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Meet Laird Rencher

Laird Rencher headshot
Certified Sales Consultant
(36 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Dealership experience 32 years

Reviews

He was very nice and helpful about the car service for me

He was very nice and helpful about the car service for me and helpful about the cars he was very good about nothing and the cars. Thanks so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, friendly, knowledgeable I have been a

Professional, friendly, knowledgeable I have been a faithful customer with Nissan Kelly and they treated me like that, they made me feel special but in the future they should think about have snacks or appetizers on hand for sure a long process. I was staving when I got home ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

YES THANK YOU GOOD SERVICE, Y OWNED THE.

YES THANK YOU GOOD SERVICE, Y OWNED THE. CAR FOR 8 YEAR GREAT THEN YOU

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review!

He was very knowledgeable and nice he made sure he did

He was very knowledgeable and nice he made sure he did everything to help me leave with a car I would definitely go back and work with him again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review!

Laird is honest and kind .

Laird is honest and kind . He also was thorough during the whole process . I didn’t feel pressured . He asked the right questions to put me in the car that was best for me and my children. He called to check on me to see how I’m enjoying my new vehicle as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi I think you forgot to change the total review to five stars?

2nd vehicle that I've purchased i love this place and

2nd vehicle that I've purchased i love this place and highly recommend it to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Rtdadude80, reviews like this give us motivation and help us ensure we provide high-quality care.

You need to make a reservation if you need a certain car

You need to make a reservation if you need a certain car for a rental car, but no one tells you that! I was almost without a rental and ended up with a sedan when I needed at least a crossover, something I could easily get in and out of. If if you MAKE an appointment first thing in the morning, you're told you still might wait HOURS for your car to be looked at for something simple.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We will be better with our rentals.

Very clean and friendly environment.

Very clean and friendly environment. Easy to be seen and time feels valued by the teams.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review!

Kelly Nissan and Laird always provide outstanding

Kelly Nissan and Laird always provide outstanding service! I am a satisfied customer who is glad I purchased a 2025 Nissan Armanda SL from the #1 dealership in Illinois, which is Kelly Nissan. This is the 15th car I have purchased from Kelly Nissan. I purchased my first car at the age of 23. I am 64 years old and is still going to Kelly Nissan. All of my kids are driving cars that have been purchased at Kelly Nissan. Laird is amazing and make sure his customers get the best deal. He has become part of our family. Laird has been my salesman for over 20 years. I had the pleasure to meet Jerome Brown, sales manager, who was very professional, went over all my paperwork with me, and answered all my questions. A special thank you to Kelly’s son and grandson for all they did in closing this deal. I will continue to refer friends and relatives to Kelly Nissan! Laird and Jerome continue to provide excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! We are always happy to help out our long time customers. Customers like you are what make this job fun to do. Thank you for being a long time Kelly Nissan customer. Let us know if you need anything in the future.

I always purchase my vehicles from Kelly Nissan, and I

I always purchase my vehicles from Kelly Nissan, and I send friends and family too. They never disappoint!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review!