Valencia BMW

The staff from my sales agent, Brandon Sturgis, to Dave , the manager and the finance department were nice, helpful and professional. Made the car buying very easy and using the Costco deal made it even easier.

I had a great experience at BMW of Valencia. My service advisor (Jonathan)handled everything in a timely and professional manner, kept me well informed throughout the process, and provided excellent customer service from start to finish. I truly appreciated the clear communication and attention to detail, it made the entire experience smooth and stress-free.

Best dealership I have ever worked with. Very professional and nice. They did everything they promised in a timely manner

Wendy was amazing during this process. I originally came to the dealership having no clue what type of car I wanted. Didn't know what make model absolutely open minded to the entire process. I walked up and down Creekside trying to figure out what would be the next vehicle I would drive. I met Wendy and from the very beginning she was helpful without being pushy. She didn't judge my indecisiveness (at least not to me lol), she allowed me time and grace to figure out what I wanted so I would be confident in my purchase. She was responsive when I had questions (and there were a million of them). She was helpful without being pushy finding me cars and treated my questions for a used car that was 50k or new car at 80k with the same respect. She would stay in contact without coming off pushy. She created an advisor/ client relationship and through it gained my trust. I looked at many different options and honestly the timing was crazy for me. So the majority of my indecisiveness came more from my brain being overwhelmed with everyday life and not so much on the car. Through her patients and letting me get into a better head space. She was able to get me from a used car (maybe bmw or maybe even a different brand) to a new x5 (with more packages then I ever thought I would get). I hope your sales staff can learn from Wendy and her example of building a relationship with the customer and allowing the client to go through the process because sometimes the process is so much more for the customer than just finding a car. Thank you again. And if there is something Wendy can be nominated for because of her great customer service. I hope you award her. She has been a fantastic role model for what you would want your staff to be like

Horrible service and treatment 11 years dealing with this dealership. The last two experiences has been the worst. Lack of communication calls not returned. My family and I were mistreated did not feel welcoming as it once did. Poor customer service felt discriminated, how we were treated.

Always an easy process from start to finish. I am informed and there usually No surprises.

The experience at the dealership was excellent. The sale represented and manger we’re excellent .No pressure to buy or lease

We always take our X5 to Valencia BMW. We know we’re in good hands in servicing our car and taking care of our needs. Our Service Advisor Taylor Hawkings is the best. A+ in customer satisfaction. She communicate with us all the time.

Fast and friendly service. Very nice and helpful staff. Overall a very good experience. Will come again for future service needs.

Excellent, friendly and fast customer service. Everyone in Valencia dealer treat me really nice, I love to go with them.