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Plaza Cadillac

(1,816 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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The staff is always there to help with my needs for my

The staff is always there to help with my needs for my vehicle. Quick to get back to you if you have any questions. Been going to Plaza Cadillac for many years I trust them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mrs. Cook, Mr. Robbie, and Mr. Lance treated my wife and

Mrs. Cook, Mr. Robbie, and Mr. Lance treated my wife and I as if we were gold. We have never had an experience at a dealership like we had at Plaza Cadillac. The professionalism and dedication to their duty was definitely a breath of fresh air. Keep up the good work and I pray much success in the future. Stay blessed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They are always real friendly and give my car what it

They are always real friendly and give my car what it needs. I trust them to check everything too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Plaza Cadillac was very easy to work with and my sales

Plaza Cadillac was very easy to work with and my sales professional was engaging and a very good communicator

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy to make appointments.

Easy to make appointments. Service done in a reasonable time while I wait. Friendly and personable. Been going here for several years and very pleased. Will continue to have my vehicle serviced here. This is my second vehicle purchased from Plaza and will continue to have them be my dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Check in was fast and easy, waiting room was clean,

Check in was fast and easy, waiting room was clean, service was done quickly and check out was easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to Deal with.

Easy to Deal with. Nice Staff. Came for payment the next day. nice to be trusted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brought vehicle in repeatedly for same issues and still

Brought vehicle in repeatedly for same issues and still can't be fixed. Left with loaner and have to wait for long periods/days with nothing to update on repairs. Service advisor can only report what tech does which seems to take lots of time and vehicle sits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courteous, patient, willing to show options without being

Courteous, patient, willing to show options without being pushy. Follow up with transferring plates was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Work completed satisfactorily.

Work completed satisfactorily. Labor charges were astronomical. $995 labor to put a water pump in. Ridiculous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.