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Klaben Ford Lincoln of Kent

(17,872 reviews)
Visit Klaben Ford Lincoln of Kent
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 state dealer award
View 47 awards
2026 state dealer award 2026 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2022 national dealer award 2022 national dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2015 national dealer award 2015 national dealer award 2015 national dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (855) 860-1330 (855) 860-1330
Used (866) 525-0142 (866) 525-0142
Service (866) 562-1338 (866) 562-1338

Inventory

See all 222 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2024.
At Klaben we keep it simple and straightforward. Get your "Best Bottom Line Deal" on hundreds of new used & certified vehicles - everyday! At Klaben you'll always experience a huge selection outstanding service and a great value. Visit Klaben.com to view all inventory and our Specials pages. Check out our online reviews to see what others are saying about Klaben... Experience the Klaben Difference!
Experience the Klaben Difference!

Service center

Phone number (866) 562-1338

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Joe French headshot
Joe French
Service Advisor
(1,099 reviews) certified badge
Louis Polos headshot
Louis Polos
Sales & Leasing Consultant
(900 reviews) certified badge
Chris Moldas headshot
Chris Moldas
Sales & Leasing Consultant
(684 reviews) certified badge
Tyler Kline headshot
Tyler Kline
Sales & Leasing Consultant
(644 reviews) certified badge
David Mitchell headshot
David Mitchell
Sales & Leasing Consultant
(482 reviews) certified badge
Sean Bradford headshot
Sean Bradford
Service Lane Manager
(382 reviews) certified badge
Michael Uzl II headshot
Michael Uzl II
Sales & Leasing Consultant
(337 reviews) certified badge
Bo Stewart headshot
Bo Stewart
Sales & Leasing Consultant
(294 reviews) certified badge
Anthony Thurman Jr headshot
Anthony Thurman Jr
Service Advisor
(211 reviews) certified badge
Tucker Ressler headshot
Tucker Ressler
Service Advisor in training
(50 reviews) certified badge
Mike Brandvold headshot
Mike Brandvold
Service Advisor
(1,039 reviews) certified badge
Justin Fisher headshot
Justin Fisher
Financial Services Manager
(209 reviews) certified badge
Gavin Fano headshot
Gavin Fano
Service Advisor
(197 reviews) certified badge
Christine Klaben headshot
Christine Klaben
General Sales Manager
(1,606 reviews)
Richard Klaben headshot
Richard Klaben
President
(943 reviews)
Roscoe Woodberry headshot
Roscoe Woodberry
Sales Manager
(894 reviews)
Tim Sterling headshot
Tim Sterling
Sales & Leasing Consultant
(658 reviews)
Tom Alcorn headshot
Tom Alcorn
Service Manager / Safety Coordinator
(444 reviews)
Christopher Volk headshot
Christopher Volk
Sales Manager
(339 reviews)
Artie Gissinger headshot
Artie Gissinger
Body Shop Manager
(174 reviews)
Kyle Crowe headshot
Kyle Crowe
Sales & Leasing Consultant
(157 reviews)
Gary Iuliano headshot
Gary Iuliano
Sales & Leasing Consultant
(109 reviews)
Brandon Bart headshot
Brandon Bart
Quick Lane Assistant Service Manager
(100 reviews)
Carl Bujorian headshot
Carl Bujorian
Service Manager
(87 reviews)
Derek Tenney headshot
Derek Tenney
Assistant Body Shop Manager
(60 reviews)
Dylan Becker headshot
Dylan Becker
Mobile Service Technician
(45 reviews)
Kristin Bruner headshot
Kristin Bruner
Front Office
(41 reviews)
Cassy Mathes headshot
Cassy Mathes
Sales Consultant
(40 reviews)
Jeremy Webster headshot
Jeremy Webster
Quick Lane Manager
(37 reviews)
Wayne Smith headshot
Wayne Smith
Parts Representative
(35 reviews)
Curt Conrad headshot
Curt Conrad
Parts Assistant Manager
(33 reviews)
Ryan D'Achille headshot
Ryan D'Achille
Quick Lane Assistant Manager
(32 reviews)
Seth Fairchild headshot
Seth Fairchild
Mobile Service Technician
(27 reviews)
Steve Sigmund headshot
Steve Sigmund
Shop Foreman
(24 reviews)
Becky Lawson headshot
Becky Lawson
Mobile Service Coordinator
(17 reviews)
Steve Perkins headshot
Steve Perkins
Parts Manager
(16 reviews)
Madison Shaw headshot
Madison Shaw
Financial Services Manager
(8 reviews)
Daniel Akers headshot
Daniel Akers
Quick Lane Advisor
(7 reviews)
Jacob Woodford headshot
Jacob Woodford
Sales & Leasing Consultant
(5 reviews)
David Klaben headshot
David Klaben
General Sales Manager
(258 reviews)
Alisea Kight headshot
Alisea Kight
Quick Lane Assistant Service Manager
(76 reviews)
Aaron Heinlein headshot
Aaron Heinlein
Assistant Service Manager
(31 reviews)
Michael Van Hoose headshot
Michael Van Hoose
Fixed Operations Director
(23 reviews)
Nick Homrock headshot
Nick Homrock
Pre-Owned Vehicle Coordinator
(16 reviews)
Mark Kozlowski headshot
Mark Kozlowski
Parts Representative
(1 review)
Brooke Norman headshot
Brooke Norman
Sales & Leasing Consultant
Richard Seaver headshot
Richard Seaver
Sales & Leasing Consultant

