Mercedes-Benz of Tysons Corner

To anyone going the Tysons Mercedes Benz. Ask for Dennise at the service department. Make sure you deal with her because she is the best. Courteous, nice and professional and most of all, she keeps her promise. When she says she will do something, she does it an on time. Thank you Dennise.

Fez Shahid at Mercedes Benz of Tyson’s Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excellent to work with. When the car was turned over to us, he made sure that we were comfortable with the functions of the car and educated us patiently for an hour. We are thrilled with the CLS550. It was a happy and memorable MB buying experience for us.

I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250..to $28,995..THEN TO 17,999. WOW I thought and was eager to buy. The salesman Charles was inexperienced and only cared about securing a check. Didin't even know the car wasn't an ALPINA B7 until I told him the next day. Most disturbing, he agressively wanted to run my credit through the dealership although I told him I had already been approved through another financial institution. His story was unreliable and shady. Bottomline is he wanted the credit as a salesperson and didn't care that I refused to provide my social securty number. TO make matters worst, his attitude turned agressive and he stated that its the law..then its not the law...only Mercedes policy to run credit for identity theft purposes. I wasn't sure at this point becasue he initially stated let's see if he could offer me a better rate. I was disturbed at this point. I asked him to hold the car until the next day and I would come back with the certified check. He tried to pressure me after duty hours around 9:00 p.m. for a cashier's check. No financial instition was open at that time. Charles remained agressive and very pushy. I clearly confirmed that I wanted the car and would be back the next day. To make matters even worse...the battery was dead and car wouldn't start. To test drive it, we jumped it off. Charles confirmed that the dealership will not replace the battery if I wanted the car. I would be responsible for that. He quoted me an internet price of $100.00 dollars for replacement. Here's where it really gets bad...I came back the next day with the check as stated. The car was in maintenance. He happily notified me that the battery was new costing the dealership $400.00 dollars. Once more, he tried to get me to fill out a credit report. I delcined because I had a certified check in hand. I asked for the maintenance records from Mercedes. He told me an air bag light was on, but it wasn't a big deal and not a saftety concern. The seat could not detect the body pressure which causes the light to stay active. I clearly explained to him that I would not purchase a car with any lights on. He stated the dealership will not pay, but they will fix if I wanted to pay. We went to see the mechanic Sal and he provided me with the maintenance list. WOW...UNBELIEVABLE...over $3,300 dollars in EXTRA REPAIRS REQUIRED...DRIVER SEAT OCCUPANCY, COOLANT HOSE FROM RADIATOR RESERVOIR (LEAKING COOLANT), HOOD STRUTS, RESEAL UPPER TIMING CARE (OIL LEAK), REAR BRAKE ROTORS, etc. The mechanic Sal was very honest, but CHARLES was in a rush to make the sale and didn't want to disclose the mechanic issues. He commented that the dealership should stop being cheap and fix the cars. That in itself tells me that he was aware of all the issues and still wanted to make the sale. I am very shocked and disappointed because I really liked this care. I even asked to drop $2,000 for maintenance and I would still consider purchasing the car. Charles mentioned he would talk to his manager but he never called. His comment to me was...SOMEONE WILL BUY IT...IT WILL NOT BE HERE LONG! Good luck to who ever purchases this care. Hope you have money saved along with an EXTENDED WARRANTY!!!!!!!!!!!!!!!!!!!!!!

Visited dealership 6/14 to take a look at a used 2003 BMW 525i. Upon entering the lot and looking around, was never approached by any Salespeople. After entering the dealership, had to chase down a sales rep as nobody appeared interested in assisting me. After indicating my interest in the BMW and requesting to view the vehicle and test drive, the salesperson proceeds to state that the dealership will be closing at 6pm (It was approx 5:15pm) and seems rudely disinterested in showing the vehicle. After reminding the salesperson that the dealership is not yet closed and that if they'd like me to purchase the vehicle I will need to see it today, the salesperson retrieves the keys. Upon opening the vehicle the batter is stone dead. Salesperson retrieves a jump start unit, but does not know how to attach it, and I ended up jump starting the car myself. Then the drivers seat controls don't work so I can't actually sit in the car and I am informed that the car does not pass inspection due to tires and brakes, but if I want to come back Monday they will look at the seat so I can test drive. Returning Monday, the salesperson is not in and I speak to the other salespeople who rudely instruct me to go talk to the front desk to have the salesperson paged. The front desk calls the salesperson, who does not answer his phone, and informs me this person is not due in until noon. I request another salesperson, so a PA announcement is performed. The salespeople I original spoke to look up, but see that the page is for me, and go "in the back" to get somebody else. A sales person greets me in the lobby and I re-explain again my interest in the vehicle and what had been discussed on Saturday. This salesperson immediately informs me that the dealership is aware of the seat issue and that the reason the car failed inspection is because of a broken motor mount and that the tires and brakes are fine! I requested to test drive the vehicle and the Salesperson insisted on discussing pricing first to ensure that I was not "wasting his time". After throwing out an initial offer, the salesperson immediately states that the offer is not worthwhile, but does not counteroffer. Then, the salesperson proceeds to tell me that another offer was already submitted that was significantly higher, but did not purchase the car, and that the purchase fell through due to the cost of repair. I reviewed bluebook pricing with the salesperson and also reviewed the listing of parts and labor required to make the car pass inspection, but the salesperson would not negotiate pricing below the previous offer(too high for what is essentially an auction car with no warranty). The previous "offer" was above bluebook pricing and far above the value of the vehicle when accounting for necessary repairs. The dealership appears to be attempting to charge retail pricing (with warranty) on an as-is sale for a vehicle that does not pass inspection and needs repair. Since the dealership did not appear to be interested in negotiating and did not appear to take my buying interest seriously, I walked out on the sale.

