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Meet James Savage

James Savage headshot
Service Manager
(39 reviews)

Reviews

The Entire Team here is extremely helpful and always

The Entire Team here is extremely helpful and always working to get what is needed done in a timely manner. James Savage and his entire team provided above and beyond service, with outstanding follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thank you for your wonderful feedback! We're delighted to hear that James and the entire team went above and beyond to provide you with timely and outstanding service. Your satisfaction is our top priority, and we truly appreciate you choosing Kelly INFINITI. We look forward to serving you again!

I highly recommend Kelly Infiniti for all of your service

I highly recommend Kelly Infiniti for all of your service needs. Nick in service does a terrific job all the time. My vehicle comes out of the service department with the service needed to be done correctly and on time as promised. Thanks for a well done job. Joe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hey Joe! We're glad to hear that you highly recommend Kelly INFINITI for service needs and that Nick consistently does a terrific job. It's great to know that your vehicle always comes out of our service department with the necessary work done correctly and on time. We appreciate your trust and look forward to continuing to provide you with excellent service. If you need anything else, please don't hesitate to reach out!

Thank you to Jim , Jasmine and Pete for the amazing

Thank you to Jim , Jasmine and Pete for the amazing service . Great people and environment to service your vehicle at .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much, Victoria! We're happy to hear that Jim, Jasmine, and Pete provided you with amazing service. We strive to create a welcoming environment for all our customers, and we're delighted that you experienced just that. If there's anything else we can assist you with, please feel free to reach out!

I brought my vehicle in today to Kelly Infiniti for an

I brought my vehicle in today to Kelly Infiniti for an oil change and a tire rotation, so I was there at 8am. Nick from service took my car and within 45 minutes everything was completed to my satisfaction. I highly recommend Kelly INFINITI to all my friends and family. Thanks Joe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Joe! We just wanted to reach out and say thank you for sharing your service experience with us! We're happy to hear that Nick provided you with efficient and satisfactory service during your visit. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. If you have any further feedback or need assistance, please don't hesitate to reach out!

Been a customer of Kelly Infiniti for years and that

Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

I would highly recommend KELLY INFINITI to all my friends

I would highly recommend KELLY INFINITI to all my friends and family , Jim, Nick , and Pete always go above and beyond. They know how to treat their customers , they make you feel like family. Thanks again for a job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You are more than welcome, Joe! We're thrilled to hear that Jim, Nick, and Pete consistently provide exceptional service and make you feel like part of the family. Building strong relationships with our customers is one of our core values, and your positive feedback is greatly appreciated. We truly value your support and the trust you've placed in us. If you or your friends and family have any further needs or questions, please don't hesitate to reach out!

I have done business with Kelly Infiniti in Danvers Mass

I have done business with Kelly Infiniti in Danvers Mass since before 2007. My 2007 Infiniti M35X is the second Infiniti I’ve purchased from Kelly Infiniti. I am very pleased with their service, and today (10/20/2023) Kelly Infiniti sent two employees to pickup my Infiniti for work to be done at their shop in Danvers. It turns out one of the employees press a particular button on the drivers side door, and the problem I had was suddenly fixed. There was not charge, and I truly appreciate their service. I highly recommend Kelly Infiniti as a company to purchase a vehicle from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Gordon! We really cannot thank you enough for your loyalty all these years! It is great to know that Jim and the service team promptly addressed the problem you had with your vehicle and even found a simple solution. Providing exceptional service and resolving issues, whether big or small, is a top priority for us! We appreciate your loyalty and the trust you've placed in us since the 2000's. Should you have any further questions or require any assistance, please don't hesitate to reach out. We look forward to serving you in the future!

They care about their customers.

They care about their customers. Always quality work. Very eager to earn your business the right way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, William, for choosing Kelly INFINITI and taking the time to share your positive feedback. We truly value our customers and strive to provide quality work and exceptional service. It's great to hear that you felt cared for and valued during your visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you in the future!

Professional and extremely helping to understand issue

Professional and extremely helping to understand issue and services required. Also explained warranty expiring and helpful in dropping off the car and providing ride as needed. Always the best service and the service manager Jim should be recognized for great help and expedite issues. I appreciate it and wouldn’t use any other service than Kelly Infiniti rt 114. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so happy to hear that, Jfay29! It is great to see that you had such a great time working with Him and that he took excellent care of you and your INFINITI. We really cannot thank you enough for taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

It is nice dealing with true professionals that care

It is nice dealing with true professionals that care about the customer experience. What a great team at Kelly Infiniti. My service rep was Pete and exceeded all my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.