Reviews

(17,872 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Klaben Ford Lincoln of Kent from DealerRater.

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I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!

I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!

I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I would like a call to discuss my concerns please. Rob Burmeister 330-631-8722

I would like a call to discuss my concerns please. Rob Burmeister 330-631-8722

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rob, Thank you for your review of your recent experience at our service facility. And thank you for the time this evening! The 5-Star rating is much appreciated, but your comments after we talked prove that we could have done better. We welcome feedback and read every review, as they are a great resource for coaching and counseling with our team. Just know that when we promise a customer something and don't follow through, putting them in a position of being less than completely satisfied, we take it to heart. Please continue to hold us accountable and our commitment to you is that we will continue to work at getting better at meeting, and hopefully exceeding your expectations. I and the entire Klaben team remain at your service. Aaron Heinlein 330.352.1925 [email protected]

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Always pleasant and courteous. Very informative about the service being performed. Will see her next visit.

Always pleasant and courteous. Very informative about the service being performed. Will see her next visit.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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My experience of buying a new automobile was actually enjoyable. Klaben Ford Kent is a high performing organization and understands the recipe. Madi Shaw is very good at her job. She listens well, explains a lot of information very well, knows the auto business, and easy to talk with.

My experience of buying a new automobile was actually enjoyable. Klaben Ford Kent is a high performing organization and understands the recipe. Madi Shaw is very good at her job. She listens well, explains a lot of information very well, knows the auto business, and easy to talk with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Louis Polos was great to work with. Louis made the process easy and stress free. Thank you Louis!!! Also thank you Madi for getting us through the signing process ! You were so personable !

Louis Polos was great to work with. Louis made the process easy and stress free. Thank you Louis!!! Also thank you Madi for getting us through the signing process ! You were so personable !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Klaben has been great the last few years, and service advisor Kim Wolfram not only knows the job extremely well, and goes out of the way to keep customer informed and has a complete idea of vehicle issues and potential issues.

Klaben has been great the last few years, and service advisor Kim Wolfram not only knows the job extremely well, and goes out of the way to keep customer informed and has a complete idea of vehicle issues and potential issues.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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When it rains it pours. My wife was hit in April. After looking at all the repair shops I noticed that Klaben Ford had the only Certified Techs. They took her Odyssey in and did a great repair job. Van looked new. All of my questions were answered fully and the work was done in a timely fashion as promised. Then my son was rear ended in June.. I did not hesitate to send his car to Klaben again. Once more Klaben performed their magic as promiised. In both cases Kristen and Artie went above and beyond in their performance.. It is without hesitation that I urge you to seek them out. You will not be disappointed.

When it rains it pours. My wife was hit in April. After looking at all the repair shops I noticed that Klaben Ford had the only Certified Techs. They took her Odyssey in and did a great repair job. Van looked new. All of my questions were answered fully and the work was done in a timely fashion as promised. Then my son was rear ended in June.. I did not hesitate to send his car to Klaben again. Once more Klaben performed their magic as promiised. In both cases Kristen and Artie went above and beyond in their performance.. It is without hesitation that I urge you to seek them out. You will not be disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had an incredible experience purchasing my vehicle here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any high-pressure sales tactics. He took the time to show me all the vehicle's features and ensure I was entirely comfortable before leaving the lot. Financing was quick and efficient, with no hidden fees or surprises.

I had an incredible experience purchasing my vehicle here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any high-pressure sales tactics. He took the time to show me all the vehicle's features and ensure I was entirely comfortable before leaving the lot. Financing was quick and efficient, with no hidden fees or surprises.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great experience, I like the way they sent me a video of things that my truck needed!

Great experience, I like the way they sent me a video of things that my truck needed!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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