Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

First off I have to say the actual truck buying experience was great, I got the number I wanted and they were very fair. The horrific experience is what happened next… for over 2 WEEKS I waited on hearing about my registration paperwork being completed. I have 7 days to drive legally after transferring plates in MA before I am considered unregistered and they fumbled my information so many times. A total of 3 times I had to send them what they needed… twice I had to print out the documents I had already signed at the dealership and resign, then fax them back to them, this being the registration and title application because their system botched the address both times. The third time I had to send them the stamped RTA form again well past the 7 day mark… all the while every single time I sent something back signed it was complete radio silence on their end. I left messages, a voicemail to my sales guys and heard nothing back. I ended up getting so fed up that I spent the $25 on MASS.rmv just to print out my registration which mind you they never told me was complete or ready to pick up I had to go online and search my plate to figure it out myself. I even forfeited the $35 dollars I paid them to get my truck inspected to save me the headache of having to keep calling to make a appointment which I lost all hope for ever getting. All in all I’m left so confused, I was ready to recommend this dealership to friends and leave a awesome review and I have never been so disappointed in something that was so simple in my life. They really dropped the ball on this one. The sad part is I wasn’t even frustrated that I had to send them paperwork again after the fact, if they had been open with me about what was wrong and where in the process they were I never would have wrote this review.

I inquired about a used Genesis at Herb Chambers of Millbury, and the entire process was a mess of miscommunication, wasted time, and money out of my pocket — and when I finally tried to negotiate based on documented problems, I was stonewalled. I was never told upfront that the car was in the body shop when I first inquired. When I asked about the damage, Brandon admitted there was touch-up paint and a misaligned rear bumper, but couldn't tell me how the damage happened — despite a "clean" Carfax, which turned out to be clean only because it was never filed with insurance. Not reassuring. I paid out of pocket for a pre-purchase inspection with my own mechanic, and it took two trips to even get it done. The first time, my mechanic and I both drove over an hour only to find the car was at the body shop and couldn't be looked at. The second time, after being told it was ready, my mechanic made the trip again but the car was up on a lift, so he still couldn't complete the test drive — a big part of what I'd paid him for. Two trips, two failed inspections, because sales and service couldn't get on the same page. Once the inspection was finally done, it turned up: touch-up paint on multiple panels, scratches, a bumper still visibly misaligned despite a reported $5,000 "repair," an active fault code on the parking sensor, and aftermarket wheels/intake from a previous owner — none disclosed proactively. When I brought this to Tony and asked for a fair out-the-door price reflecting the car's actual condition, I was told flatly that "Herb Chambers doesn't negotiate" and sent a promotional video instead of a response to the issues I'd documented. The numbers they eventually sent didn't reflect a single item I'd raised — and came out higher than their own listed price. Hidden fees included. If you're considering this dealership, go in with your eyes open. Get everything in writing, don't trust "smart pricing" to reflect a car's real condition or price, and don't expect them to budge even with hard evidence in hand. Extremely rude, unprofessional, and I'd advise taking your business elsewhere.

My salesman, Tony Doan and his manager Josh Cudak were very good and informative throughout our purchase. Even after the sale they continue to assist me with questions that I needed answers. They are polite and very courteous. They treat me as if I were part of their family. This makes me feel that they appreciate my business. I highly recommend dealing with Herb Chambers Jeep. P.S. I love my new Jeep Cherokee

Great deal awesome people that work there . I highly recommend Millbury dodge ram for all your automotive needs .

Went in to look at a jeep wrangler expecting to get the typical ?car sales? experience I?ve had in the past but that was not my experience at Herb Chambers in Millbury. They were super transparent and did not apply any typical sales pressure techniques. The experience was great which made me feel comfortable buying a car on the spot. I would highly recommend this dealership.

Amazing experience! They cut through the bull and made my purchase of a Ram Tungsten a seemless experience! My salesperson Tony was awesome to deal with, extremely thorough in explaining everything including all the features in the truck. Best salesperson I've dealt with, will definitely buy from again!

Amazing experience! They cut through the bull and made my purchase of a Ram Tungsten a seemless experience! My salesperson Tony was awesome to deal with, extremely thorough in explaining everything including all the features in the truck. Best salesperson I've dealt with, will definitely buy from again!

Lap is very professional and helpful. Great job!!! 2 cars in 2 weeks!!!!!!! Thank you

Very helpful and made process of buying the car very easy and enjoyable. Definitely recommend

Victoria was a pleasure to work with. The process was Stress free and quick. Dealership was welcoming. The Finance manager was great to work with.