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Valencia BMW

(2,077 reviews)
Visit Valencia BMW
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 475-6145 (888) 475-6145
Used (888) 342-1676 (888) 342-1676
Service (888) 287-9089 (888) 287-9089

Reviews

(2,077 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Valencia BMW from DealerRater.

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Buying my BMW X1

Anthony Bennett, the salesman was very helpful to make our buying process quick and easy. Very knowledgeable and accommodating. It's a different car buying experience,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Great experience!! Very easy to go through the purchase experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. If you ever need any help, please give us a call!

Car Repair

Great customer service at Valencia BMW. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was great

Last weekend got my car serviced here, Service Advisor, Receptionist, Loan car, everything was great. I also bought my previous BMW 335i from this dealership, experience was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words and review, Sunny. Thank you for taking the time to share your feedback with us.

Recall and Service on BMW X3 on June 30, 2016

Brian Hough, my Service Advisor, was kind and efficient. He promptly returned my phone call and arranged for my car to be ready a day early. I am a senior citizen and use a walker for mobility. I am able to drive and my BMW is so comfortable. Please give Brian the recognition he deserves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

Quick proffessional service. Very knowledgable and overall a 5/5 in all categories for rating . Would gladly use the service again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best experience at a car dealership ever!

It was the best and easiest experience I've ever had at a car dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great first experience

I bought my car in Dec. in Thousand Oaks. I looked at the Valencia dealership but because I was buying a 2015 model year end the inventory was slim. This was my 1st service on the car and I had a great experience. I didn't have to wait to be helped. Brian was very professional and attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership, Kelley. Feel free to stop by if you ever need any more help.

Great Service

Chris, my service advisor was excellent! Service was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Leasing Experience (M5 / June 2016

I have leased or purchased seven (7) BMW 'cars over the last several years. NEVER has the process been easier than my experience with Valencia BMW and specifically with Ms. Lillian Rodriguez. She was very professional and her product and process knowledge was excellent. The only thing I had to do was pick up the car - and that was optional. They would have delivered it to my office or home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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