Reviews
Great service and follow-up by Norris D, good team here
Great service and follow-up by Norris D, good team here in Melbourne FL On time, professional staff and easy in and out! I?ll come back with my other car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Melbourne! Feel free to reach out to us if you need anything. Have a wonderful day.
We have purchased two vehicles from Chris Kendall at
We have purchased two vehicles from Chris Kendall at Mercedes-Benz of Melbourne. The service is top-notch. Chris and the dealership go above and beyond, which makes working with them a pleasure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Norris Daniel was our Service Supervisor.
Norris Daniel was our Service Supervisor. He was excellent!! Took care of me immediately & had my car repair done that afternoon on the same day I brought it in & also had it washed and ready to go when I came to pick it up. Thank you Norris.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Olivia, we're happy you found Norris to be so supportive during your experience here at Mercedes-Benz of Melbourne. Feel free to reach out to us if you need anything. Have a wonderful day.
The service was excellent.
The service was excellent. The experience, expertise and attention of the customer service provider, Frank Perez was excellent. The timeliness of the repairs and services was also excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Oscar, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I ONLY get my GLB serviced at Mercedes-Benz of Melbourne.
I ONLY get my GLB serviced at Mercedes-Benz of Melbourne. Everyone is so friendly and professional. I love all the Mercedes swag too. There could be 20 people in the service area and my service advisor, Frank Perez, makes me feel like I?m his only customer. I highly recommend Mercedes-Benz of Melbourne and I will continue to have my car ?Mercedes maintained? there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Danielle, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
My visit was simple.
My visit was simple. I was looking for a dealer with reliability, knowledge, and those working who had the talent and virtue needed to present: so they provided me a sharp, interested, openminded sales rep. Eager and knowledgeable. That is the best.. .. .. ? ?. ? ? ? . . . . . . . . . . .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
I took my car in for a recall.
I took my car in for a recall. Advisor Norris Daniels was very pleasant, he explained the process, kept me informed during the repair and made my experience great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Everton, we are pleased to hear of your experience with us here at Mercedes-Benz of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
First service car was picked up.
First service car was picked up. At request of Dealer I moved my service appointment earlier. I did not hear from the service department the first day until I called in the evening when I was told the car would not be returned until next day. This forced me to block a second day as I needed to be around to exchange cars. Point being simple 1st time sevice was 2 days and I was not notified by service department of delay in returning car
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Thomas, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (321) 701-2706 to share more details about your visit so we can make things right.
Fast Service, very happy.
Fast Service, very happy. Alignment and recalls were all updated. Thank you very much. No loaner car was needed. Everyone is very friendly and super helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Zeth, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I broke the glovebox lock on my old Mercedes Cabriolet.
I broke the glovebox lock on my old Mercedes Cabriolet. The replacement had to be manufactured in Germany. This dealer made it happen...took awhile, but now it is fixed. GREAT SERVCE DEPARTMENT!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Volney, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!