Mercedes-Benz of Arcadia

Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable!

My experience was great. From The sales person, Aaron, the finance guy and perry in services. I was happy to find the car that I wanted online.

Update: Scammed. Go to other dealer. I've been scammed well over $6,500 on my purchase. Sales rep, Jack Shen and finance, Harout Arslanian assured my car will be sold to me for $40,000, despite what the paper said. After the billing cycle, $ seemed off and realized I was being charged over $6,500 . Texted sales rep multiple times, but was ignored multiple times. His final answer was " I don't know what to say " Finance manager is ignoring for multiple days now as well. How foolish was I to trust them. All the words they made up, ended spending so much more than what I was promised on. William Ho, who is next highest after general manager, was not helpful either. He was only his employee's side and just said nothing he can do. His only explanation was "maybe you heard them wrong, maybe you were confused, although it is a good deal still". How can someone be confused with such a big important numbers..it felt like he was mocking me at very best. Edit: General sales manager, Stevie called back. Seemed unempathetic and was more aware to the review than my issue. He offered free "car wash" to make me feel better. Then, his true color showed. He seemed even more excited and eager to fight (his voice tone rose) when I said I wanted to see if I can take legal action only to the 2 reps who lied to me - his voice went up and said "SURE! WE'LL FORWARD YOUR INFORMATION TO OUR LEGAL TEAM TO PREPARE FOR YOU". He didn't care for me. He only cared about review and didn't mind to fight. What a service. Overall, Jack and Harout scammed me and ignored my text and email, William accused me of being confused and improper, then there is Stevie who was the worst - as he only seemed to want me to remove the review then proceeded to insult and make a fight. I'll seek to legal counseling for this. Forget about the money lost, it's a justice that needs to be served.

Over the past 8 years, Denise Justice has helped me with 3 Mercedes CLA’s. Denise is not only a wonderful person, but is knowledgeable, straightforward, and has excellent follow through. I trust her! Trust is huge! The service department is fantastic! Ophelia has been extremely helpful and professional!

The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia.

Mark was so helpful in helping us with a lease versus buying a GLE 350

Our salesman Sean was super nice. Got us the car of my dream and a great deal. 5 star.

I've been looking for a new Mercedes for over a year and have really found it a pain to deal with car dealerships. I hate the process. This Saturday I was online and noticed a car available at Mercedes-Benz of Arcadia and a salesperson named John Blackledge sent me a text. John was extremely knowledgeable and willing to answer questions and help point me in a right direction I cannot tell you how incredibly satisfied I am with this experience. John so informative he was willing to work with me to get me in the right car and help me pick the right lease I cannot say enough of how great of an employee this guy is to have at your organization. Since I've purchased I've had a couple questions and he immediately responds I would highly recommend keeping him aboard and buying a car from John Blackledge. Over the years this by far was my best experience and would highly recommend Mercedes-Benz of Arcadia especially John Blackledge. Sincerely Lance Ross

BEWARE!!! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money.

This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia.