Reviews
Great experience! A little mixup on Being provided a bed mat for my new truck but Green Ford made it right! Thanks!
Great experience! A little mixup on Being provided a bed mat for my new truck but Green Ford made it right! Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your positive experience. We’re glad we resolved the bed mat mixup for your Ford E150. We appreciate your trust and hope to assist you again soon.
Tyler was great to deal with ! His communication with me through my entire service process was excellent !
Tyler was great to deal with ! His communication with me through my entire service process was excellent !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted that Tyler’s clear updates kept you informed during your Ford F-150 service. Thank you for recognizing his effort, and we look forward to helping with your future maintenance needs.
This is the best experience that we have ever had and will be purchasing from them again. 100% recommend.
This is the best experience that we have ever had and will be purchasing from them again. 100% recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
What a pleasure to hear you enjoyed your purchase of a used Ford Expedition. Thanks for recommending us, and we look forward to helping you again in the future.
Ashley and Anna are the best! Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service work since 2018 for 2 Mustangs, an F-150 and a GT 500.
Ashley and Anna are the best! Great to work with. Green Ford is great. Bought a new car there in 1989, moved to Florida for 25 years, back in 2014. Been going there for service work since 2018 for 2 Mustangs, an F-150 and a GT 500.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you coming back since 1989 and choosing us again in 2014 for your Mustang, F-150, and GT 500 services. We’re glad Ashley made everything smooth and will share your kind words with the team. Please let us know whenever we can help you again.
The service advisor was extremely courteous and very professional. The truck was finished in a timely fashion.
The service advisor was extremely courteous and very professional. The truck was finished in a timely fashion.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service advisor treated you with such professionalism and courtesy. We’re glad your Ford F-150 was ready promptly. Thank you for choosing us for your service needs.
Very disappointing experience with the Josh Oldham, service adviser at Green Ford. Communication was non existent, updates didn't happen, and I was lied to about the diagnosis claim being filed with my CSP. I expected better customer service and transparency throughout the process. Unfortunately, this experience has left me with little confidence in FORD CSP, much less the service you are supposed to receive with a continued service plan.
Very disappointing experience with the Josh Oldham, service adviser at Green Ford. Communication was non existent, updates didn't happen, and I was lied to about the diagnosis claim being filed with my CSP. I expected better customer service and transparency throughout the process. Unfortunately, this experience has left me with little confidence in FORD CSP, much less the service you are supposed to receive with a continued service plan.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Excellent service at Green Ford. My vehicle's maintenance was done quickly and without any complications. The entire team proved to be very honest, capable, and attentive to detail. I will definitely trust them with my car again in the future.
Excellent service at Green Ford. My vehicle's maintenance was done quickly and without any complications. The entire team proved to be very honest, capable, and attentive to detail. I will definitely trust them with my car again in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that our team provided efficient, seamless maintenance on your Ford Edge. We’re glad our honesty and attention to detail gave you confidence in our service. Thank you for trusting us, and we look forward to helping you again.
Very friendly, highly experienced maintenance group I will always have our vehicles serviced there. Also the facility is very well maintained.
Very friendly, highly experienced maintenance group I will always have our vehicles serviced there. Also the facility is very well maintained.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad our maintenance team delivered friendly, expert service and that you found the facility well kept. Enjoy your Lincoln, and we’ll be sure to pass your kind words along to Megan.
I brought my company vehicle in on June 1st for an A/C repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopped by for a status update and was told the vehicle had not been worked on yet. Not once during that time did anyone from Green Ford contact us with an update. During this time, my company has been paying out of pocket for a rental vehicle every day since drop-off. That would be enough for a one-star review on its own. But there's more. Following our drop-off, a service adviser contacted a mutual customer of mine and theirs using information pulled from Green Ford's customer database. This person had no involvement in our repair, the only connection was that he's also a Green Ford customer. She called him to make a personal complaint about me. That is no way to use any customers information. I filed a formal complaint with Green Ford's customer relations department and was told the matter would be reviewed. I have received no follow-up regarding this issue. I've done business here before and received little to no communication, picked up the vehicle and they completed unapproved work and waited over an hour for them to locate my keys. I've never complained about these things and tried to give them grace but what I got with that grace was a vehicle that sat untouched for nearly a month, zero communication, unnecessary rental costs, and a privacy concern serious enough to require a formal complaint and once again its been crickets from anyone at Green Ford. I'll update
I brought my company vehicle in on June 1st for an A/C repair after scheduling the drop-off on May 29th. We were quoted roughly 2 days for the repair. A week and a half later, one of my team members stopped by for a status update and was told the vehicle had not been worked on yet. Not once during that time did anyone from Green Ford contact us with an update. During this time, my company has been paying out of pocket for a rental vehicle every day since drop-off. That would be enough for a one-star review on its own. But there's more. Following our drop-off, a service adviser contacted a mutual customer of mine and theirs using information pulled from Green Ford's customer database. This person had no involvement in our repair, the only connection was that he's also a Green Ford customer. She called him to make a personal complaint about me. That is no way to use any customers information. I filed a formal complaint with Green Ford's customer relations department and was told the matter would be reviewed. I have received no follow-up regarding this issue. I've done business here before and received little to no communication, picked up the vehicle and they completed unapproved work and waited over an hour for them to locate my keys. I've never complained about these things and tried to give them grace but what I got with that grace was a vehicle that sat untouched for nearly a month, zero communication, unnecessary rental costs, and a privacy concern serious enough to require a formal complaint and once again its been crickets from anyone at Green Ford. I'll update
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I would genuinely like for someone to address what happened, but I've already made multiple attempts to resolve this directly. I came to the dealership and asked to speak with leadership, left messages, responded to the comment your dealership left on my Google review, and even called the number provided in that response and left another message. None of those attempts resulted in anyone following up with me. Now I'm seeing another comment asking me to reach out, but based on my experience I don't expect to hear anything further. At this point, it feels like the dealership responds publicly to negative reviews so it appears responsive to potential customers, but has no real intention of following through or resolving the issue.
I enjoy working with Kevin when getting my services .He is kind and caring also knowledgeable. The dealership is clean and comfortable.
I enjoy working with Kevin when getting my services .He is kind and caring also knowledgeable. The dealership is clean and comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that Kevin made your visits welcoming and informative. We’re glad our clean, comfortable environment met your needs during your Lincoln appointment. Thank you for choosing us.