Reviews
Purchased new vehicle in less the 2 hours
Jennifer was GREAT!!!! She really asked the questions to get to know what I was looking for and worked to get me what I wanted. She had everything ready when I got there and I purchased a brand new vehicle in less then 2 hours at the dealership!!!! I love it!!! Normally you shop for a new car and its an all day ordeal, but Jennifer had everything ready!!!! Definitely would recommend this dealership and Jennifer to help you!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great job
James Hargis did a great job they delivered my car to me and let me look it over before I signed for it. James was very health-conscious he wore gloves and face mask to protect me and him from this very bad corona virus going around .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
After seven years of remaining loyal to the ‘Tom gill...
After seven years of remaining loyal to the ‘Tom gill advantage’ I bring my low mileage car into the dealer to get my hard earned ‘free’ tires. I am told the offer expired after six years, while this is legally true and the service manger eventually agreed to grant me two free tires as long as I bought two others. Meh. I have modified my review, originally I gave them one star but in light of coming partway toward the right way to reward my loyalty, only after I asked to better their offer of one free tire, they agreed to two. Obviously I did not expect to pay for any of my new tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Jennifer was very nice and helpful and answered all my...
Jennifer was very nice and helpful and answered all my questions. She’s very knowledgeable. I would highly recommend her to family and friends and anyone interested in buying a new or used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James is an excellent salesman. At no point did I feel...
James is an excellent salesman. At no point did I feel pressure. Very friendly and eager to help with anything. I would refer him to anyone looking to buy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The crew at Tom Gill was awesome. They went above and...
The crew at Tom Gill was awesome. They went above and beyond to meet all my needs and put me i a car I wanted. Jordan has been great as well. He has helped with all my problems and questions and has checked up on me weekly to make sure things are doing good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tom Gill and his staff were great - truly enjoyed the...
Tom Gill and his staff were great - truly enjoyed the entire experience and the Equinox we ended up purchasing. Highly recommend the Florence location and their team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James Hargis gave us superb service and we got a great...
James Hargis gave us superb service and we got a great vehicle. We felt comfortable and James really did a thorough job making sure everything went smooth. We will definately come back to Tom Gill and work with James again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buying my first car
Bobby was a great help when I purchased my first car at Tom Gill. I would recommend Tom Gill to all family and friends. The customer service is excellent and he was able to work with us to make a deal with my trade-in. He even helped clean the car before we drove it off the lot!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New record Matt was great
Arranged sale by phone and email then arrived at 11:45 and was out at 12:15 a new record for me in least amount of time spent at the dealership. Some people love the dealership experience and want it to last, I'm not that customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
