Reviews
Very good dealership overall . Attentive sales team and...
Very good dealership overall . Attentive sales team and finance dept that helped me get the car I wanted at the price I wanted. Service dept is also great.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Always a great experience. They have gotten me in even on...
Always a great experience. They have gotten me in even on short notice and taken care of the problem. They loan car when it is going to be a while. Very happy with the dealership. It seems that other places I have been to don’t always diagnose the problem correctly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.
Had a flat and got to the dealership 10 minutes before...
Had a flat and got to the dealership 10 minutes before service closed. Drove out with a fixed tire that a tire store said couldn't be fixed. Thanks Craig Tedeschi and Dave Penny. You guys always make it happen!!! Henry Sullivan
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this five-star review, Henry. We're happy to hear that Dave and Craig were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
There had been a water leak in the cabin and finally it...
There had been a water leak in the cabin and finally it was dripping onto a specific area of the front passenger seat. Smith motors found it was related to the sunroof recall. The sunroof was replaced at no cost. After using the sunroof about one week later the roof would not close and was serviced again at no charge, it was an electronic issue. This review is for the two service visits. Happy to see Mr. Klinger again! Thank you Smith Motors!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fabulous five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about both of your excellent experiences with Nicholas here at Smith Motor Sales of Haverhill Inc.
Purchased a back up key ... for MB C 300Nick was very...
Purchased a back up key ... for MB C 300 Nick was very helpful in getting key programed in an hour...and they cleaned the car as well.👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick and our service team met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!
The service at Smith Motors is outstanding As example I...
The service at Smith Motors is outstanding As example I called about a low tire pressure near closing time the other day. Craig had me come right over and gave me a loaner so they could check it out overnight This is typical of their service The service is so good I can’t imagine going elsewhere to buy a car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carter! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.
I was unhappy that after having the oil changed on my car...
I was unhappy that after having the oil changed on my car it turned out it was overfilled. When I started my car the next day billows of oily smelling smoke came out from my exhaust. Checking the oil dipstick should have been done.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.
Third time I’ve made a purchase here, and once again...
Third time I’ve made a purchase here, and once again amazing service and customer experience! Highly recommend a no hassle, no haggle experience. Justin had us in and out start to finish in less than 1.5 hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that Justin had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
I find Smith’s Motor’s very accommodating! They are fair,...
I find Smith’s Motor’s very accommodating! They are fair, honest and pleasant to work with. I deal with the service department and would recommend them to anybody.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Nothing short of outstanding in all transactions with...
Nothing short of outstanding in all transactions with Sales, Part and Service Departments. Have been doing business with Smith for well over 30 years. Truly The Mercedes Experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.