Reviews
Top notch experience at Rockville Audi
My wife and I had a fantastic experience in working with Alex Max to make the right decision about which Audi to purchase. Alex not only was very consultatively but also super helpful in walking us through the entire buying experience. I would definitely recommend Rockville Audi and Alex to any friend and family member.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Audi Rockville Maryland
Excellent experience with our salesperson, Alex. No pressure no hassles. Extremely knowledgeable and responsive to our needs and purchasing parameters. I would not hesitate to return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Frederick, thank you for the wonderful review. We are pleased to read our team took great care of you while you shopped for a new Audi. We will pass your praise along to Alex. We wish you many memories!
45k maintenance service | safety recall
On the whole: excellent service. It gets pretty crowded, so plan accordingly. I can only assume that it?s so crowded because I?m not the only one who finds the service here so reliable. My rep, Joe, could not have been more helpful and accommodating. For any other warranty customers who want to ensure that the work they have done is up to standards, this is a dealership that can get it done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nh. Shaw, thank you for the review. We are pleased to read your feedback and proud to read Joe met your highest standards. We will pass your praise along to them.
Recent service visit
The factory repair of my Audi Q5 was handled quickly, professionally and courteously by Rockville Audi. The loaner car was greatly appreciated and a nice touch. Well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for review. We are happy to read our team met your highest standards during your Q5 recall.
Great Experience
We worked with Nate and Brian. The people at this dealership set it above others. The team was easy to deal with, the process was straightforward, all of our concerns were addressed, and the dealership was able to find us a car that had exactly what we wanted in it (shipping it in from another dealership) and gave it to us for a fair price without any hidden costs. We didn't feel pressured to buy. And we love our new car. Great experience. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jondc, we're happy you found our staff to be so supportive during your experience here with Nate and Brian. Please don't hesitate to reach out if there's anything additional we can do for you and enjoy the new ride! -Your Rockville Audi
Alex Max
I had a great sales experience with Max. He made himself available to answer all my questions and made sure I fully understand all terms and conditions about which I was curious. I would (and will) recommend Alex to anyone in the market for an Audi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lease of A3 sedan
Alex was kind and helpful in providing me with a solution for our car needs. He went through the process and we were able to leave the dealership with a brand new A3 car on the same day. The whole transaction lasted 4 hours
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service
I came into look at a CPO Audi Q5, unfortunately it had sold just prior to me arriving, but Alex worked with the GM on other options for me. Alex was excellent to work with. He is very knowledgeable, professional, and made the experience very enjoyable!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Audi Q7 purchase
My sales representative at Rockville Audi was Jean-Marc Perez Cohen. He was knowledgeable, helpful and easy going; the perfect sales rep in my opinion. Due to personal family circumstances, I needed to take an Audi Q7 for an extended test drive to show it to my wife at home who was unable to come to the dealership. Jean-Marc arranged this and was extremely helpful during the entire buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, we are delighted to read our team took great care of you during your car-buying experience. We wish you many miles of memories in your new Q7!
Good warranty service even I didn't buy from them
Bought a pre-owned SQ5 from CarMax. Couple days later found out the adjustable armrest wouldn't stay locked in place. CarMax and my friend who has 2 Audis recommended Rockville Audi for repair. Service Adviser Joseph McDaniel greeted me, took down my info, and got a mechanic to check out the problem. Since they needed to order some parts, I needed to go back but Joe got me a free car wash just for the visit. Since the SQ5 is still under original manufacturer warranty, the repair was free. Joe didn't make me feel unwelcome even I didn't buy the SQ5 from them. He got me another free car wash after the repair. Very good customer service. I definitely will come back for other services and recommend my friends.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
W Ko, we are proud to read Joe met your highest standards during your visit to our Service Department. We will pass your praise along to him. He will be proud to know he met your highest standards.