Last few years I always to price comparison in internet then send out my request to the respected dealer. I do not want waste my time go to the dealer because sales person to the manager rat race days are gone. So most of the dealer came back to me in few hours and some of them send automated message that our dealership is closed but we will get back to you shortly and they did. But Mercedes Benz of Tyson Corner didn't get back to me for two days. They did send me the courtesy email that if you have further please get to them. Then after 24 hours somebody from their online department got back to me and mentioned that they have the car I am looking for... Then i requested the pictures there goes another 24 hour to get me the pictures. In the mean time I have bought the Mercedes of my choice another Mercedes dealer. Probably they thought I never bought any Mercedes in my life. I have noticed this kind of behavior from lot of Mercedes Benz Deales. By the way just mentioned to you that this in my Third Mercedes Benz I bought. Highest Mercedes Class I own is a GL450. What a way to loose business...

Below is a copy of an email I sent to the sales manger, Fred, of Tysons MB in Virginia, who along with a salesman, Demetri, were by far the worst representatives of a Mercedes sales staff that I have ever encountered. My basic complaint is that in February I contacted Tysons Corner Mercedes and told them i wanted to purchase a 2011 E350 wagon. Since I was in CA at the time and could not see nor test drive it, I asked that their offer (price, CPO, free maintenance, cash back, and extended warranty info) be put in writing. Since prices for used cars are never set in stone, I also asked Demetri to see if a better price could be had. I never heard back from him nor got any written communication. I spoke with the sales manger but again calls and emails were ignored or not returned in a timely manner. Finally, on March 19 I got a call offering a price of $43,000 and three years of free maintenance but the $1200 rebate for financing the car was no longer available. Again, nothing was in writing and in contrast to their first "sales" price offer of $42,000, $1200 cash back, and two years free maintenance. "Fred, I'm surprised and disappointed. Those ($1200 cash back and 2 years free maintenance) were two features that were definitely part of the deal that was presented to me. I spoke with Demetri in February, told him that we wanted the car but asked if he would check to see if the price was negotiable. I never heard back from him but through Sam spoke with you. You said you would send me an email with all of the details about the offer but I never got it. You also said you would have someone from your financial office call me since I wanted to finance the car so as to qualify for the $1200 rebate. They never called. I called the next day and left a message on your phone telling you I did not get the email and for you to call me on my cell. You never returned my call nor did anyone from the financial office call. My March 7 email to you was a last ditch effort to get some written clarification about your offer. I filled out an on line form on your web site to get the finical part of the deal squared away and included Demetri's name as the sales person. He said he never got it..???? This has been one screw up after another from you and Demetri. As a person who has owned four Mercedes, three BMW's, and two Porsche's, I can truly say this has been the worst experience I have ever encountered trying to buy a car. I'm out. Sell it to someone else. Jonathan Jones"

My experience with Mercedes Benz of Tyson started off on the wrong foot. Because of the snow storms, Enterprise was too busy to keep up with the demand on rental cars, hence, there was a delay and a long wait before I was able to get my loaner, which was not up to standards. My frustration with the situation made it to Aaron, who contacted me immediately and apologized for the inconvenience and explained the situation. I got my car back washed, cleaned, and in a very nice condition. Mistakes will happen no matter what, but it takes a quality service to address them correctly, and thats what Aaron was able to do for me as a customer. I will be coming back here again despite the rough start.

All I can tell u just ask for ALEX LEE. I recently got the ML350 and i had the best experience ever, before I used to pass this dealership thinking that I would have outrageous Prices, but I was wrong they had better deals than any other dealers even out of state dealers and they even gave me a better price on my 2010 ML 350. Alex thanks a lot for your hard work and dedication to make this happen.

I have used Mercedes Benz Tysons Corner for Service for almost a decade and have been very happy with their performance. I especially appreciate the assistance and service provided by Sam Rachidi and David Sullivan. They are not only just polite and knowledgeable about the cars, but also listen and understand your concerns and provide services and assistance at reasonable price. While the automobile industry is changing rapidly and this may bring various service issues because of increased complexities and new changes. The solutions and service provided by MB Tysons Corner are sound and rational. I left Tysons Corner area four years ago, but still come back to MB Tysons Corner for service even other dealers are closer to my home. Sam Rachidi and David Sullivan are the best service managers I met and I would highly recommend them to others.

I was at MB Tyson for some prepaid maintenance work, after I left paying found out their price was 100 some over other dealers. so when I went pick up my car I just happen to ask the cashier why this place charge more compared to other dealers for the standard work. the cashier told me : "you don't have to buy it here." maybe he is right , I don't.