Bertera Chevrolet

Great dealership good service and ready to work with you on getting you the best numbers.

I recently purchased a Chevy 2500 HD LTZ from Bertera Chevrolet and had the pleasure of working with AJ. From start to finish, he made the entire sales process smooth and stress-free. AJ was professional, knowledgeable, and patient in answering all of my questions. He went above and beyond to make sure I was comfortable and confident with my purchase. His excellent communication and attention to detail truly stood out. I couldn’t be happier with my experience and highly recommend AJ to anyone looking for a new vehicle.

Incredibly great experience!! From start to finish….the open and honest approach was welcoming difference than other dealers I have dealt with in the past Matthew and Jesse were outstanding down to earth and accommodating No pressure and willing to go the extra mile Appreciate the communication and service I will definitely recommend and utilize for my next purchase Not once did we feel that we weren't in control Refreshing Thank you for treating me with professionalism and respect Finance was another aspect that was worthy of praise very easy process Was great to meet everyone Thank you again

The short version of the reason for my 1 star review is that I was lied to by almost every staff member I spoke to, nothing on my car was fixed, and I was charged 184 dollars for nothing. I had made an appointment to get my autostop fixed as it was stalling my car- it would start, then would not turn my engine back on, leaving me stalled in the middle of traffic until I shut my car AND battery off fully, waited 15-30 seconds, and turned my car back on. I had originally brought my car to be serviced at Firestone in Springfield. They told me that they found a code but I would need to take it to a dealer to be fixed. The code was TSB #PI149 and they told me a technician at the dealership had to update the Engine Computer System. When I first called to make an appointment, I went through the automated message system and it refused to let me speak to a technician, instead sending me a link to make an appointment online via text message. I made an appointment online where it said one was available. Several days later I was contacted by you guys saying that actually the online system was not correct and I had to call to make an appointment? which I did. So I made a new appointment a week from my original one. I was asked by the customer service rep if I could leave my car for the day in case the technician needed to order any parts, so I planned to leave my car on Wednesday, July 23rd. I dropped my car off on Tuesday, July 22nd so the technician would have it all day on Wednesday. When I dropped my car off the customer service woman at the front desk asked if I could leave it on Thursday too just in case. I said no. She just said ?oh okay? and checked me in. Grace White then scanned my car and told me they found nothing and there was no code, and I was then told they might not be able to do anything since nothing was coming up. I told them I had a code from Firetstone and I would appreciate it if they could figure something out because my car had been stalling in the middle of traffic. My car was then checked in and I was given access to the updates via text message. At 1:00PM on Wednesday my car had not even been looked at or pulled into any garage, and no updates were made anywhere. I reached out myself via email asking for updates. 20 minutes later I was called by customer service informing me that the technician wouldn't have time to look at my car and they needed it another day, which I had already said I wouldn?t be able to do. I felt I didn?t have a choice since my car, again, was STALLING in the middle of traffic. On Thursday my car was pulled in immediately, looked at for what I assume was 20 minutes, and deemed there was nothing wrong and nothing could be done. In the video I was sent by John the technician, he claims he did update the engine computer system and that should fix the problem. He also stated that since he updated it that my auto stop should be off for the next 100 miles. However, my auto stop engaged on my way home, 20 miles away (it did not stall). There was nowhere on my paperwork or in the tracking system that says my engine computer system was updated, leading me to believe that John lied to appease me. I was charged 184 dollars for nothing to be done to my car, inconvenienced my family for several days extra needing to borrow a car since I was lied to about the technicians availability, and was told to just ?bring it back? if it happened again. For what? To be lied to and nothing to be done and be charged again? I have never had a worse experience with auto technicians and will definitely be bringing my car to a different dealership when my auto stop inevitably stalls me in traffic AGAIN.

I am a proud owner of a 2020 Equinox. I have only had it a few days and I can honestly say I love this SUV. Kyle was my salesperson during the process. I highly recommend him! He was not pushy at all. Car buying can be stressful and uneasy. I never felt that way at all. He was friendly and knowledgeable. Kept open communication throughout the process. Provided the information before I even had to ask. Fantastic! The whole staff at Bertera are great and make you feel welcome. Highly recommend them for your car buying needs! Thank you to Kyle and the rest of the staff at Bertera Chevrolet!

Gene was great to work with. First time buying out of state and the experience went smoothly. He kept us well informed. Vehicle came nice and clean.

We recently purchased a pre-owned car here. Brandon assisted us. He was nice, knowledgeable and conscientious. It was a pleasure working with him.

As soon as you walk into bertera Chevy in palmer, you’re greeted with great hospitality and amazing folks. My sales rep AJ helped me find a great truck and helped me understand the entire process through and through and worked with me very well! I would recommend anyone looking for a vehicle to come to Palmer Massachusetts and come see Brian, you know your Chevy guy!!

Ryan Gasteyer was excellent and very knowledgeable about the Chevy trax that I purchased on 11/5/2024. Ryan made my experience very clear & easy! I will recommend him highly! I'm enjoying everything about my Chevy trax!

Great experience buying a use vehicle. Kyle and the team made the transaction smooth and pain free. I highly recommend Bertera.