Balise Chevrolet GMC

I came in to the dealership just to look and see since I was thinking about trading my 2006 Sante Fe. It was a Sunday afternoon and I figured the dealership would be closed since it was about 4:30 pm but just took a chance. Bryant Biccum was the sales rep that was there and was very professional, friendly and commited person. He took the time to see I was looking for and did not seem to mind that it was past closing time. I was able to test drive the new 2014 Sante Fe and ended up leaving the dealership that same night with the SUV. I truly am greatful for the service I received from him and had my daughter speak with him as well and he was able to help her get her first car. I will definitely recommend Bryant to all my friends and family and in the future if I will decide to trade or purchase another vehicle I will definitely be back to deal with Bryant. Your company is very lucky to have someone who is very commited and has great customer service skills. On a scale of 1-10, I would definitely given him a 10++++++. Thanks for everything Bryant. I will definitely be seeing you again.

My car had broken down while traveling thru Springfield so stopped in Balise to let my Subaru dry out-or so I thought. Barnett, service writer, came out, looked at car, drove it around the lot, advised me not to drive it but get it towed to local Subaru dealer as there was loud scraping noise underneath. Barnett let me park car in his lot until I got it towed-Funny....after contacting local Subaru dealer in west Springfield , I was rudely informed that they were way too busy to take care of my Subaru. Ironic, the Chevrolet dealership had a kind & friendly rep who assisted me, but the local Subaru dealer could not take time to look at my Subaru. Balise should be overjoyed to have Barnett as an employee--he is what customer service should be all about & maybe you could loan him out to Subaru dealer to show them what they should be doing !!!!!!

Overall an excellent experience. I bought my last 2 vehicles from Balise and both times I worked with Barry Szymojko. He is very helpful, courteous and was very easy to deal with. I will in all likelihood purchase my next vehicle from Balise GMC; up until now my experiences with car dealers has been very poor. Thanks!

They were pleasant to deal with and not the typical high pressure sales.

Balise responded quickly to the inquiry. I inquired during the week and planned to look at the car on Saturday. Unfortunately the car was sold on Saturday morning but the salesperson from Balise contacted me to let me know about the sale and saved me a trip to the dealership.

Had a couple minor problems with my 2011 Silverado. I showed up at my scheduled time, and met with Nicole. Nicole was very friendly and professional. She took my information quickly, made sure my needs were met, and promised me a call when all the work was done. A few hours later, she called to let me know my truck work was completed. When I arrived at the dealer the paperwork was waiting for me and I was back in my truck heading home in a few minutes. I will be back again at Balise for future services.

I felt that the service was amazing. However, the car I wanted was already sold

I saw a used vehicle online that I was interested in. I spoke with sales consultant Lloyd Creswell and explained my interest to set up an appointment to test drive the vehicle. From the moment I arrived, I was greeted with professionism and treated with respect. He went over the vehicle's history report and was honest about the vehicle's condition. After the test drive, Lloyd was very courteous and helpful. He helped me get a great financing rate and delivered my vehicle on time as promise. The vehicle had a couple of issues which the service department immediately took care of. I will refer anyone to this dealership.

We searched for the perfect 4x4 vehicle and found it at Balise Chevrolet at the BEST price. Juan Jones was the first person we worked with and he was wonderful. His attention to detail and willingness to help us with each and every question was the best I've ever experienced while purchasing a vehicle. Juan works with an excellent team and I hold them all in high regard. Brian was also fabulous with getting all the paperwork processed and our keys in hand. What a great experience. THANK YOU!!! Heather and Mark

First off I have to extend kudos to the sales staff, especially Tim Divoll. He is as honest, friendly and genuine a slaesman as you will find. I don't believe he has any part in my experience with the service center, which is the sole reason for my negative review. We bought a 2005 Equinox a year and a half ago. I noticed right away that it sounded as if it had a low end rumble, similar to the '68 Lemans I used to own. I was told at the time of sale that it was supposed to sound like that. However I sopke with two other owners who drive the exact make, model, year and even COLOR of our vehicle and theirs sound normal. Turns out that I discovered the cause of the sound while looking under the rig for a different problematic noise. The reason it sounds like a V8 is because there is an old, rusted hole in the muffler. The sound that sent me on that hunt was (and still is) a squeek coming from the rear of the vehicle which showed up shortly after the time of sale. I've taken it in a total of five times and they still haven't fixed it. Most people quit after three strikes. You can hear me coming down the street, it's so loud. During the times I brought it in, I noticed on the paperwork that my service inslused a 150 point inspection. I have no idea what that includes, but I can tell you that it doesn't seem to include a hole in the muffler, a rattling front end, an oil leak, or a bad alignment. Now a year and a half later, the front shocks are gone and the CV Joints are going out as well. We spent the money we did so we could go longer before having to dump a bunch of cash back into the purchase. Best laid plans... Ultimately I believe Balise can provide you with an honest sales staff and get you into a nice NEW car. However based on my experience, I have no faith in their ability to select decent pre-owned vehicles, and I certainly have no faith in the service center. I think it exists to provide a revenue stream without any accountability.