Reviews
I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!
I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!
I continue to thank Mona for her unwavering professionalism and exceptional service. Regardless of my service needs, Mona always goes above and beyond exceeding expectations. Thank you, Mona, for always taking such great care of your clients!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I would like a call to discuss my concerns please. Rob Burmeister 330-631-8722
I would like a call to discuss my concerns please. Rob Burmeister 330-631-8722
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Rob, Thank you for your review of your recent experience at our service facility. And thank you for the time this evening! The 5-Star rating is much appreciated, but your comments after we talked prove that we could have done better. We welcome feedback and read every review, as they are a great resource for coaching and counseling with our team. Just know that when we promise a customer something and don't follow through, putting them in a position of being less than completely satisfied, we take it to heart. Please continue to hold us accountable and our commitment to you is that we will continue to work at getting better at meeting, and hopefully exceeding your expectations. I and the entire Klaben team remain at your service. Aaron Heinlein 330.352.1925 [email protected]
Always pleasant and courteous. Very informative about the service being performed. Will see her next visit.
Always pleasant and courteous. Very informative about the service being performed. Will see her next visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My experience of buying a new automobile was actually enjoyable. Klaben Ford Kent is a high performing organization and understands the recipe. Madi Shaw is very good at her job. She listens well, explains a lot of information very well, knows the auto business, and easy to talk with.
My experience of buying a new automobile was actually enjoyable. Klaben Ford Kent is a high performing organization and understands the recipe. Madi Shaw is very good at her job. She listens well, explains a lot of information very well, knows the auto business, and easy to talk with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Louis Polos was great to work with. Louis made the process easy and stress free. Thank you Louis!!! Also thank you Madi for getting us through the signing process ! You were so personable !
Louis Polos was great to work with. Louis made the process easy and stress free. Thank you Louis!!! Also thank you Madi for getting us through the signing process ! You were so personable !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Klaben has been great the last few years, and service advisor Kim Wolfram not only knows the job extremely well, and goes out of the way to keep customer informed and has a complete idea of vehicle issues and potential issues.
Klaben has been great the last few years, and service advisor Kim Wolfram not only knows the job extremely well, and goes out of the way to keep customer informed and has a complete idea of vehicle issues and potential issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
When it rains it pours. My wife was hit in April. After looking at all the repair shops I noticed that Klaben Ford had the only Certified Techs. They took her Odyssey in and did a great repair job. Van looked new. All of my questions were answered fully and the work was done in a timely fashion as promised. Then my son was rear ended in June.. I did not hesitate to send his car to Klaben again. Once more Klaben performed their magic as promiised. In both cases Kristen and Artie went above and beyond in their performance.. It is without hesitation that I urge you to seek them out. You will not be disappointed.
When it rains it pours. My wife was hit in April. After looking at all the repair shops I noticed that Klaben Ford had the only Certified Techs. They took her Odyssey in and did a great repair job. Van looked new. All of my questions were answered fully and the work was done in a timely fashion as promised. Then my son was rear ended in June.. I did not hesitate to send his car to Klaben again. Once more Klaben performed their magic as promiised. In both cases Kristen and Artie went above and beyond in their performance.. It is without hesitation that I urge you to seek them out. You will not be disappointed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had an incredible experience purchasing my vehicle here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any high-pressure sales tactics. He took the time to show me all the vehicle's features and ensure I was entirely comfortable before leaving the lot. Financing was quick and efficient, with no hidden fees or surprises.
I had an incredible experience purchasing my vehicle here. David made the process flawless and straightforward. David was friendly and went above and beyond to answer all of my questions without any high-pressure sales tactics. He took the time to show me all the vehicle's features and ensure I was entirely comfortable before leaving the lot. Financing was quick and efficient, with no hidden fees or surprises.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience, I like the way they sent me a video of things that my truck needed!
Great experience, I like the way they sent me a video of things that my truck needed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair