Reviews
5 Stars ?
5 Stars ? Exceptional Service and Professionalism My experience at Mercedes-Benz of Melbourne was nothing short of exceptional. From the moment I entered the showroom, I was greeted with professionalism, courtesy, and genuine hospitality. A special thank-you goes to Jeff Wall, whose expertise and dedication made all the difference. Jeff took the time to understand exactly what I was looking for, provided in-depth knowledge about each model, and guided me through the process with patience and integrity. He ensured that every detail was handled smoothly and efficiently, and his follow-up after the sale truly demonstrated his commitment to customer satisfaction. The entire team at Mercedes-Benz of Melbourne reflects the brand?s high standards of excellence, but Jeff?s level of personal service made this one of the most enjoyable car-buying experiences I?ve ever had. If you are in the market for a new or certified pre-owned Mercedes-Benz, I highly recommend visiting Mercedes-Benz of Melbourne and asking for Jeff Wall ? he exemplifies what true customer care should be.
5 Stars ?
5 Stars ? Exceptional Service and Professionalism My experience at Mercedes-Benz of Melbourne was nothing short of exceptional. From the moment I entered the showroom, I was greeted with professionalism, courtesy, and genuine hospitality. A special thank-you goes to Jeff Wall, whose expertise and dedication made all the difference. Jeff took the time to understand exactly what I was looking for, provided in-depth knowledge about each model, and guided me through the process with patience and integrity. He ensured that every detail was handled smoothly and efficiently, and his follow-up after the sale truly demonstrated his commitment to customer satisfaction. The entire team at Mercedes-Benz of Melbourne reflects the brand?s high standards of excellence, but Jeff?s level of personal service made this one of the most enjoyable car-buying experiences I?ve ever had. If you are in the market for a new or certified pre-owned Mercedes-Benz, I highly recommend visiting Mercedes-Benz of Melbourne and asking for Jeff Wall ? he exemplifies what true customer care should be.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joseph, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
This was a wonderful experience.
This was a wonderful experience. This is my second Mercedes from this dealership. They did everything they were suppose to do on time and took excellent care while addressing all my questions.
This was a wonderful experience.
This was a wonderful experience. This is my second Mercedes from this dealership. They did everything they were suppose to do on time and took excellent care while addressing all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words about your experience here at Mercedes-Benz of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
Great.
Great. Love my new car. It was a great day at the dealership. Everyone was very nice and knowledgeable. Buy Mercedes. Car has many good features which were explained.
Great.
Great. Love my new car. It was a great day at the dealership. Everyone was very nice and knowledgeable. Buy Mercedes. Car has many good features which were explained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Susan, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Don Slawson was particularly helpful.
Don Slawson was particularly helpful. Very knowledgeable. he helped with a complicated situation. He returned calls promptly and was very professional. He was informative and knowledgeable.
Don Slawson was particularly helpful.
Don Slawson was particularly helpful. Very knowledgeable. he helped with a complicated situation. He returned calls promptly and was very professional. He was informative and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mitch, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Clayton in sales at Mercedes of Melbourne, Florida made
Clayton in sales at Mercedes of Melbourne, Florida made the buying process easy breezy from start to finish. Very smooth purchasing process. Highly recommend this dealership
Clayton in sales at Mercedes of Melbourne, Florida made
Clayton in sales at Mercedes of Melbourne, Florida made the buying process easy breezy from start to finish. Very smooth purchasing process. Highly recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Deanna, thank you so much for your kind words! We are thrilled that Clayton provided you with a smooth and easy car-buying experience. We strive to make the process as seamless as possible for our customers. Thank you for recommending us! We truly appreciate your support.
I highly recommend anyone who needs a service done to go
I highly recommend anyone who needs a service done to go to Mercedes of Melbourne and use Frank! He is so nice and helpful. Hands down the best service person I?ve ever had.
I highly recommend anyone who needs a service done to go
I highly recommend anyone who needs a service done to go to Mercedes of Melbourne and use Frank! He is so nice and helpful. Hands down the best service person I?ve ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Katherine, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Melbourne. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
Great Sales and Service at Mercedes Melbourne.
Great Sales and Service at Mercedes Melbourne. Both Jeff and Frank provided excellent customer experience. The entire process was seamless without feeling pressured and the after sales follow up and support was in keeping with what I expect of a Mercedes dealership.
Great Sales and Service at Mercedes Melbourne.
Great Sales and Service at Mercedes Melbourne. Both Jeff and Frank provided excellent customer experience. The entire process was seamless without feeling pressured and the after sales follow up and support was in keeping with what I expect of a Mercedes dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Margaret, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Ms. Rivard and her team has provided exceptional service
Ms. Rivard and her team has provided exceptional service and addresses the concern I have. Came in to due to performance issues and routine service. Thank you
Ms. Rivard and her team has provided exceptional service
Ms. Rivard and her team has provided exceptional service and addresses the concern I have. Came in to due to performance issues and routine service. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I used their valet service.
I used their valet service. They picked up my car at my home, drove it to the dealership and replaced the battery and reset many of the preset functions that use the battery and returned my car the same day.
I used their valet service.
I used their valet service. They picked up my car at my home, drove it to the dealership and replaced the battery and reset many of the preset functions that use the battery and returned my car the same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dorothy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I had a great experience with Damon!
I had a great experience with Damon! He went above and beyond to get us the exact car we wanted. Everyone was very nice and helpful.
I had a great experience with Damon!
I had a great experience with Damon! He went above and beyond to get us the exact car we wanted. Everyone was very nice and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!