Reviews
Excellent staff
I purchased a 2015 F250. Billy and Grady in commercial sales did an excellent job finding the perfect truck for me. They really went out of their way to get me in my new Ford. Highly recommend this dealership and the staff that assisted me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, , it is great to read such wonderful comments about your recent experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great Service and No hassel environment
My husband was in the market for a work vehicle and Upper Marlboro Ford and the staff there, Bruce and Grady made the experience simple, no hassle, and were very accommodating and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're always happy to help our customers at Upper Marlboro Ford. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great swrvice
Sherry Shoo really helped me with a very smooth and panless sale of my F 150. She exceeded her asstance with the operation of my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your strong recommendation of the staff and Upper Marlboro Ford, Gary. Enjoy your new F150, and we'll see you on the road.
My Taurus
I have had my car serviced here since I purchased it. I would recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Rosalyn. Feel free to stop by if you need any assistance in the future!
Truck repair
Truck repair delivered on schedule except for delay because of back up in service department. Lots of repairs that day. Shuttle ride home prompt and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, Thanks you for your review. We look forward to working with you in the future.
fixed as requested
Fixed al problems as described. Very timely and kept me informed And notify when finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, it is great to read such wonderful comments about your recent experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Upper Marlboro Ford
Great sales team, great dealership. Gave me a great experience while buying my new truck and took very good care of me with the sales process and finance. Couldnt be happier!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are glad you chose our dealership, Steven. Thanks again for the positive feedback!
Excellent Truck Buying Experience!!!
From the start to the finish Tommy was amazing!! We went over the F-150 I wanted and he found the exact one for me!! I would highly recommend using Tommy to find the correct vehicle for you!! He treated it like he was the one buying the car. He really knows how to take care of his customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, it is great to read such wonderful comments about your recent experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great service
Everyone is always pleasant and courteous. You never have to wait long and they let you know when you need additional services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. If you ever need any help, please give us a call!
Slowest service ever
Scheduled an 8 a.m. service for oil change and tire rotation.....takes me less than an hour without a lift. We dropped it off the night before to make sure it was on time. Called at noon and they hadn't even moved it yet...department was rude and didn't have any reason why. Called again 430 p.m.....was told it wasn't done...no papers. I told them to get up and find my vehicle. It will be ready in 20 minutes they said....so...it will be ready at ....they were supposed to both our vehicles today.....and now they barely will have one done. This isn't the first time. We are looking for another Ford service department....if they had cLled with a we are behind and such....maybe....but nothing. I'm done....repeatedly bad service and customer service.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair