Marcotte Ford

I was in a spot and was well taken care of they went out of their way to help me out. They brought me to bank home for my title. Went from stranded to taken care of

I do not often bother to provide reviews of businesses but must make an exception in this case. I have been a customer at Marcotte Ford in Holyoke, Massachusetts now for a few decades. I return to them every time I purchase a new vehicle or have one serviced. This dealership is by far at the top of the heap both in the services they provide and in the extraordinary manner with which they treat customers. The facility is immaculate and features an in-house breakfast and lunch restaurant with ample comfortable seating where you can catch a sandwich or coffee and watch a bit of television if you need to wait for you vehicle to be serviced. Today I picked up my new wheels, an all-electric Mustang MACHe. The process from beginning to end was, as always, remarkably professional and transparent. Andrew helped me every step of the way from letting me know about the car's availability, to trading in my Ford Fusion, to answering all my questions about the multiple bells and whistles on the 2024 Mustang. The business office displayed maximum efficiency and patience and helped me to navigate the finances for this purchase and all of the intricacies that go with purchasing a new car. Marcotte strikes me (and always has) as being a firm where all of the workers are friendly and thoughtful not because they have to be, but because they want to be. I have never felt undue pressure to spend more than I can afford at Marcotte and have never once suspected that my role as a valued customer is being taken for granted. Marcotte Ford promotes a business ethic marked by competence, honesty and friendliness that I have come to expect every time I need to be there. I would also give a shout out to all of the Marcotte staff, many of whom are the unsung heroes who are just as critical to this dealership's success as the sales and service staff. I know this may sound a bit over the top, but the truth is that I mean every word of it, and I just feel like sharing these thoughts with anyone who might be looking for a dependable and affordable new or used Ford. If so, look no further than Marcotte.

From the beginning of the buying process, From finding me a vehicle t liked, or as close.was fantastic, salesmen as color, make model, packages, and showed me a truck he thought would please me, he was right on the money.was able to take the vehicle home also.i would recommend ,marcott sales no.1.

As always everything was great from beginning to end. Marcotte Ford is the only place to go for great service and purchasing or leasing vehicles.

Marcotte Ford delivered an amazing Ranger pickup, with service, clear communication, and an exceptional team.

service is ALWAYS superb. i was in and out in less time than they told me originally. i have purchased several cars at Marcotte. they always treat me with respect and as a professional.

I recently traded in my 2018 Explorer Sport for a used 2023 Explorer ST from Marcotte Ford in Holyoke MA,. The salesperson I worked with was Andrew Tasini. He was pleasant, knowledgeable, with no pressure and very easy to work with. We were able to come to an agreement that was good for all of us us, and we ended up buying the Explorer. All in all a great experience and I will definitely be going back to them for my next car purchase.

Great experience trading in a 2024 Mustang for a 2025 Mustang GT. Was at dealer for yearly service on 2024 vehicle can made change. Price was fair and negotiations easy.

After many years I returned to Marcotte Ford and met up with a new to the company Salesmen. Marquis was very helpful and went out of his way to make me happy, which is no easy task, and feel confident about purchasing my 25 Ford Maverick. It's only been a few months but he still checks in occasionally to make sure everything is OK. Thanks for a great experience on my journey back to Ford!

We had a great buying experience at Marcotte Ford. Our salesman, Cody, was very knowledgeable about the Broncos and took excellent care of us during the process.