Reviews
Very very happy with my experience
A HUGE thank you to jim keefe and mike sparks! I am a super picky person and not the easiest to deal with as I was hesitant to buy a new car. They did everything they could and got me the white car I've always wanted. And to make matters even better I was expecting a 2012, and when I went to sign paperwork they had found me a 2014 for only $8 more!! I am SO satisfied with the effort they both put into finding me the car I wanted. I can't thank them both enough for all the work they both did!!!! Jaymelee Touchette
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, poor knee jerk reaction by GM mgmt
I was happy with the service provided but was extremely unhappy with the recall action that was taken at the request of GM regarding what used to be my switchblade key. Now I have to deal with a pendulum on my key ring that now gives me an opportunity to add other items to the new key ring. Before this change I didn't require a key ring. Had I known in advance that GM was going to bastardize my key in this manner I would not have brought it in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Costumer Service Maintenance
Colonial has always gave our family great service. Bill in costumer service is always very helpful. He does everything to make our visit a quick and painless process! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very pleasant car-buying experience
I just purchased a pre-owned Traverse here and everyone we spoke with was extremely friendly and pleasant. Don is very knowledgeable and new right away how to match me with the right vehicle based on my needs and budget. Overall, it was a very pleasant and easy car-buying experience for me (something I did not expect). A kid-friendly play space helped to keep the children occupied while we managed paperwork and such. I definitely recommend shopping here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service, comfortable and clean!
I came in for recall work on my Chevrolet Malibu. I dealt with Jim and he was friendly and knowledgeable. The repair didn't take much time and I sat comfortably in the customer lounge. I'll be back to Colonial for sure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very good service, above par facilities, and good
As usual everyone I dealt with was curtious and knowledgable. I have been dealing with the service department for nine years and that has always been the case.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I was well treated by the Service Department. Like everyone else at Colonial Chevrolet, they are nice people doing a good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
When I came in the service was excellent. He went above and beyond by recommending I come in before 24000 miles as I was entitled to one more free service. He also told me about a recall that he would take care of on the same day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
recall on my car
This was for a recall and I was impressed at how short a time it took for the work to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast and efficient
Fast and efficiant. Completed the recall and the problem with the vcr in the amount of time that was estimated for the price that was also.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
