and Eddie Arrendondo and the sales manager Ryan Hughes made buying my new vehicle a breeze. Eddie did a great job at showing me everything about the Rav4. I know he would help me with it if I am still in need of learning more about the vehicle. Great bunch of men.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shelly, Thanks so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. All the best, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
Thanks for fixing a sudden problem
My truck started making a loud, scary noise when I was in town. I was so thankful that the I-5 Toyota service adviser took my truck right in on a busy Friday afternoon, and the problem was fixed (it was a small rock rubbing on a brake plate). The charge was very reasonable, and they washed my truck, too. I truly appreciate all the service experiences I've had at I-5 Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your truck, Barbara. I am happy to hear that everything went well for you. I will pass your feedback along to the team. Drive safely. Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
Best car buying experience ever
Best car buying experience I have ever had. Honest, accurate and timely customer service. Rodney and Dan were instrumental in my positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, Brian. We are pleased to hear that Rodney and Dan were able to provide an efficient and overall positive experience. Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com
First time buying a new truck!
I liked that the I-5 team did not give me a lot of resistance when I was making my conditions which I thought were very reasonable. I also really liked Charlie and his handling of my sale.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chin, Thank you for your wonderful remarks which I have shared with Charlie. We are thrilled to hear that you enjoyed your purchase experience with us. Feel free to call or stop by if there is anything else we can do for you. Warm regards, Chris Hardesty - General Manager - chrishardesty@i-5cars.com