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Fitzgerald Mitsubishi of Annapolis

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (384 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Experience

I just helped my 80 year old mother purchase her car from Fitzgerald Cadillac. The service was outstanding. Ronnie, the sales rep was responsive to emails and phone calls. When we arrived Saturday morning to preview and test drive the car (2011 Cadillac CTS) it was washed, waxed and ready to go. Ronnie and I discuss the pricing earlier in the week and the "deal" was same throughout. My mother and I were in and out in about 1 hour but honestly we could have stayed all day. Great staff, great experience and of course a great car! Simply put....these guys get it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks and we hope your mother is enjoying the new Cadillac!

Smooth Transaction. Highly recommended salesman.

I've bought more than a few cars in my lifetime. My experience with Bret at Fitzgerald Auto Mall in Annapolis is without a doubt the best car buying transaction I have ever had. PERIOD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dave - Thanks for sharing your experience with everyone. I will pass on your kind words to Bret. Enjoy the new ride.

Great Auto Buying Experience!!!

I just purchased a 2011 Volkwagon Jetta on October 24, 2014. They made the whole process seamless; everything that could be done on their end was done by the time I got there; I had applied for a loan on line, and they had everything ready for me. All of the personnel were awesome! Ronnie Bobst was my Sales Consultant, and I highly recommend him. If you are in the market for a great deal on a car, want to receive excellent customer and be treated royally, then go to Fitzgerald Auto Mall!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Betty - Thanks for sharing your experience at Fitzgerald VW. We hope you are enjoying the Jetta!

Great Service

Great customer service! I especially liked how the pictures of the pre-owned vehicle we viewed online were actually of the vehicle that we saw at the dealership. Not always the case with others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for posting. Yes, we like to post actual photos of our used inventory. We hope you are enjoying your new vehicle! Thanks again!

excellent experience Thank you Joe

in all our years of buying cars (50+) this was the most pleasant. Thank you so much Joe Frantum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad to hear of your excellent exeperince at FitzMall! Thanks for posting!

Great Service

Breton Grant, Provided us fantastic service on the lease of our new Passat. The process was fast and my wife and I are very happy with the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dante - Thanks for posting the lovely review. We really appreciate that. We hope that you are fully enjoying your new Passat!

best car buying experience possible!!

I came into Fitzgerald auto not expecting the the wonderful experience I had tom Asher came outside to greet me,was not pushy at all he asked and listen to my needs as a car buyer and showed me a jetta in my price range,helped me with the financing and even sat in the car with me to make sure I fully understood every thing about,if you plan on buying a car I highly recommend going to Fitzgerald and ask for tom Asher you won't regret it!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eric - It's great to hear of your nice experience at FitzMall. Thank you for the recommendations and we hope that you are enjoying your new vehicle!

Another successful purchase from Fitzgerald!

I've gotten 2 cars from Fitzgerald and I have been happy both times! Their customers are important to them and the prices are competitive. Ed Weglein provides wonderful customer service... he is my go-to guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Catia - Thanks for returning to FitzMall again. I will be sure to pass this on to Ed. Enjoy the new car!

Great service and Buying process

My family has purchased 4 VWs over the last few years and couldn't more pleased with the service we receive at Fitzgerald of Annapolis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for your loyalty. We really appreciate our repeat customers. Thanks again for posting!

Good Service

I do all my servicing at this place. Great Service. Keep it up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for posting. Also, thanks for choosing FitzMall for your servicing needs. We will see you in for your next service visit.