Reviews
Oil change in April
I was only disappointed because I was expecting my car to get a wash. What happened to that great bonus?? Thank you. You should allow people to not complete all of the questions because it is annoying.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dana, thank you for your feedback. I apologize that we cannot provide car washes temporarily due to construction and while we wait for our new dealership to be completed. If you would like to discuss this further with me, I can be reached directly at 509-381-7958. Steve St. Germain, General Manager.
Great ongoing service...Thanks!
Our experiences at LHM Honda Spokane have been nothing but great for over 4 years now. I'm on my second lease and will most likely purchase this one at the end of this lease.My 2012 Honda Accord was a very nice car, and LHM made the transaction painless. My 2015 Honda Civic EX with all the bells and whistles makes my life easier and more fun. She is ruby red and beautiful! Thanks Craig Reynolds for your help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am glad that we could provide you with great experiences over the years. We look forward to continuing to serve you. Steve St. Germain, General Manager.
Honda CRV Touring
The salesman was friendly and knowledgeable. The sales manager was pushy and gave the wrong information as to what features the car I bought contained.
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dwite, thank you for your feedback. We're always working to improve our customers experiences and we will discuss this with the team. If you would like to discuss this further with me, I can be reached directly at 509-381-7958. Steve St. Germain, General Manager.
Oil change
No greeting when I arrived at service, which is unusual. Maybe they were having a difficult morning, or something. I noticed this with other customers also. Car was not washed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bonnie, thank you for your feedback. I am sorry no one greeted you and that we were not able to wash your vehicle due to our current temporary location while we wait for the new dealership to be completed. We appreciate your patience in the matter and will work hard to make your experiences here great! Steve St. Germain, General Manager.
Oil change
Everything and everyone was great. I don't think 25 words are needed. But we are satisfied with the dealership and the service we have had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with great service and we appreciate you taking the time to write a review. Steve St Germain, General Manager
Honda cr v
Everyone was so friendly. I REALLY appreciated the use of the shuttle. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patricia, thank you for your review! I am glad that we could provide friendly and helpful service. Steve St Germain, General Manager
Service Review
My appointment was for 7:30am and I needed a ride only to the central YMCA on Lincoln. The shuttle driver had to drive someone home to the Newport Highway and did not get back to the dealership until 8:15. By that time, there were 9 people waiting for rides. I think that a person living that far out should have to wait until after the busiest shuttle time in the mornings. However, my overall experience at Larry Miller Honda has been positive.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dian, thank you for your feedback. I am sorry for any frustration with the shuttle. We're always working to improve our customers experiences and we will discuss this with the team. I am glad that we could provide you with a great overall experience. Steve St. Germain, General Manager.
Oil change on April 7, 2016
I really look forward to having my car washed as part of the service and just because the Spokane downtown Larry H. Miller is in a temporary facility, this still needs to be done. Also, I booked my service appointment on-line for 7:00am and the workers don't show up until 7:30am? This doesn't make sense! I do appreciate the service guy having my car done by 8:30am since I had another appointment at 9:00am.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brent, thank you for your feedback. I apologize for any inconveniences while we're in our temporary facility and appreciate your patience. I will discuss this with our team. Steve St. Germain, General Manager.
Larry H. Miller Honda customer.
Appointment time met. Fine service and requested technical info provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, thank you for your review! I am glad that we could provide you with informative and efficient service. Steve St Germain, General Manager
got my car in quick at the end of the day and changed the oi
The staff worked hard to inform myself and other customers how long our repairs would take. I appreciated their friendly attitude and the care they took of my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am glad that we could provide you with an informative and friendly visit. Steve St Germain, General Manager