Reviews
We were very happy with the service on our 2016 SRX
We were very happy with the service on our 2016 SRX Cadillac we would recommend this dealership to our neighbors and friends. They did a job well done.
We were very happy with the service on our 2016 SRX
We were very happy with the service on our 2016 SRX Cadillac we would recommend this dealership to our neighbors and friends. They did a job well done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Henry was friendly, attentive, knowledgeable, and
Henry was friendly, attentive, knowledgeable, and professional, making the car-buying experience smooth and comfortable. The overall experience at Plaza Cadillac was very positive. I truly appreciated the level of service Henry and Mark provided. I would definitely recommend working with them to anyone looking to purchase a vehicle.
Henry was friendly, attentive, knowledgeable, and
Henry was friendly, attentive, knowledgeable, and professional, making the car-buying experience smooth and comfortable. The overall experience at Plaza Cadillac was very positive. I truly appreciated the level of service Henry and Mark provided. I would definitely recommend working with them to anyone looking to purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was great working with Michael and everyone at Plaza
It was great working with Michael and everyone at Plaza Cadillac of Leesburg. Was one of the easiest transactions we have done purchasing a vehicle. Michael and I worked over the phone on Friday and came in Saturday to sign the contract and out in 45 minutes. Was a pleasure working with them!! We love our new Aviator, thanks again
It was great working with Michael and everyone at Plaza
It was great working with Michael and everyone at Plaza Cadillac of Leesburg. Was one of the easiest transactions we have done purchasing a vehicle. Michael and I worked over the phone on Friday and came in Saturday to sign the contract and out in 45 minutes. Was a pleasure working with them!! We love our new Aviator, thanks again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Courtesy, knowledgeable, and everything explained!
Courtesy, knowledgeable, and everything explained! Very appreciated. Thank you so much. We would recommend Plaza Cadillac for sales and service.
Courtesy, knowledgeable, and everything explained!
Courtesy, knowledgeable, and everything explained! Very appreciated. Thank you so much. We would recommend Plaza Cadillac for sales and service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service and speed of service.
Always great service and speed of service. Plus my car gets a great wash every time
Always great service and speed of service.
Always great service and speed of service. Plus my car gets a great wash every time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christie Cook, in the service center are very
Christie Cook, in the service center are very professional and friendly. They were very efficient with my Cadillac.
Christie Cook, in the service center are very
Christie Cook, in the service center are very professional and friendly. They were very efficient with my Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The person greeting you when you drive into service area
The person greeting you when you drive into service area was very gruff and not welcoming. The service advisors where backed up and busy. Not the level of standard that nice dealerships are now offering.
The person greeting you when you drive into service area
The person greeting you when you drive into service area was very gruff and not welcoming. The service advisors where backed up and busy. Not the level of standard that nice dealerships are now offering.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. I sincerely apologize that your experience upon arriving at our service area did not meet the level of hospitality and professionalism you expected — and that we strive to provide. We understand how important a welcoming first impression is, and I’m sorry to hear that our greeting felt less than courteous. Additionally, while our service advisors may have been managing a higher-than-normal volume at the time, that should never impact the level of attention and care you receive. Your comments are being shared with our team so we can address these concerns directly and ensure we consistently deliver the elevated experience our guests deserve. We truly appreciate your feedback and hope to have the opportunity to provide you with a much-improved visit in the future.
Excellent from the time I drove in to the time I drove
Excellent from the time I drove in to the time I drove out in a beautifully cleaned car!
Excellent from the time I drove in to the time I drove
Excellent from the time I drove in to the time I drove out in a beautifully cleaned car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Concerned that perhaps the Radar had gone out again, and
Concerned that perhaps the Radar had gone out again, and as it turned out, it was just a modular component that needed to be reset, so the car would continue to talk to GM, and my Cruise and Super Cruise would return to working order. I was expecting the worst, and was given a beautiful new 2026 Electric Vehicle loaner, which had many of the same luxury features my 2024 Lyriq Lux 3 has. Getting used to the vehicle starting simply by pressing the brake with the Fob in my pocket and not having a button to push took some getting use too. I did learn that there was a button on the dashboard that would turn the vehicle off if it didn't shut off when i started to exit the vehicle. I'm not ready to give up my 2024 Lyriq just yet. I love the look, the ride, and especially the dealership. So far, the only cost, out of pocket, has been home charging, and that has been during off-peak hours. Both service times include having the tires rotated, tires balanced, and an alignment have been covered by GM Points. This has been one of the most economical Cadillacs I've ever owned. Sailing past Gas stations puts a smile on my face, knowing Gas is steadily going up. Plaza Cadillac has been and will remain my Number one Cadillac dealership.
Concerned that perhaps the Radar had gone out again, and
Concerned that perhaps the Radar had gone out again, and as it turned out, it was just a modular component that needed to be reset, so the car would continue to talk to GM, and my Cruise and Super Cruise would return to working order. I was expecting the worst, and was given a beautiful new 2026 Electric Vehicle loaner, which had many of the same luxury features my 2024 Lyriq Lux 3 has. Getting used to the vehicle starting simply by pressing the brake with the Fob in my pocket and not having a button to push took some getting use too. I did learn that there was a button on the dashboard that would turn the vehicle off if it didn't shut off when i started to exit the vehicle. I'm not ready to give up my 2024 Lyriq just yet. I love the look, the ride, and especially the dealership. So far, the only cost, out of pocket, has been home charging, and that has been during off-peak hours. Both service times include having the tires rotated, tires balanced, and an alignment have been covered by GM Points. This has been one of the most economical Cadillacs I've ever owned. Sailing past Gas stations puts a smile on my face, knowing Gas is steadily going up. Plaza Cadillac has been and will remain my Number one Cadillac dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been having my vehicles serviced/repaired at Plaza
I have been having my vehicles serviced/repaired at Plaza Cadillac for 18 years, and overall am very pleased.
I have been having my vehicles serviced/repaired at Plaza
I have been having my vehicles serviced/repaired at Plaza Cadillac for 18 years, and overall am very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair